The location was perfect. We could walk to everything we wanted to see. The room was lovely and large. The breakfast was good, and the breakfast room was cozy and quaint. Parking was convenient and easy. We also enjoyed our delicious Christmas dinner in the Embassy restaurant.

The breakfast room was cute, but it would have been nice to see more Christmas decorations in there. Early each morning someone was smoking just below our window, and the smoke would come straight into our room. We were right above the entrance.

Very helpful and friendly staff. Spacious and clean room. Parking included. Everything within walking distance. We were lucky that there were not many guests, so no noise from neighbors (if it can be heard at all) and we had the breakfast room for our selves (cannot tell how it would have been with more guests). For us it was the perfect place in the perfect time.

Windows are not soundproof and not airtight.. Can imaging that when it is colder, it can be a bit uncomfortable But the heating was on and with 6 degrees outside is was okay.

One of the best locations, not crowded, but steps from the best sceneries. Friendly, helpful, english speaking staff, clean rooms. Parking direclty in front of the hotel. Fantastic breakfast! Decent restaurant, with local dishes.

More english or german guides / maps would be a nice touch, 90% of these were in russian or czech.

Very nice historic family-run hotel. There are many hotels in this town, but the Embassy gives you a fab location- 2 min down from Hotel Pupp. We were fortunate to have a view of the river (rooms ending in 1,2 or 3 have river view) AND parking right outside the hotel's door. Note: There are limited spots there, but evidently there is a free lot a few-minutes walk away. Breakfast was very nice. Had nice dinner at Pizza Roma and lunch at Bernard's Bierhaus.

nothing

The receptionists were very kind and helpful. Indeed everyone of the staff was smiling every time we met. The delicious and fresh made breakfast was a really good start of the day. The hotel is near to the walkway, the the springs and even to the cable-car to the hill too. The restaurant has an external "terasse" on the bridge front of the hotel.

I had nothing to complain. If i had to give an suggestion how to improve the already great breakfast, it would be to add a larger variety of fresh vegetables and maybe a moderner arranging of the foods on the serving table would give a fresh look to the traditional continental breakfast.

The hotel is ideally placed to reach easily all the corners of Karlovy Vary. Near the river and facing the hills, the vue from the room was very nice and relaxing. The room itself was big, clean and quiet even if it faced the street. The breakfast was very tasty, a variety of choices and freshly baked cakes. The staff (at the reception, on the breakfast room) was very friendly and on good mood all the time.

Room extra spacious, actually they gave us a family room. Warm, comfortable and very good location. I would come back. The lady receptionist very helpful. Parking just in front of the hotel. Everything perfect.

The french restaurant needs to improve.

Even if we spent only one night at this family boutique hotel from Karlovy Vary we enjoyed a lot staying here! Everything was up and beyond our expectation: staff very professional and friendly, elegant rooms with good amenities, tasty breakfast served in a very nice central atrium area, free parking area and hotel close to the other attractions. Highly recommended!

Hotel is located near the Grandhotel Pupp. Very good location to ride Diana punicula and also to go to the No.1 spring. Staffs were very kind and breakfast had many choices.

The interior of the apartment can feel a bit outdated.

The hotel had a very nice breakfast room, cozy and with a warm winter holiday atmosphere. Parking reservation was a big plus. Central location and near the touristic objectives is quite attractive.