Yurong has an excellent location and their charming staff are really very helpful. We were moist pleasantly surprised by the quality of the hotel fit out, the happy atmosphere of the place in its beautiful locality, and generally the easy convenience for foreign guests to communicate with staff from our limited capacity with Chinese language. What an excellent hotel! It is on my lists of ten best hotels I have enjoyed over a travel experience spanning four decades, and a working career as an architect building and renovating hotels and food and beverage venues over a similar period in Australia, Southeast Asia and Europe.

The in-house F&B offer was relatively simple, but there is a wide range of nearby cafes and restaurants that offer alternatives.

The location is great for exploring the West Lake area, escpacially Maojiabu. The washing machines were handy for a summer stay, and the front desk manager Mr Zhang was very friendly and welcoming.

The breakfast options were very limited even for a 3-star hotel and ran out quickly, with no effort to replenish them. When I asked the kitchen staff if more buns could be provided, they were unhelpful and refused, saying the food was frozen and couldn’t be warmed up in time. This was disappointing, especially since it was still the middle of the breakfast service.

Very quiet and peaceful location, just minutes walk from a more secluded part of West Lake. Staff were very welcoming and helpful. We were able to request for rooms on the 1st floor as the property is an old fashioned building with no elevator (though actually, I think there are only 2 floors anyway, but it saved us having to lug our big bags up and down).

Not the fault of the property (probably deliberate to be away from the crowds), but the location might be a bit inaccessible by public transport and not near shops and food stalls. So something to consider, unless you're driving or have a driver to bring you to and fro.

I really like the design of the hotel, and its location right by the lake is a huge plus. It was too hot to enjoy walking by the lake this time, but I’d definitely stay here again when the weather is more forgiving

The hotel arranged a tour, but despite it being clear that we don’t speak Chinese, the entire tour was conducted only in Chinese. That was disappointing.

Stunning surroundings, with lakes, far from the crowds. I expected it to be quieter at night, but it depends on the number of guests arriving late or leaving early. It was during the national holiday so there were a lot more people than usual, I believe. Still, I had an enjoyable stay; It was lovely to wake up and walk to beautiful natural scenes. I enjoyed the location. It was easy to take a taxi or cycle to reach other main attractions. The bed was very comfortable, and the room was clean. I love the style of the room, as it has a more traditional layout. When it was quiet, it seemed we were travelling back in time. Breakfast was served every day, but because of the high season, sometimes the room was a bit too crowded. The food options were good enough.

The hotel has just been renovated. The staff are very friendly and helpful. The breakfast is also good. The hotel has floor heating, and the experience is very nice. I will recommend it to my friends.

Location was great. The room was clean and the staff was super friendly and helpful. When we left the property to travel more, we accidentally left our iPad. the hotel contacted us and arranged for the iPad to be delivered to us at our next destination. Thank you to Ms. Liao and Xiao Yu for your help!!

Location is excellent. Close to main sights ie. Lingyin temple, Chinese National Tea Museum. Many places to eat within easy walking distance.

Not a deal breaker but if you had heavy luggage, lack of elevator for upper floors could be a challenge.

located directly next to smaller sections of the Westlake for a walk. Hotel was reachable via bus/car. Breakfast was a buffet with both chinese and western options. Speaking English was possible.

our room was on ground level next to a path to another hotel/house which meant you would have to close the curtains to be concealed from walking by travelers

The friendliness of staff, the hotel decor and ggod scenary of the surrounding - good for walk and fresh air.

There is no hook for clothes in the bathroom. Has tea cup but no spoon. The tv is difficult to turn on.