It’s quite conveniently located for bell and drum tower and southern gate of city walls. Rooms were comfortable and the bathrooms nicely appointed. There is a nice afternoon tea served every day - included with room, and this was great for our teenagers to top up their food intake! It was easy to catch taxi’s from outside the hotel and we loved visiting the Terracotta Army and also exploring Xi’an - especially the Muslim food areas. We wanted to cycle the city walls but there was a high wind warning on the day we were meant to do it so the walls were closed.

The lifts were a little slow but really everything was very nice. Don’t use Booking.com map to get there it’s the wrong location!

Nice spacious rooms. Breakfast was excellent in terms of variety and taste, coffee was nice. My family all loved staying at Eastern House. It is one of our favourite hotels during our 2 weeks China trip. Restaurant on 3rd floor offers nice reasonably priced lunch of local Xi An dishes. Location was central and very convenient. Love the bottled water fridges next to the lifts where guests can help themselves to as much water as they need.

One of the lift buttons was not working. Other than that hotel was excellent.

Stayed here for a week. Great hotel, spacious room with excellent services from all the staffs although they speak very little English, especially the breakfast ladies. Knowing the breakfast time was ending and we have a toddler, they brought us extra food to pack on the go! (we got the name of the staff in writing shown on photo but unable to pronounce it). This small gesture created a warm atmosphere. The breakfast spread itself was good, intercontinental with minor change in the menu daily. The ladies managing the laundry room were very helpful too with after hour services. New bottled of water were provided in the room daily and free to take near the elevator as well. Its one of the most generous hotels we ever came across! There are plenty of shops and eateries around the hotel. Its within walking distance to Bell tower and the big malls. We have plans to visit Xi An again as we missed some of the activities that we wanted to do so Eastern House gonna be our home again when we back!

Theres constant drainage smell in the toilet but still bearable and fortunately stayed within the toilet room only which was separated from the shower room. The hotel doesn't provide laundry services so you got to do your own in their laundry room which has 2 washing machines and 1 dryer only. The laundry room is locked at 10pm daily to minimise noise and disturbance to guests. It was quite inconvenient if you are going out early morning and back late but if you call the the laundry huntline from the laundry room, the laundry ladies could give suggestions and extra help. Just be aware though, they don't speak English. The laundry room was cloased for renovation on the last day of our stay so hopefully they add more machines and dryers in there.

Location, good breakfast, and helpful staff, especially those in the dining room and the cleaning crew.

There was some confusion during check in and it took a while to clarify the matter. I made two reservations, prepaid both and also a deposit to be returned upon checking out. One of the reservation was for our first night. The receptionist insisted it was a deposit, refunded me and then proceeded to charge me the same amount for the first night. They couldn’t find record of my second reservation’s payment, and it. Is a good thing I have record of payment. I don’t know if the issue is with the hotel or with Booking.com

Well maintained hotel, perfect location to walk to Muslim quarter (10min), good restaurants and a bar street. Room was good, clean and warm for the cold weather. Staff was great especially at the Taste Tang restaurant, they always greeted us, always glad to see us at breakfast, went over and beyond with service. We planned a dinner there for our last night and the chef himself came to talk to us. Breakfast food was good too.

Some guests smoked in the lobby and even at lift lobbies on the room floors. I also wished there were English channels on TV but I could only find one which was the news channel.

I have traveled to many countries, so I have a feeling for which hotels are good. This hotel is a rare good hotel. All the staff are willing to help. It is located in the ancient castle of Xi'an, near the south gate. It takes about 10 minutes by walk from Zhonglou(Bell tower) Station on Subway Line 2. About 10 minutes walk to many tourist attractions. Many restaurants and supermarkets around. It is very quiet at night, so good place to sleep well. Highly recommended, you won't regret it.

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ABSOLUTELY EVERYTHING !!! The greatest budget price hotel I have ever stayed in for over 10yrs of solo travelling I couldn't believe the price I paid for 4x nights was only $329 AUD (CNY 1,535) Answered a few questions ahead of my arrival in a prompt time to facilitate the experience even better Upon arrival the staff was very polite - no issue on checking in or out 5-10min walk from metro and major tourist attractions Room was very modern and up to par w higher quality hotels that charge far more on price Room and bathroom was elegant and delightful to walk in every time The bed was extremely comfy and relaxing The view was pleasant when the garden lights lit up during night I hope many others stay at this hotel and have the same experience as I did

Nothing, everything about this hotel was simply fantastic

The room was of a good size, very comfortable and everything was very clean, and it had all the items we needed. The hotel premise looks new and clean. The staff is very courteous and very attentive. Housing keeping was good and responsive.The hotel stationed 2 concierges near the reception desk and they are super helpful. One of them, Xiao Xiang helped me to set up my Meituan and this enable me to order outside food delivery anytime which was awesome, so convenient. The location is convenient, near the Bell and Drum towers (5 mins walk) and other attractions.

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Really great hotel. Reflects all the positive reviews. Hotel location is perfect and walking distance to everything you need. Staff were great and organised airport pickup and car service to Terracotta Army. Breakfast had plenty options and good quality. Lady in charge of the eggs is very kind. Room very comfortable and had everything you need for a great easy stay. Highly recommend and easy place to stay for foreigners. Note: Google maps is slightly incorrect in china but it’s located at dongshe boutique hotel if you need to find the exact location.

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The hotel is amazing! The room was extremely clean and big with all the comforts you may ask. The position is quite smart as it is not in the chaotic centre but enough close to visit the area of the Muslim quartier by walking. Breakfast was excellent and they also offer a complimentary nice afternoon tea every day with a lot of sweets and fruits! Definitely a great stay.

The only minor negative comment is for the fact that the staff is barely speaking English. Maybe it would be important to improve a little bit in this regard for facilitating the communication