Large spacious room with very comfortable bed and sofa. Service staff are professional and helpful. Nice pool but only has 2 deck beds for lazing on.

Location would require heavy use of uber as the nearest place with food and amenities is 5mins away in the opposite direction of the train station, which is 10mins away in the reverse direction. Breakfast is alright if it's included but not worth the price for ala carte.. food is good but the service staff just seems so overwhelmed with the crowd..

I had an excellent stay at Hyatt Place New Taipei City Xinzhuang as a solo traveler. The location is very convenient—just a short walk from Zepp New Taipei, where I attended a concert. The room was clean, spacious, and quiet, and I was pleasantly surprised to receive a complimentary upgrade to a King Suite. Special thanks to the gentleman at the front desk who went above and beyond—not only assisting with check-in and the upgrade, but also taking the time to recommend great local spa, which really added to the comfort of my stay. His service made a strong impression and truly elevated the overall experience. Highly recommended for both business and leisure travelers looking for comfort, convenience, and attentive service.

This hotel feels very new and well designed. I like the lobby, the coffee shop, breakfast location and speed of elevators. Feels well thought out. It’s open and inviting. The car entrance is convenient for taxis and loading and unloading luggage. It’s an 8 min walk to subway which is great.

Not enough places to sit in the lobby. No heated pool. The breakfast buffet is not very good compared to other hotels of lesser caliber. As I’ve stayed in many hotels in Taipei, it felt like a step down. Food is acceptable. Having to pre-purchase breakfast and get a ticket was also annoying for my partner as we didn’t purchase breakfast in advance. You should be able to just bill the room.

Mostly everything waws good. Except reception.

One receptionist said since its my birthday month, they would give us a free drink of our choice. When we went back to the reception to get our drink, the other receptionist said there were no such offers! Not good to do that to the customers.

We like the buffet breakfast. Selection was very good. We also appreciate the extra amenities (laundry, distilled water, microwave) at the 19th floor. The room is always clean. The beds are very comfortable. The staff are responsive.

We were not expecting the location to be not as accessible as other parts of the city. It takes more effort to go to other places (like Taipei 101, Beitou, Taipei zoo).

Hotel still new, rooms are spacious and well fitted out Gym is bright and has good fitness equipment, view on the outdoor pool; 24/7 access which is great Free coffee station for in-house guests at hotel lobby

Hotel restaurant is rather average, breakfast could be of higher quality Staff could benefit from more customer friendly focussed training Nearest MRT station (airport express and airport commuter line) is a 10-12 min walk away, not much in terms of restaurants or shops around the hotel

Great location with convenient access to the MRT and airport train. The staff are friendly and helpful. The beds are very comfortable, and the rooms are well-insulated. The shower area is spacious. I would definitely stay here again on my next trip to Taipei.

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The room is nice and clean, staffs are very helpful. Will definitely come back again in the future. The hotel is not in the city center but it is still very convenient. There is a big shopping center about 7-10 mins walk from the hotel, free shuttle is available from the mall to hotel as well.

Love this hotel. Its in the industrial park area, so a bit far from night markets and tourist attractions but there's a good mall just 5 minutes from the place. Love the service and the room. Breakfast was also very good. Very clean and comfy.

Toilet is spacious. Room is clean. Good supplies of complimentary bottled water. Robot delivery to room is fun.

Some staff were not friendly. The hotel charged more than the 5 room nights charges as deposits instead of only a token as deposits. The staff were not able to explain the room deposit procedure.