Everything was beyond excellent! They paid attention to every detail, and their top priority was guest satisfaction. Their work is truly professional. I will definitely visit again, as I have never enjoyed my time in Aswan as much as I did at this hotel. A heartfelt thank you to all the staff for making our stay unforgettable. These days will remain in our memories forever!

The location is simply breathtaking. All around the hotel the views are spectacular. Our suite was spacious and clean, excellent bathroom. The check in process was super smooth. The way to the hotel from the boat dock is steep but they have a complimentary tuktuk which helps if you don't want to hike up. The staff is excellent, attentive and very polite. One of the staff, Taha, stood out for us, he makes an excellent mint lemonade. The breakfast buffet has an extensive choice. Dinner choices are varied and decent tasting. Each night a dinner they have local musicians perform lovely music. Bed are comfortable.

Nothing

The staff are very kind and helpful. Views from the room were spectacular and we had a great massage / spa experience. Also one of the best cappuccinos outside Cairo.

You can feel there’s a heavy hand from management. If you’re looking forward to the jacuzzi, call them ahead of time—they keep them turned off until you check in and it takes 12+ hours to come up to temperature. The restaurant menu is similar in that it overpromises. They would be better off focusing on a more limited selection of dishes the kitchen can really excel at.

The location and the views over the Nile and Philae temple The spacious rooms and the jacuzzi on the terrace The hotel decoration, Nubian style The staff sympathy, especially Mirna and Brassem (I hope these are their correct names)

It's a minor issue because everything went well in the end but on the last day, despite having booked the boat in the reception for 7AM (for we had a plane to take), we had to wait until 7h20 or so because the person who was operating the boat refused to depart as he was waiting for a group of 6 people who were enjoying breakfast in complete relaxation mode. We and another passenger stressed out a bit with this as we had a taxi waiting for us at the pier and didn't know what would expect us at the airport

If you are looking for the quietest and most wonderful place on the Nile in Aswan, do not hesitate to choose this hotel. It is much more wonderful than the pictures, with fantastic views of the Nile and the Temple of Philae on Hesa ​​Island. I would like to thank the reception staff, Nirvana, Nardine, and Andrew, for their warm welcome and attention to the guests, explaining all the details upon their arrival and providing all the facilities, especially transportation to and from the island until their departure. The level of cleanliness in the rooms and the restaurant is excellent and the quality of the food is high.

I didn't notice anything negative.

Gorgeous views of Philae temple and Nile from the large balcony with jacuzzi, with beautiful sunrises and moonrises and back light from sunsets. Unique and stunning location on the Nile-fueled reservoir formed by the Old dam and New dam. Easy boat service to Philae temple ($20 r/t for both of us) and reliable, free transport to city side boat dock for pick up and drop off to meet tours and transport. Great breakfast and helpful staff that actively sought feedback for how to improve. Nice spa with great, inexpensive massages (Egyptian massage was excellent). Definitely worth paying extra for Nile and temple view rooms with large balconies.

Restaurant for a la carte dinner could be improved in terms of value and food choices; suggest more Egytpian and Nubian selections, as those were delicious (and less focus on ‘international dishes’ that were lacking in flavor). Also, jacuzzi was way too hot for first day/ night and no instructions as to how to change temperature other than shutting off and removing cover to cool overnight. Would be nice to have outdoor pool area and/or enhanced spa area with outdoor space for relaxing after tours. Not a problem for us, but it is quite far to get to hotels/ restaurants etc in downtown Aswan if that is important.

The details... they take good care of all the details. We stayed at Benben for three days, and it was an unforgettable experience! The place exudes Egyptian Santorini vibes, offering a perfect retreat for those seeking disconnection. The staff truly made our stay exceptional—especially Nirvana, who went above and beyond to ensure we felt welcomed and comfortable. All staff members were polite, genuine, and incredibly helpful, always ready to assist sincerely. The property is beautifully maintained (a rarity in Egypt), and the food was consistently delicious. The multi-level design adds charm to the place, but it’s worth noting there are some steps or ramps to navigate. It wasn’t an issue for us, but it might be challenging for those with mobility concerns. That said, they have a small tok-tok available to help with luggage or transport around the property. The boat service to the island was seamless and well-organized. We only had to give them a 10-15 minute heads-up, and the boat was always ready—free of charge 24/7. Upon our arrival, the boat was waiting for us at the marina, and the staff ensured everything was set for a smooth check-in. Overall, Benben By Dhara is a rare gem, perfect for couples. We can’t wait to visit again and highly recommend it to anyone looking for a serene getaway.

Location is very secluded and beautiful. Restaurant is fantastic, and spa is amazing. Decor is really beautiful, and the staff are very friendly and helpful.

We were initially given a room that looked out on a major construction site (to expand the hotel it seems) - we weren't really expecting this, and it was disappointing. We asked if there was anything that could be done, and the hotel staff were able to move us to another room the next day. This room was spectacular, and we were very appreciative. I think it would be better if the hotel were to let you know at the time of booking that your room will be looking at the construction site, and potentially offer those rooms at a reduced rate compared to the rooms facing the other direction. Aside from this, overall our stay and experience were excellent.

The staff are amazing, very welcoming, friendly and attentive and accommodating - you feel like you’re part of a family and this is what made us feel comfortable as if we’re at home. The hotel grounds are pretty, give you the summer island holiday feel with lovely Nubian art and decoration. The Jacuzzi is big enough to fit 3 people comfortably. Service was very efficient, we requested boats to go to Philae Temple twice and both times the boats were prepared on time or earlier than requested. The shuttle boat that brings you to Aswan is free of charge and 24h available. We went to Abu Simbel one day and left around 4am, the hotel gave us breakfast boxes, the boxes were huge with a lot of sandwiches, fruits, baked goods, water, juice - so much that actually a box would suffice for 2 people instead of one. The location of the hotel is nice because it is secluded so it is therefore very peaceful, you’re in the middle of the nile with nice views to enjoy. Since are not really interested in the city of Aswan itself and were only there to visit Philae and Abu Simbel - both of which are quite far away anyway - the location was perfect for us because we did not need the city center, so this is a point to keep in mind.

I wouldn’t say I didnt like anything, but the location is something to keep in mind depending on your preference and why you’re visiting Aswan (see my comment on location under things i liked)

The whole place is beautiful and peaceful. The food was delicious. The spa was beautiful, well set up, and I received a good treatment. The bed was very comfortable. The staff were friendly and considerate in checking in and in the restaurant.

The staff were slow or unresponsive when we called for things from our room. On one occasion they said they would come in five minutes and we waited more than half an hour. On another occasion they didn't come at all. There were no chairs in the room, so it was difficult to find a cool (air-conditioned) place to sit in the summer. The only option was to sit in the restaurant.