Good variety of food, we stay 5 nights on full pension and every day was smth different. Close to the beach, closer than the navigation shows. Big free parking. Rooms were cleaned every day. Very friendly staff. Highly recommended!

Very bad internet connection in rooms 426, 126. Also, a bit loud at the evenings. For me it was okay, but you can ask for the room with background view. No free drinks available for lunch and dinner, for breakfast you can have water, juice and coffee. Spa is a bit small for 20 people (maximum occupancy), there was hammam and sauna. As a free entry it was okay, but I would not pay for it.

- staff were wonderful, went above and beyond to help us - food were very good and changed on a daily basis - the adult pool were great, very quiet and nice atmosphere - the spa were nice and peaceful - very clean everywhere - bed amazingly comfortable - the classes included are very good - easy parking available on the street (no need to pay) Basically there are two hotels together, Luna Park (3 stars) and Luna Club (4 stars), the only thing that changes are the rooms. As you can access both amenities any time.

- smoking everywhere... it says in the description that there is a designated smoking area, well... the whole hotel is the smoking area. Outside on the room terrace I had two neighbours (each side) smoking all day. At the pool: people smoking non stop and the lounge chairs were too close to each other to have fresh air. At the bar: people smokes in all tables.... There is no escape from smokers. - the bar could offer some snacks in between meals, they only offer crepes

Beds were super comfy, staff was kind, calm yet family friendly. Location was good. Breakfast was nice, had many options and was of decent quality.

Thin walls: next room neighbours had the TV on until 3.30 AM (which was probably fixed on the wall behind our bed): we could hear everything which led us to not be able to sleep well for 3/5 nights. Also, any noise in the corridors was heard from within the rooms. No plug outlets worked during the day in the common spaces. Had to pay a 20 EUR deposit every time we had to borrow the iron. I suppose there was a good reason for it, but still a little annoying.

All but one in the staff was very nice, more than general I'd say. I wasn't happy with the first room we got and the staff changed the room for us rapidly and very nicely. The pool area is divided into two areas, one for over 18 and one for everyone. I really appreciated this as this gave an opportunity to a very calm area. I tried four yoga classes and they were a great complement to the vacation. I tried both in the yoga room, an excursion on bike to a park to yoga there, and also yoga on the beach. This gave me a lot of energy and a nice touch to the vacation. The staff at the bar, the reception, the cleaning and the yoga were all very great! Everyone was helpful with questions I had. The beds were comfortable.

There was one person in the breakfast room that does not know how to communicate with clients. She should learn from all her wonderful colleagues in the hotel.

The location is excellent, just a short 10 mins walk from the main strip and beach. Hotel facilities were very good. It is quiet but that was what we wanted. We were half board and the food was good, lots of choices. Breakfast was excellent. The staff are so friendly, especially all working in the restaurant. The room was spacious and we had a fridge in our room. Our room was cleaned daily. The pool area is beautiful, very relaxing. Our flight was an evening flight, however, there is a luggage room and showers which are available to guests once they check out. It allowed us to use the facilities for the day and shower before we departed.

Nothing

Pool area lovely, very relaxing. Played really nice music during the day. Beautiful terrace for sitting having a drink. We weren't all inclusive but ate in the restaurant a few times and the food was very good .

The room didn't have tea or coffee facilities . Would have loved a kettle, especially last morning, as we had very early pickup, and we were unable to get a coffee . Also, a small fridge to keep water and drinks cool would have been nice. The majority of bar staff were very pleasant but very reluctant to give ice to take to the room. Hence, again, there is a need for a fridge. Rooms are not cleaned daily unless you ask. Also had to ask for clean towels.

Breakfast and dinner with excellent choice of food as for a 3star hotel, various dishes every day, very tasty. Staff very helpful & polite. Nice pool for swimming, although not so much in the sun due to it's placement between two high hotel buildings. The room itself was rather average in terms of standard, but cleaned every day. Nice sauna area with jacuzzi & a little pool. There was also a lovely area with a pool for adults only and nice & comfy sunbeds; it was really refreshing to take a break there after morning run, or participate yoga classes in open air.

Walls between hotel rooms were really thin which made it quite noisy - I could hear neighbours removing the plug from the socket while leaving their room. Live evening music was quite loudly heard in the room.

I did not use the hotel installations much as I was in the area to attend a congress. But I was very pleased with the reception staff as well as the ones in the bar. Breakfast selection was very good in terms of fresh fruit mainly although fresh juices and a better coffee machine would be highly appreciated.

We found a bit strange that there was not complimentary water during the meals. But what ruined my feeling about the hotel was that the room cleaning started at 9am (even on a Sunday). So we were very abruptly woken up on a Sunday morning by the noise of furniture being dragged around for cleaning in the rooms above us :(

The staff is very welcoming especially Youssef, he was the one that would translate in English for us, even during an altercation with another staff member he was defending us.

There was always a queue for all the meals and you had a wait a lot specially during breakfast. The room was basic, there wasn’t a fridge or a cattle in the room which i think is necessary. We had an altercation with one of the staff members during dinner, she started shouting at us as to why we were late for dinner but there were still food being served. Not all staff could speak English, so if you can not understand Spanish at all you wouldn’t be able to understand

My wife and daughter stayed here and both loved it. Relaxing and quiet, with a nice mix of European guests. They both agreed that the food was the best and most varied they'd ever had at a hotel or resort of this type - daughter is English and wife is Italian so this is good praise. Hotel was immaculately keen and staff super helpful and content. My wife said that many of them had been there several years because the hotel looks after them so well.

There are two blocks side by side, one 3* and one 4*. Rooms in the 3* are a little more tired but perfectly adequate and functional, as well as being spotlessly clean. On the spa package, one day's use of the spa is complementary. My daughter was not able to transfer her pass to my wife, which I thought was a little harsh.