The cleaning staff were very nice. Some of the reception staff were nice too. The breakfast selection was good and the day time activities were good.

The rooms on the ground floor are very very dated. They weren't 5 star quality at all. They looked horrible and I had to ask a number of times for my guests to be moved. The standard rooms are very very small compared to other 5 star hotels. Food at seashells restaurant was really nice but it took over 3 hours to get food and there was only 2 of us. We didn't even get to order till 45 mins of sitting down.

The service.

The beach facility should be better. Hotel should make an arrangement of beds and umbrellas on the sand. It is a public beach but something can be done for the hotel guests.

Really good service, nice people trying to help

The hotel is kinda old and is not truly a 5 star hotel - they don't give you water for "green" purposes but it's a hassle to fill it up, the AC wasn't working properly, the shower water goes from hot to cold, they don't pay attention to small details and fix the lobby, lifts, etc.

It’s as per usually a very nice environment, the staff is lovely, it has great facilities, the food is nice and convenient.

This time around it was not as clean as all the other times we visited, and also we had really loud neighbors (the walls seemed non sound proof at all). It was mostly the cleanliness though. I’ve never had this issue at St Raphael before but this time it wasn’t great.

Loved the kindness of the staff. Decent rooms size. Beautiful gardens and pool area. The breakfast buffet was very satisfying. Did I mention how polite the staff was? Oh, I did. Anyway it’s worth mention again!

Just the bunk beds. I think they need a bit of update.

The staff are all very warm and welcoming. Breakfast was great! We visited during off season so the hotel was lovely and quiet and as a result the staff couldn't do enough for us. We enjoyed the beach, the indoor pool, the room, the in rooming dining. And a side note for the maids who always kept the room looking nice and clean. I very rarely write reviews but credit where credits due, it is a fantastic hotel and we would love to return one day.

One negative i could give is its away from the city centre, but this could be a positive for others. We had a hire car so it didn't affect us and there was plenty of parking spaces.

The hotel is fantastic great beach gorgeous gardens the bedroom was impeccable we received a cot for our little one and she was comfortable our bed was massive which was fantastic, breakfast buffet was great lots of options staff so pleasant and friendly pool staff friendly pool was great the splash restaurant has great options for food loved the pizza hotel was spotless Wi-Fi was fantastic even worked on the beach that’s impressive, we loved that we could get towels at the property,

Not a lot really just a few things like There was no clear operating signs for AC in rooms so we didn’t actually know that if balcony door was open even a tad the AC would not work, mosquito’s were an issue, although it’s not the hotels fault at all but maybe if they could provide some sort of repellent, and provide a bin for family rooms with young children who still use nappies we had small bins which at times filled up easily, Pool bar drinks were abit pricey but I guess to be expected really.

Room was very big and comfy. Clean hotel, breakfast was great

We asked for Nespresso capsules at least four times and they never brought them

Everything was awesome. Breakfast spread was lavish. Excellent decor. Very clean and comfortable. Amazing view from the room. Kids play area (outside as well as indoor). Indoor heated swimming pool, jacuzzi and sauna. The room had an European plug point in addition to typical UK type points available in Cyprus.

On one of the days the cleaning of the room was a little late. We wouldn’t have noticed this as we generally return to the room after 17:00 after spending the day out, but we returned to the room that day in the afternoon to relax for some time and saw that the room wasn’t serviced yet.

Excellent customer service, very accomodating for our children providing two cots and highchairs at meal times. The grounds are beautiful and well maintained. We came in low season so many amenities we're not available but indoor swimming pool was nice enough for a dip. Breakfast buffet was extensive and of good quality, particularly at the weekend there was a huge selection including a vegetarian/vegan hot section which is quite impressive. They delivered a bottle of wine and some fruit to our room after check in. Lots of additional touches that mark it out as a 5* hotel.

During low season there is not much around (within walking distance) if you want to eat outside the hotel. Family room was a little bit on the small side (we were warned about this when we requested two cots so we were prepared). The hallways and bathrooms are a little dated in some areas but all clean and functioning.