very elegant.Room was big enough for us. bed was comfortable only the pillows were very soft. the waving pool was nice touch. the property was quiet which what we were looking for. breakfast was Excellent and lots of variety.

Bed pillows were so soft for us. not enough electric outlet for new gadgets that we had. the air condition thermostat was not working properly, doesn’t shut off when you raise the desired temperature, so either too cold and we had to turn it off completely and turn on again when it gets hot. so basically on/off thing. didn’t like that at breakfast although it was non smoking section but next to it was a smoking area where we can smell it. smoking areas should be away from the non smoking for the customers enjoyment.

The rooms were cleaned daily, the food was excellent at Cucina, Ahlein, Lemongrass restaurants, and very good at the bar/breakfast area. Room service food and drinks were amazing and at best prices. All personnel were very thoughtful. Room was big and very nice with pool view and balcony.

Plateau restaurant served salmon with its skin with scales. I disliked it very much. My friend's crispy bread was rock-solid bread at the same place. The pool view room has it's disadvantages: on weekend days there are events there and music is too loud to sleep. On our last night we barely slept. The room had a common door with another room and you could hear every time the other person joined their room. Also i didn't like the ceiling view to the air system, which looked very bad.

We had a great stay overall! The staff were all lovely and welcoming, the food was great—especially the Italian restaurant and the generous breakfast buffet. Room service was also solid. The hotel itself is clean, beautiful, and peaceful, and the room was exceptionally clean and comfortable. We especially loved the Health Center’s pools—they were absolutely fantastic.

The main pool (Not the Health Center ones) and its surrounding area really need more frequent cleaning. On the one day we visited it, there was quite a bit of trash on the ground, which was disappointing given the otherwise high standards. Also, arranging the airport shuttle was more difficult than expected. There seemed to be a language barrier when communicating via email, and when I tried calling (twice) from my German number, no one answered despite being on hold for a total of 25 minutes. Interestingly, when my friend called using an Egyptian number, they picked up right away.

I recently had the pleasure of staying at the JW Marriott Cairo for a few days while attending my best friend’s wedding, which was also hosted at the hotel. To make the experience even more special, it happened to be my birthday during the stay — and I can’t say enough about how wonderful everything was! From the moment I arrived, the staff made me feel incredibly welcomed. Everyone — from the front desk to housekeeping and all other staff — was exceptionally friendly, professional, and helpful. A special surprise was the complimentary birthday cake they sent to my room, which was such a thoughtful and heartwarming gesture! The room itself was spacious, impeccably clean, and featured a breathtaking view of the golf course — waking up to that view each morning was a treat in itself. The wedding venue was absolutely stunning — elegant, classy, and perfectly organized. Every detail was handled with care, and it truly made for a magical celebration. Overall, my experience at JW Marriott Cairo was nothing short of amazing. I felt pampered, celebrated, and completely at ease. I’m already looking forward to my next visit — I’ll definitely be coming back!

Nothing not to like.

Clean & specious, big room ,

Some of the staff behavior in the restaurant & cafe , I was surprised to hear them argue among themselves with loud voices, like if there was nobody around them, or maybe 🤔 this the way it’s in Egypt 🇪🇬??!!

We decided on spending our anniversary here as we were yearning for a beach and a romantic dinner at Cucina. The atmosphere was perfect, the location was beautiful for pictures and the food was complimented with live music, which were both exceptional.

We were unable to enjoy the beach pool as there were construction workers at the spot that were leering at us making us extremely uncomfortable, we then used the heated pool which was alright but not exactly scratching that beach itch. There was no warning that the area would be unavailable or that there was construction before hand and the reception did apologize, but ultimately disappointing as we were only spending one night. The cleaning crew were also extremely loud and made an awful lot of noise at 7:30 am waking us early.

Professionalism by all the staff: front desk, room service, pool boys, bellboys, breakfast staff. Everyone was professional and efficient. Quite surprising and comforting. The beds and pillows are heavenly. The temperature of the rooms was perfect always. Very kind in accommodating early check in and late checkout. I’m really impressed.

The coffee in the room was Nescafé sachets and paper cups. You can’t have high quality marble bathrooms and that for my morning coffee, it’s not right.

A beautiful hotel, with lots of culture and history around each corner. The lady playing the harp and the jazz band were particularly impressive. The room was spacious and comfy. The Plateau restaurant served delicious food and the outdoor seating was relaxing by the lake. The only comment I have is regarding the corridors leading to the pool-side rooms, these corridors need an urgent makeover, and a partition should be put to hide this scrapyard space we meet along the corridors.

We had an amazing time in the hotel and we enjoyed every moment in our stay. The executive lounge and how we were pampered was beyond remarkable. All the staff and the management in the lounge were so friendly and professional at the same time.w would like to specially thank Amir Salah in the executive lounge for his hospitality and professionalism. We would like to thank as well Shady Badr in the reception for his amazing help and the extra ordinary service that he provided. The luxurious experience that we get makes us come over and over.

Value of money ! If you give a tip once ! Then they would never stop knocking your door !! The water temperature was a challenge! When the mechanical eng. come to fix it , then it will be a hot water on the shower ! But after that shower , the water get back to the cold water! We may call the technician to fix it three times ! I am not sure what is the secret!

The room was wonderful and it’s view was amazing. Bed was comfy, their restaurants are welcoming and charming. Close to many malls and shops 😀 I would love to stay on it again for sure in my next visit.