we loved the pools both indoor and outdoor. We enjoyed the room - the kitchen was very well equipped. the room facilities were very good, except for the dryer which did not dry the clothes. The windows near the children rooms had no blinds - when I asked what can be done, the hotel staff installed temporary covers for the windows so we wouldn't wake up so early. This was done on the same day. Great and quick response, thanks! The staff in general are very helpful with any question, also about sight seeing, bus schedules etc.

The dryer needs to be replaced with a modern dryer. need permanent blinds for the windows near the children rooms

Overall the location and other amenities were perfect. The hotel is also close to many grocery and bakeries. So it's easy to grab something to eat for a day trip. 45 mins drive from the hotel will take you to National park hohe.

We stayed in an apartment which makes it difficult to reach reception at short notice, because they are located at different locations. Also at first sight there is parking before entering the hotel. It is located on the left side before driving the elevation. It's paid parking, which is not mentioned anywhere and you get to know only when you check in at the reception.

We were too late to get a family apartment for 4 pax so had to book 2 room which are big and nice with a lovely balcony overlooking the town. Very nice swimming pools in and out doors! Wonderful service at the Hirschenstube restaurant. Delicious breakfast. Wonderful massage experience. Super friendly personnel at reception! Great lift to get to reception!!

The breakfast area is not well organised when there are too many people - jams. Our daughters’ room smelt of cigarette smoke for a full 24h after check-in.

The accommodation offers a wide range of services. The wellness area is excellent, the rooms are spacious, and the hotel's cleanliness was up to standard. The restaurant was also good. Overall, we had a great time and plan to return in the future. For a three-star hotel, I think it's a very good choice.

It would have been nice to have a fridge in the room. The breakfast selection was fine, but I think there could have been more options. There is free parking available, although it's a bit further from the rooms. What we didn’t quite understand was that the heating worked in the evening but somehow always turned off during the night, so by morning the room was cold. This was probably the biggest downside, but overall, our stay was very positive.

Good location, just above Matrei in Osttirol, great views and unique access to the hotel - via funicular !!! Hotel is quite big but the way, it is located on the slope of the mountain, make You feel it's more familiar and rather like small mountain resort. Anyway it's comfortable and clean - in spite of the room we were given. Very good swimming pool and spa area: big pool, sauna, jacuzzi. Outdoor pool was close in the morning.

The room was very basic, small and uncomfortable, old and used (used too much). A little bit overpriced.

Very nice location in the mountain side. Charming hotel in the Austrian alp style. Nice pool arena both inside and outside, with tanning beds and the best view over the Wallet and the mountains.

Our appartment was a bit to old and worn down to our taste, but still charming and with a great terrasse overlooking the mountains. The cleaning of the room could gave been better.

Great value for the place. Awesome pool and amazing sauna facility. It took a while but the room sauna did work at the end! The kitchen facility is also nice .

Washing machine didn’t work at first but Techniker came to fix it. It still didn’t finish but we managed to make it work. Maybe updating some washing machines might be necessary.

It was quirky. Had a great funicular to get from the garage to the restaurant. Great views. Lovely to have your own sauna. Great waiter in the restaurant.

It is an older property and shows signs of being well used, but it was clean regardless.

Wonderful pool area.

We stayed in an apartment. It was rather dated and that’s okay but it could have been cleaner both in the rooms and specially in the corridor leading there.

The pool area was very nice, the bike room was big and the apartment had everything you need, including a large terrace

The way from the entrance to the room was a bit of a labyrinth