My stay at the Fairmont Beijing was excellent! The staff was very friendly and helpful although they did not all speak English very well. They did do their outmost best to communicate (for example the use of translation apps). I got a free room upgrade to a Junior Suite and I would definitely recommend a Gold room with lounge access! The lounge access is very comfortable and the food and drinks over there are great. My stay did not include breakfast, but thanks to the lounge access I was able to have breakfast at the lounge. The rooms were very nice as well. Big, neat and clean. Some parts of the room were a little bit outdated, but absolutely not in a disturbing way!

Sometimes it took a little too much time to communicate with the staff. Would've been a lot easier if there would be a fluent English representative available for most of the day.

Stayed 1 weeks in this hotel. Great service, my room can use golden lounge, a lots of extra benefits, dry clean your cloth, you can have breakfast in the lounge or downstairs. My room was included breakfast and lounge. But I think if you book the golden lounge room, you can have breakfast in the lounge. The lounge also offered afternoon tea and evening wine and food. Staffs are very polite. I also loved bathroom with bath tub and separate big shower, Japanese toilet. No one in the swimming pool, just so quiet.

Nothing, I have told all my colleagues this hotel is brilliant!

Staff are polite and efficient, service was quick. Room is spacious and the bed was very comfortable. View and location were both very good. The Gold Member room is small but well decorated and quiet most of the time. The gym is very nice.

I am a fan of Fairmont but this one is on the low end in Fairmont standard. Staff are polite and efficient but the room, furnitures and hotel decorations are too old. Wood panels are peeling off. There were dust patches around the room. Glasses in the room needs to be cleaned before using. Lots of stain on the carpet and the lights are very outdated.

Fairmont Rose room was very comfortable. The club lounge was an added bonus. Made the stay even more comfortable. Highly recommend

On the last day we arrived at 8:45 for breakfast, two hours later than on previous days. At the later time it was very busy and the tables were not cleared or food replenished swiftly enough to avoid guests standing around waiting for tables or there not being cups at the coffee machine and empty serving plates on the buffet. Whereas most days breakfast was excellent on the last day, at the later time, it was pretty poor.

I loved everything about Fairmont Beijing. Location is great. Check in staff was amazing. I arrived at the hotel around the midday after long haul flight from LHR. I was given my suite straightaway. I was very impressed by the size of the suite and the massage chair in the livingroom! I didn't get to use the club lounge much as I was meeting friends and families during my stay. I popped over to the lounge one evening briefly with my Mum before heading out. There were good selections of food and drinks available. Staff at the club lounge were professional and helpful. I would highly recommend the signature Hollywood suite.

Staff, gold lounge, pool, chocolate muffins, great wine at the gold lounge, rooms with lovely furnishings. Stand out staff included: Nick Liu Kiros Zhu Dennis Dong All very good people who made our stay very memorable.

Some things need repair eg jets in the jacuzzi, shower taps in the men's changing rooms. Breakfast was average Wasn't a lot around the hotel Requests from house keeping was slow Parking was confusing

staff was kind and helpful. Provided lots of assistance and support for non-Chinese-speaking guests. The lobby was spacious and clean. The room was big and the reception employee upgraded to a room with a better view free of charge. All in all, very pleasant staying experience with Fairmont Hotel. Will definitely recommend it to friends.

Room service was so-so. The mini bar did not have beers. On the first day, the bottles of beer ordered to our room were not cold. Did not provide bottle opener. Also, the beers were very expensive compared to other similar star hotels, RMB 55,- for a bottle of 0.33L Tsingtao.

We were treated royally and would not hesitate to recommend this to other International travellers. The reception was extremely kind on our arrival to upgrade the rooms booked - not just my wife & I but also our children who had never stayed in such a luxurious size room. Thoroughly appreciated and a superb gesture. Additionally, reception were able to arrange twin beds for our children's room who had no interestnto share a bed. The hotel's ambassador Ping Wang was amazing in going way beyond her call of duty and personally walked us to a nearby recommended restaurant.

The entire staff treated us like royalty. Stayed 6 nights and we were upgraded to a gorgeous suite with Fairmont Gold status. The General Manager, Charles was exceptional, as was Nick, Sophia, Dennis, Happy and Tom. The front desk staff were stellar.

Staff /facilities

Our first day was very bad . The plug sockets cane out of the wall. The bathtub handle also came off, which was dangerous. The temperature of the room couldn't be controlled. However, the manager moved us and upgraded us ....the staff, especially Wlillam, was very helpful and in the gold lounge