The hotel is located in a very beautiful and exquisite location in Cuenca. There's a river running right in front of your suite. It's heavens to wake up, open the door to your own porch, sit, drink your coffee and watch and listen to the beautiful sound of the river as it snakes across your view. There are also lots of restaurants and shops to go dining and shoping. The suite itself is luxurious. As you enter your suite, you are greeted by a very large livingroom with two big sofas and a large television, followed by a squeaki clean kitchen that contains all of the ammenities from home: refrigerator, microwave, coffee maker, plates, cups... The bedroom is a place of beauty. You will sleep in what is practically your master bedroom with a huge comfortable bed, with a shower and bathroom. Plenty of closet space, along with an iron and ironing board. There is also a washing machine that is also a dryer. I totally enjoyed my suite.

I didn't like the fact that I forgot to take my shampoo bottle. I tried getting it back, but was told that the person that does the cleaning had not seen the shampoo bottle that I had forgotten to take. So make sure that you don't leave anything behind cause there's a good chance that it may not be returned. The shampoo bottle that I forgot cost me over $20 dollars.

The location was fantastic. The apartments are right beside one of Cuenca's main rivers, with a balcony overlooking the river. The historic part of town is a few minutes walk away. Lots of restaurants, museums, banks, etc. A good supermarket is a 10 minute walk away and an amazing municipal market (meat, veg, fruit, handicrafts, etc.) is a 10-15 minute walk away. The internet was fast and reliable. Reception was exceptionally responsive. There was weekly cleaning and the cleaner gave great recommendations about things to see in Cuenca such as the zoological park. We would stay there again.

There was no parking which would have bothered us if we had a vehicle.

Amazing overlook onto the Tomebamba River. Quieter than normal for Cuenca due to the distance from the main thoroughfare. Friendly staff.

Some difficulty dealing with the language barrier with staff. Also, Location is hard to explain to taxi drivers due to Cuenca’s dismissal of the address practices that we are used to in the USA. ¡Our booking taxi took us to the wrong place when we arrived!

I stayed on the top floor, wonderful view of the river and mountains from the balcony, entire apartment was very spacious and comfortable, self-catering kitchen, all facilities exceeded my needs, very clean, management spoke perfect English and were extremely helpful. Location is conveniently a few minutes’ walk from the city centre.

Nothing, the place was perfect

A fabulous apartment in a quiet area over looking the river. We had a wonderful stay. The apartment is very well appointed; clean, comfortable, well equipped, spacious, very secure... feels like home. Easy walking distance to the historic area of town, with plenty of options for eating and shopping. Great supermarket about 10 minutes walk away. You need to be aware that there could be certain times for check in. There isn't a person at reception the whole time. We loved our time in beautiful Cuenca. Thanks for having us stay at Santa Lucia Suites!

Clean and the river in front was great. Staff was sweet and accommodating.

It was warm and the bedroom didn’t have a window. Also, we didn’t really get the room we reserved but the hotel DID offer us alternatives.

It is very close to the city center, you can get everywhere on foot. Nice restaurants nearby. It was great to have a washing machine available!

The location was good, only the busy street next to the bedrooms was a bit annoying. It was a bit hard to find, it would be helpful if there were better indications in the booking confirmation.

The location is exceptional. The size of the apartment is great. Very comfortable. We will definitely go back. Maybe next time for a month.

Loved everything

Great location, clean and specious apartment.

Strange noise during the night (we didn’t know what is that, maybe wood doors).

The staff was really nice, the room had an amazing terrace with views to the river, you could listen to the river stream while sleeping, close to the city center but not too close to be in a noise place. Perfect.

Nothing.