It was really amazing to come to this hotel for the first time. When I arrived at the hotel, I thought it was still in France, such a beautiful building. When I checked in, I felt the deep enthusiasm of the hotel staff. Whether I went to the convention center or the station, and finally to the airport hotel, there was a shuttle service. The front desk and concierge staff would be very friendly to help you make a reservation, which was really good. When entering the room, the feeling is also very good. The hotel is very luxurious. Compared with foreign hotels, it will feel very new and comfortable. The room is also quite large. During these check-ins, I deeply felt the enthusiasm of the guest room staff, who helped me connect to Wi-Fi, deliver things, and sleep at night. It's really a good five-star hotel. If I have a chance to come next time, I will definitely choose Sofitel.

perfect！

I recently stayed at Hongqiao Sofitel for a business trip and was thoroughly impressed. The check-in process was smooth, and Audrey was professional and attentive throughout my stay. The room was spacious, well-equipped with a comfortable work desk, high-speed Wi-Fi, and premium amenities—perfect for business travelers. The soundproofing was excellent, ensuring a restful sleep. The hotel’s location is ideal, close to the business district and transportation hubs. The breakfast buffet offered a great variety, and the on-site restaurant provided efficient service for meetings. Special thanks to the concierge team for assisting with last-minute requests. Highly recommended for both business and leisure stays！

everything is good

I recently stayed at Sofitel and had an absolutely unforgettable experience! From the moment I walked in, Audrey greeted me with warm smiles and genuine hospitality. She was incredibly attentive, promptly assisting with check-in and offering detailed recommendations for local attractions and dining spots. My room was a haven of comfort and style. It was immaculately clean, tastefully decorated, and equipped with all the amenities I could ask for—from a plush bed that ensured a restful sleep to a modern bathroom with luxurious toiletries. The view from my window was breathtaking, adding an extra touch of charm to my stay. The hotel’s facilities exceeded my expectations. The fitness center was well-equipped, and the rooftop pool provided a serene spot to unwind while enjoying panoramic city views. I also indulged in a delicious breakfast at the on-site restaurant, where the variety of dishes catered to every palate. What truly set this hotel apart, though, was the exceptional service. Audrey went above and beyond to make sure my stay was perfect, whether it was arranging transportation or helping me with a last-minute request. Her professionalism and friendliness left a lasting impression. I couldn’t recommend Sofitel more highly. It’s the ideal choice for anyone seeking a blend of luxury, comfort, and outstanding service. I’ll definitely be back on my next visit!

no

My stay at Sofitel was absolutely perfect! Great Location:The hotel's location is excellent – very convenient for transportation, with plenty of dining and shopping options nearby. Outstanding Service:The front desk staff, especially Rachel and Audrey were incredibly warm, welcoming, and efficient during check-in. They kindly provided a complimentary room upgrade! All staff members were genuinely friendly and responded to requests promptly, making us feel truly valued. Comfortable Room:The upgraded room was spacious, bright, and featured a modern, cozy decor. The bedding deserves special mention – it was luxuriously soft and comfortable, ensuring a fantastic night's sleep!The bathroom was spotless with excellent water pressure, and the toiletries were good quality. Thoughtful details included multiple charging ports, a convenient mini-fridge (stocked with complimentary drinks), and fast, reliable WiFi. Delicious Breakfast:The breakfast was a highlight! It offered a wide variety of both Chinese and Western options using fresh ingredients. I particularly loved the freshly made noodles/pastries – they were delicious! Excellent Facilities:The hotel's gym and swimming pool were well-maintained and provided great spaces for relaxation.

prefect

During this stay, the hotel front desk left an excellent impression on me. When checking in, Halona was full of enthusiasm, greeted everyone with a smile throughout the process, patiently answered all kinds of questions, and handled the procedures efficiently and meticulously. The check-out process was equally smooth, and Audrey also kindly inquired about the accommodation experience. Whenever you go for consultation, you will receive professional and considerate responses. It demonstrated an extremely high level of professional ethics and service spirit, making me feel warm and at ease as a newcomer. It set a good start for the entire hotel stay experience and brought a perfect conclusion to my departure. I sincerely give it a thumbs up!

Outstanding stay in your hotel. From the moment I arrived, the warm hospitality and impeccable service made me feel truly welcomed. The staff went above and beyond to ensure every detail was perfect—special thanks to Laura for her attentive assistance and personalized recommendations! The room was a haven of elegance: spacious, immaculately clean, and thoughtfully designed with modern comforts. The plush bed and soundproof windows guaranteed a restful night’s sleep Conveniently located near Hongqiao station, the hotel made exploring Shanghai effortless. Whether for business or leisure, Sofitel Hongqiao delivers a seamless blend of luxury and practicality. I’ll definitely return on my next visit!

Everything is perfect!

My stay at sofitel was absolutely flawless from check-in to checkout. The staff went above and beyond to ensure every detail was perfect—friendly, professional, and genuinely attentive. The room was spotless, beautifully designed, and equipped with luxurious amenities (the bed was like sleeping on a cloud!). Location couldn’t be better: close to airport, yet peacefully quiet. The breakfast buffet offered delicious variety, and the on-site Chinese restaurantexceeded expectations. Special shout-out to molly and audrey for their outstanding service! This isn’t just a hotel; it’s an experience. I’ll definitely return and recommend it to everyone. Thank you for making my trip unforgettable!

The room was spotlessly clean, and the bed was so neat and comfortable that I slept soundly until morning. The hotel staff were incredibly nice. Rachel at the front desk patiently answered all my questions, and the service staff were both enthusiastic and efficient. The breakfast had a wide variety of options and tasted delicious. The location has great transportation access and is close to many attractions. It's extremely cost-effective. I'll definitely be back next time!

Spacious clean room , breakfast was ok - It could have a few more western options. Great staff at the concierge once you stay in the hotel. Beautiful furniture and loved the architecture !

Not the best check in experience for a 5star hotel as no one even assisted with taking bags to my room after a long flight. Language barrier, not many English speakers who respond to calls.

The front desk service at this hotel is excellent! Halona Reception is warm and friendly, and check-in is quick and efficient. Patiently answer all my questions, but also offer the surrounding play advice. The room arrangement was also very considerate, taking into account my special needs. The entire stay experience is greatly enhanced by the excellent service at the front desk, highly recommended!