We had a wonderful stay at The Lavande. It was for one night as we were in town for a show. Check in was a breeze due to the kind and efficient staff. Our room was amazing! We listened to some great records while getting ready to go out. Also enjoyed a drink in the cozy lobby/bar area after dinner. We'll be back. Thank you to everyone who made this stay so wonderful!

The location was great. Staff was friendly and helpful. I have no complaints and would stay again in a heartbeat.

very well location. Easy walk to nearby shopping centers.

Really wonderful experience and the staff were simply amazing!

Location is good. The bedrooms are clean, comfy and new.

There is NO reception. When we first arrived - we had a dodgy looking reception area that is equivalent to 1 star (or less) hotel. Couldnt speak English. Was asked to pay in CASH or Union Pay. We booked 3 rooms and it was a total of £3000. We were expected to pay CASH which is wholly unacceptable especially when website said all cards accepted. Apparently hotel is new and no card machine YET for another month! They explained that we can go to cash point machine and draw out cash. I said i will switch a hotel because this is not acceptable and within 24 hours their manager called to say 'card machine' has magically appeared. Also the walk-in hotel charge is different to booking online. its 80% cheaper - totally ripped off. For that price, we were expecting 5* hotel. Overall, stay was pleasant because room was spacious and clean but the whole payment method gave a bad taste. Felt as if the pics gave a false impression of the hotel.

The room was clear

They didn’t give break fast and they just gave fair drop not the return back

No Wifi. No Breakfast. Do not book this through Booking.com as we paid over double the price of the room.

Booking.com ripped us off. Paid 1800 for a room that was 750 - (5 nights). No breakfast available. False advertising. Tried to contact booking.com regarding this but the just direct all complaints and questions to hotel direct.

The images on the booking website were very misleading. The building was old and in serious need of renovation. The hotel only occupies two floors of the building. The floor in the room was filthy. The wardrobe door looked like it was about to fall off. The reception was placed on the side of the building entrance and looked like a newsagent’s store. Even though we booked the room via booking.com. The hotel doesn’t accept credit cards. We had to pay using WeChat.

Except for the location, everything from facility, staff service to cleanness was very disappointing.