- the location of the bungalow in the jungle; - the interior of the bungalow; - the reception staff which was so nice and so supportive. We are a French couple traveling by ourselves. We had only booked the room, with no service. The reception staff has organised everything for us, and very sympatically. - the guide, Fernando, of our boat tour, very interesting and very supportive - the lunches and diners, which are simple, but very good and very healthy.

We liked everything.

Unique hotel in a unique location! We loved our little cabin & it was very comfortable. Food was very good, & enough variety to satisfy us. Staff were super friendly & helpful. We did 2 tours from the hotel & thought both were well worth the cost. Out favorite spot was the bar at the river’s edge where we could watch the sunset & the boat traffic with a glass of wine.

They warn you not to drink the water — it’s smelly. A bit of a hassle to refill water bottles from the lobby or dining area each day, but not a big deal. It’s very family-oriented, so the pool is usually full with kids yelling & racing about.

The buffet dinner and breakfast were the best thing about the hotel - home-cooked Costa Rican food, healthy and wholesome. The staff were all pleasant and helpful, and made a special effort to offer us vegetarian meals.

The room / chalet was a bit dark and dank because it was on stilts in a rainforest swamp. Having to get a river taxi boat from the main Tortuguero dock to reach the hotel was a little inconvenient, eg the first boat taxi you can get from the hotel is at 5am, which meant we missed the migration of hatched turtles into the sea.

All of those working people were extremely kind and cool except the lady at the reception. I had a small problem and she was not willing to help me. Nature!

The opening times for the pool were not made for the guests. 9AM-9PM. What about 7am-7pm? It would fit to those restaurant times. We wanted to use the pool at 9 am. Unfortunately it was not prepared till 10 am. I’m not sure whether the name Evergreen is right. They spread repellents and the cleaning water from the rooms were put into nature.

Nice "jungle cabins" on well maintained grounds in the middle of the nature. Kind and helpful employees with our questions on excursions and taxi boats. The big pool (with pool bar) is a nice extra if you want to relax a bit. The additional bars on the river bank are also nice features. Don't expect too much choice for dinner, but the food is good.

Receptions very helpful in booking trips, organising boats, booking lunch etc. place fantastic, saw monkeys on walkways around our rooms and around pool area and other wildlife. Umbrellas provided, which was needed.

Needed to wear our mosquito spray but you are in the jungle after all.

Great location, very nice facility. The only issue is that grounds keeper runs the leaf blower at 7 am and house keeping wants to make your bed at 8 am. Sleeping in and or having a quiet slow morning is impossible here.

Right in the middle of the jungle, teeming with Wildlife - lizards, poison arrow frogs, and monkeys everywhere, I stayed for 4 nights and I didn't feel like I needed to leave the grounds, it was great to just live in nature. Amazing pool, excellent facilities and onsite breakfast/restaurant. Staff were extremely helpful and accommodating.

Sound travelled very easily between rooms because they are simply mosquito mesh windows and thin walls. This didn't really bother me too much, but if you're a very light sleeper you might struggle if you happen to be a busy part of the hotel (e.g. near pool or restaurant, or main path), or have noisy neighbours.

The staff. Everyone was very friendly and helpful. The people from the restaurant and the cleaning lady were very helpful. We really like everything.

The humidity. But we were in the middle of the rain Forrest. Maybe AC

Great location - wildlife everywhere! Bungalows nicely equipped, excellent WiFi in rooms close to the hub areas. Definitely more fun to do your own thing if you can and not book all inclusive...we got special meals for our extra nights, so they definitely looked after us.

Geared up for all inclusive tours! Be ready to be a sheep (it's not a bad thing, but you do need to be in that mind set) I think we blew thier minds a bit by opting for pay as you go :)