I really enjoyed my stay at Urban Heights. The studio was charming and well-equipped with everything I needed for the duration of my visit. The bed was comfortable, and the rooms were clean and offered a lovely view of the mountains. The staff were exceptionally friendly and service-oriented, which made the experience even more pleasant. The location is excellent—surrounded by a variety of restaurants and cafés, yet still in a relatively quiet area. Even within the building, it was peaceful and well-maintained. I felt safe throughout my stay and would be happy to return in the future.

This is a nice facility of apartment-hotel rooms well located in Chapinero, with large windows and excellent light. I stayed in a large studio, with a kitchenette and seating area, all of which were fine for a work-related stay. The cleaning staff was meticulous. The onsite washer-dryer were a plus, as was the seating area on the roof. It is walking distance to multiple excellent coffee shops and restaurants, as well as several grocery stores.

The front-of-house staff service was uneven, with one experienced, helpful person during the day. The rest seemed young and inexperienced—they carried on long and loud conversations with guests their own age in the tiny lobby (which is close to several rooms, including mine) and repeatedly caused a lot of noise well into the evening. The kitchen amenities for cooking could be more ample and upgraded. There's one odd detail — the bathrooms are behind glass walls (covered with a curtain) which might be a privacy issue if staying with a partner or family.

This was my third stay at the hotel, and once again, it was a comfortable experience. The room was cozy, the WiFi worked well, noise isolation was good, and the hotel showed great flexibility and professionalism.

We did experience an issue with water from the toilet overflowing and wetting part of the room, but the staff responded quickly and resolved it efficiently. It was an isolated incident and the only time this has happened during my stays.

The room is very clean and nice. There is a lot of natural light. Smart TV with Netflix connected. The owner is extremely friendly and helpful. There is a room cleaning service from a 5-day stay. Good equipped kitchen. Nice restaurant in the area and up to 10 minutes of walking. Quiet neighborhood. Good shower temp and pressure. Minimarket 5 min walk.

There's no air conditioning or even a fan, and it gets extremely hot in the mornings when the sun rises. To the point where we hid in the bathroom just to get some shade. Could be fixed with shades over the windows. At night there's a projector illuminating the building and it's right into the bedroom window. It's hard to fall asleep as its right in your face. Would be nice to have a window shade to close it.

This was a beautiful place! The room was spacious with a wall of windows to let in lots of natural light. The bed was super comfortable. The staff was very friendly and they even brought me a little space heater one night that was especially cold. The location is safe and walkable with lots of great restaurants nearby. Overall, a great place and I will definitely be back!

A nice place for a longer stay located in beautiful and safe Chapinero area in Bogota. The apartment was modern and well-equipped with everything you need. The staff was very nice and helpful. The laundry service is fast and efficient. Overall, great value for money!

The only thing was a bit odd policy that they charge you if someone needs to visit you after 20:00. Haven't encountered similar policy elsewhere. Quite inconvenient.

It felt very secure, small store and upscale restaurant within a block. Front desk ‘manned’ 22 hours/ day. Large rooms, hot water and comfortable bed.

I was on a lower floor and the toilet didn’t have much pressure behind it . The second item was a minor negative until I figured it out on the last night. There’s a shared patio. My floor to ceiling curtains were a bit see through. I had noted another traveller had commented on it. Last night I figured out there’s a second solid curtain behind it that I had failed to notice. So it was an oversight on my behalf.

Location is good, with many great restaurants nearby, also quiet. It was clean and the bed was good. The shower is great, the best we had so far during our trip in Colombia. Another positive detail are the usb outlets. Everything necessary was provided, the staff was super friendly and spoke English. For one or two nights, we would stay there again. Also the blinds worked good to keep out the light for the night.

The room, and especially the bathroom, were quite small. Only one hook for towels. The window did not open very wide for fresh air. Generally, for a short stay, all minor issues that did not inconvenience us as much. For longer stays this room might become a little uncomfortable.

The property was very clean, and comfortable. We felt very secure in the neighbourhood as well. The rooftop terrace was a lovely bonus. There were many convenience stores and cafés around the hotel that offered a variety of cuisine.

I don’t have any criticism about this hotel.

Everything. I recommend this place to others. Good location with lots of cafes and supermarkets nearby. About 6km to Centro. Easy walk or Uber. Good facilities. Quiet and clean. Washing machine and dryer also available.

It was missing a sharp knife to cut food. Queens size bed would be better