Very comfortable and well-maintained room, good pool, great daily cleaning and room service staff is very prompt in delivering items. Daily breakfast spread was good with reasonable varieties. Location is a little far from city but the hotel is walkable to train station and line 2 is convenient to get to places.

If the location is abit closer to the train station (e.g. lesser walking) and to the city (lesser travelling time), that will be great but this can't be changed. The comfort of the hotel makes up for it. Hotel staff is friendly and easy to communicate with (in Chinese).

The location is close to food amenities and close to Hongqiao Airport and train station, which made it easy for travelers who need to utilize the Hongqiao Airport and trains. The facility provides breakfast options for travelers who need to travel early way beyond the opening of the breakfast service. I have also requested for more water bottles, which were delivered to the room using the hotel's robots.

Nothing I didn't like. Check-in process could have been shortened. It took quite some time (more than 15 minutes) to check-in to the room, which, for us, made us wait for a long time and check-in period at even later than expected.

We thought this property was great. The staff were attentive, it was exceptionally clean and super handy to be right by the Hub and other malls. We were pleasantly surprised by the pool that it was on the 11th floor with views of the buildings/towers on the Bund - quite the treat. Breakfast was great for a buffet breakfast with the choices changing every day and any special requests were always done with no issues. The closest metro (Hongqiao Railway Station) is about a 20 minute walk but is on lines 2, 10 and 17. Makes getting to and from places a lot easy than most alternatives.

The only disappointing thing was that we couldn’t access the garden area due to it being closed for health and safety. To be honest a very minor issue in the scheme of things and one not to tarnish the rest of the place.

Hyatt House Hongqiao is perfectly located near Hongqiao Hub which has abundant shopping and restaurant options. importantly, Hyatt House is within walking distance of the NECC Exhibition Centre as well as the Hongqiao Railway Station. The staff at Hyatt House is friendly and helpful, and helped to make my stay an enjoyable one.

Nothing

Very convenient location, great support from the staff, generally high level as expected. The ATM machine in a lobby is an advantage as it was hard to find other cash machines on the airport, railway stations and other public areas. The underground connection with the convention centre and Hongqiao Hub is perfect. An excellent breakfast with both Chinese and European food.

Just a short one - stains in shower cabin, not a dirt but something like damage of mold or mildew, hard to say. It wasn't big, but still.

Very good breakfast. Rooms were clean. Excellent location, close to metro station and Hogqiao Airport. Unfortunatly poor instruction for room services and qr code did not work well for foreigners. Room space is very good.

Unfortunatly poor instruction for room services and qr code did not work well for foreigners. Check out was not as smooth as I expected.

The staff was very helpful and changed my room where I can be comfortable (air circulation and 21 C)

My original room was heater only and the room can’t go lower than 25C and only get hotter. Room has no window to open. If I turn off the hvac there is no air movement and it’s just too hot

Large room. The hotel is right next to the main train station of Shanghai, which is helpful if you need to catch an early morning train as I did.

I wasn’t sure if I asked for a non-smoke room. But I felt I could smell a little bit smoke in my room.

Breakfast is excellent. Gym is well equipped and available 24/7. Friendly staff. Restaurant carry good food for lunch or dinner, great beer available. Excellent location with train station, metro, shopping, all walking distance.

Bed was very comfortable. Also nice and clean bathroom. Breakfast was very good. You could find classic European meals but also traditional ones. Close to high speed trains and metro...cca 8 mins of walk.

Not so good English of staff. They didnt explain the way to metro well so we couldn't find it. Swimming pool was closed.