HOTEL RIU PLAZA ESPAÑA may be the best accommodation I have ever stayed in my years of travelling! From entering the hotel until the very last moments of staying, the hotel experience is very memorable for me! I was welcomed by a receptionist named Paulino in such a friendly and understanding manner. He upgraded my room to a superior deluxe room with a spacious terrace that has amazing views of Central Madrid! He also explained to me all the amenities that this hotel is offering to its customers! I even got a phone call after checking in to see if the room was alright and nevertheless, it exceeded my expectations! All of the staff were just approachable - and as a solo traveller, I had such a wonderful experience in terms of relaxation and living the nightlife in Madrid with such a happy feeling and contentment! I would love to go back again to this hotel when I visit Madrid again which will be very real soon. Muchas gracias, Paulino and to the rest of Hotel Riu Madrid staff!!!

NONE. Nada!

From arrival to departure the staff were amazing. Everyone we met were friendly and helpful. We used customer services on a couple of occasions for tips on restaurants and found them really knowledgeable and keen to help. The lift system in the hotel runs smoothly so I am surprised that previous reviewers have said they had issues. Breakfast was exceptional, from hot choices of various sausages, bacon, numerous types of eggs and omelettes, tomatoes and beans. There was a large selection of fruit and yoghurts, cereals, pastries, pancakes (with the largest container of Nutella that I have ever seen😋), breads and churros. There was also a vast choice of cold and hot drinks, including, various coffee, teas, smoothies, juices and champagne. There were take away cups by a coffee machine too. Breakfast was available until 10.30 and 11 weekends which was lovely as often hotel breakfast can end very early. As guests of the hotel we had free access to the 360 bar with amazing photo opportunities across the city. We went up there every evening for drinks before heading off for our meal. The queues for the viewing platform were always long at night as non residents can pay to go up, but we went up at 11am the day we arrived and were able to get photos with ease. As residents, we were given preferential access and were always found seats. Our room was very comfortable with a King size bed, hairdryer, plenty of toiletries including shampoo, conditioner, shower gel and body cream. There were two large well lit mirrors in the room too which is something I find lacking in some hotels. There was a tv, but we only watched some news. There was also an ironing board, iron and fridge. Coffee, tea and water were provided in the room and more available by calling customer services if required. The location of the hotel was just perfect, being central to most places and there was a metro right outside to get to those places further a field.

I cannot think of anything I would change.

The hotel was in a great location with everything walking distance. The beds were super comfortable and the room had spectacular views. What I liked is the hotel's flexibility to ensure we have the room we wanted despite being full. Thank you for that. The taxis for the airport are near so super convenient and Madrid Tour bus stops in front as well. Really loved my stay. Cherry on the pie, we got free access to one of the most visited rooftop bars with amazing views all around Madrid. Thank you Riu I will come again!

This issue is directed towards Booking.com NOT the hotel. Booking.com promised free taxi from the airport with the booking and they never replied to my messages on how to redeem this. Once I called booking.com customer service they said it was expired while I messaged them before. I thought this was the most unprofessional I have ever experienced as a Level 3 member.

The breakfast was awesome ! the employees were very helpful and friendly. Roy from the front desk and Gaston from the roof top bar. The room was just right in front of the Plaza Espana on floor 9 . I was in love with our room and view ! Room service the food was great ! the club sandwich and the chicken fingers with honey mustard. The location of the hotel was the best to go to different places and close to stores to buy clothing , souvenirs and food and bars. Metro station just right next to the door on the corner.

Everything was perfect !

Excelent location

The breakfast area is very crowded. I found the entry control at the hotel very unfriendly. Every day I was asked if I was staying at the hotel. At reception I couldn't find any space to charge my cell phone. They also didn't tell me that I had to pay for my accommodation at check-in, so I had to run out to find a bureau de change on Saturday to do so. Generally, you pay for your accommodation at the end of your stay, leaving you free to choose what is most convenient for you. The reservation was for 3 people, but we only received 2 bottles of water a day in the room. Finally, at the time of booking, I paid a higher price which included a cab from the airport. However, this information has disappeared from the platform and I have no way of verifying it later.

The location was great, overlooking Plaza Espana, very easy to walk to lots of attractions and next door to the metro line. Our ‘room’ - we had a family room which had a lounge / sofa bed, dressing area / entrance, bedroom and bathroom - was spacious, clean & had great views across the square and city. We went B&B where there was excellent choice and very fresh. The roof top bar has amazing views across the city and was very popular.

The roof top bar was amazing but it also a tourist attraction which made it very busy if you’re trying to enjoy a drink and people are bustling around for the best view for their photos.

Location and service. Very good security. Wonderful breakfast buffet, plenty of options.

We couldn’t control the air conditioner to be cooler, but we have a good rest anyway.

Best location . We are very surprised for high quality of Breakfast.

Elevator was so busy , difficult to get in . Lucky we stayed at lower floor we can walk to lobby .

1. Location 2. Professionalism 3. Huge hotel but seamless management 4. Automation to its best 5. Breakfast with champagne

The hotel is very central, and the location is ideal for exploring the city. The building is very impressive, with excellent decoration in lobby and restaurant. We had a renovated room on 9th floor with view at the plaza España. Everyday cleaning service and breakfast with a big variety of food and drinks. Very friendly lobby stuff. The access at the rooftop bar is free for hotel guests and the view from the glass balcony is ideal for photos.

There are no slippers in the room. Towels and linen changing after request. The hotel is enormous and there is some waiting time for breakfast. Also the breakfast stuff is quite rude, especially in the egg corner, and no English speaking.