very elegant.Room was big enough for us. bed was comfortable only the pillows were very soft. the waving pool was nice touch. the property was quiet which what we were looking for. breakfast was Excellent and lots of variety.

Bed pillows were so soft for us. not enough electric outlet for new gadgets that we had. the air condition thermostat was not working properly, doesn’t shut off when you raise the desired temperature, so either too cold and we had to turn it off completely and turn on again when it gets hot. so basically on/off thing. didn’t like that at breakfast although it was non smoking section but next to it was a smoking area where we can smell it. smoking areas should be away from the non smoking for the customers enjoyment.

The rooms were cleaned daily, the food was excellent at Cucina, Ahlein, Lemongrass restaurants, and very good at the bar/breakfast area. Room service food and drinks were amazing and at best prices. All personnel were very thoughtful. Room was big and very nice with pool view and balcony.

Plateau restaurant served salmon with its skin with scales. I disliked it very much. My friend's crispy bread was rock-solid bread at the same place. The pool view room has it's disadvantages: on weekend days there are events there and music is too loud to sleep. On our last night we barely slept. The room had a common door with another room and you could hear every time the other person joined their room. Also i didn't like the ceiling view to the air system, which looked very bad.

Clean & specious, big room ,

Some of the staff behavior in the restaurant & cafe , I was surprised to hear them argue among themselves with loud voices, like if there was nobody around them, or maybe 🤔 this the way it’s in Egypt 🇪🇬??!!

We decided on spending our anniversary here as we were yearning for a beach and a romantic dinner at Cucina. The atmosphere was perfect, the location was beautiful for pictures and the food was complimented with live music, which were both exceptional.

We were unable to enjoy the beach pool as there were construction workers at the spot that were leering at us making us extremely uncomfortable, we then used the heated pool which was alright but not exactly scratching that beach itch. There was no warning that the area would be unavailable or that there was construction before hand and the reception did apologize, but ultimately disappointing as we were only spending one night. The cleaning crew were also extremely loud and made an awful lot of noise at 7:30 am waking us early.

Professionalism by all the staff: front desk, room service, pool boys, bellboys, breakfast staff. Everyone was professional and efficient. Quite surprising and comforting. The beds and pillows are heavenly. The temperature of the rooms was perfect always. Very kind in accommodating early check in and late checkout. I’m really impressed.

The coffee in the room was Nescafé sachets and paper cups. You can’t have high quality marble bathrooms and that for my morning coffee, it’s not right.

A beautiful hotel, with lots of culture and history around each corner. The lady playing the harp and the jazz band were particularly impressive. The room was spacious and comfy. The Plateau restaurant served delicious food and the outdoor seating was relaxing by the lake. The only comment I have is regarding the corridors leading to the pool-side rooms, these corridors need an urgent makeover, and a partition should be put to hide this scrapyard space we meet along the corridors.

We had an amazing time in the hotel and we enjoyed every moment in our stay. The executive lounge and how we were pampered was beyond remarkable. All the staff and the management in the lounge were so friendly and professional at the same time.w would like to specially thank Amir Salah in the executive lounge for his hospitality and professionalism. We would like to thank as well Shady Badr in the reception for his amazing help and the extra ordinary service that he provided. The luxurious experience that we get makes us come over and over.

Value of money ! If you give a tip once ! Then they would never stop knocking your door !! The water temperature was a challenge! When the mechanical eng. come to fix it , then it will be a hot water on the shower ! But after that shower , the water get back to the cold water! We may call the technician to fix it three times ! I am not sure what is the secret!

The room was wonderful and it’s view was amazing. Bed was comfy, their restaurants are welcoming and charming. Close to many malls and shops 😀 I would love to stay on it again for sure in my next visit.

Probably the most helpful hotel staff of anywhere I have stayed Very well equipped hotel and the staff were amazingly helpful. Thanks for the team of breakfast The staff they are amazing specially the team for breakfast! Never seen better! Thanks for them Facilities and activities in the hotel is amazing, staff lovely, support, polite and very helpful I enjoyed my stay in the hotel

All excellent

Though I didn't swim the pool environment was lovely and the breakfast had many options. The 24 hour restaurant is fabulous and big and I spent my evenings having drinks. The personnel are very friendly each night was at the bar and I would visit again.

Other restaurants can stay a bit late. Also, there was no real night life like a club where people can dance.