The hotel offers a variety of rooms including Twin, Suite, and Double rooms. Maximum occupancy ranges from 2 adults for the 2 Twin Bed Standard room to 3 adults for the Suite and Double rooms. All rooms are non-smoking, and bed sizes vary from 2 Twin beds to a King size bed. Room sizes range from 377 sqft for the 2 Twin Bed Standard room to a spacious 1152 sqft for the 1 King Bed 1 Bedroom and Living Area.

At Crowne Plaza Shanghai Hongqiao, guests can spend their time enjoying the various leisure amenities. The hotel offers a fitness center, perfect for those looking to stay active during their stay. Guests can also take advantage of the multiple onsite restaurants to savor delicious meals. The traditional and family-friendly ambiance at 彩丰楼中餐厅 offers Cantonese and Chinese cuisines, while the modern ambiance at 虹桥全日餐厅 features local and international cuisines. Additionally, the hotel provides soundproof rooms for a peaceful accommodation experience. With 24-hour front desk and room service, guests can indulge in convenience and comfort throughout their stay.

The hotel offers two on-site restaurants. 彩丰楼中餐厅 serves Cantonese and Chinese cuisine in a family-friendly and traditional ambiance, while 虹桥全日餐厅 offers local and international dishes in a modern setting.

Crowne Plaza Shanghai Hongqiao, an IHG Hotel, accepts Discover, Visa, Diners Club, Mastercard, American Express, JCB, and Carte Blanche. However, cash is not accepted as a payment method at this hotel.