The location was perfect - very close to town and walkable. Having a nice walking path right outside the hotel was wonderful for seeing some nature and wildlife. The staff were very helpful and friendly. The room had a fantastic view and amenities were great.

Our room had a tree that was hitting the roof over and over again due to the strong winds at night. It did wake us up multiple times during the night. I let the staff know when we checked out and they were very receptive to the information and would work to resolve the issue.

Beautiful property and located very close to stores and bakeries. The staff is exceptional. Will go back again for sure.

nothing

This property had a beautiful room and bathroom. The corner windows overlooking the sunset direction (it was cloudy the entire time we stayed) were wonderful. The room was large, the bathroom was large and both were modern and comfy.

There was no lighting in the closet area. To see what I was looking for in my suitcase, I had to drag it to the lighted vanity area outside the bathroom. I mentioned this to two different staffers, but nothing was done.

The staff was extremely helpful, responsive, and accommodating. The location was perfect and the breakfast included was very good. Beautiful view of the suset from the restaurant as well!

My only complaint was that the WiFi was not working in our room the first day of our stay. I spoke with an employee about it and it was fixed in 24 hours! Such great customer service!

Beautiful and peaceful hotel within walking distance to “downtown” restaurants. The room was huge and my family of four didn’t feel like we were on top of one another. Also, the breakfast was outstanding and the breakfast room was super tranquil. I’d stay again for sure.

The room did not have air conditioning, however. We were on a lower level and it was not too hot but I would imagine the higher rooms would heat up.

Very friendly, helpful reception; good location; nice, spacious room; clean and quiet.

Breakfast - a Cappuccino from the swiss coffee machine costs extra, an omelette costs extra, little bowl of fruit (cut and kept overnight in the fridge) instead of good selection of local fruits as part of the buffet; no bread selection and only strange jam and peanut butter; pancake syrup seemed watered-down; kitchen staff standing around chatting instead of serving customers.

Outstanding room (and view if you are lucky!). the room was big, modern and clean, and my balcony was much welcomed to see the sunset. the bed is comfortable and the bedding cozy. the breakfast was satisfying and quick. the staff was friendly and helpful with regards to activities and transport. while this is not exactly in the Center, it is a small town and just a few minutes away. close to a supermarket, nice restaurants and gift boutiques, and the central bank. Highly satisfied of this hotel.

The gym has very little material - don’t count on a training there. For you here travellers, I would advise to eat dinner at restaurants in town. the one of the hotel is very quiet and may not have the atmosphere or view that you want.

Front desk staff was helpful in answering all our questions! Great location outside of the bustle, but still extremely close walking distance to all the shops and restaurants. Nice buffet breakfast. Beautiful spacious room!

The staff were excellent, very friendly and helpful, making the stay truly feel personal. Location was perfect, near the town but also on a hill so you got beautiful views of the mountains from the hotel. The rooms were surrounded by greenery so animals could be heard and seen from the comfort of your room. Happy hour at the restaurant was fun to do in the afternoons, great view of the sunset. Would definitely stay here again.

The restaurant prices were a bit steep, and the breakfast portions were a bit small.

Great room on the highest level with views right over Monteverde but I imagine it could be tough if you have mobility issues. The room was massive and the access to discounted rates at the Salvetura adventure park was well worth it. We only had breakfast in the hotel and eat all other meals in town particularly The Green and Choco Cafe both just down the road.

Service at breakfast wasn't the best.