Beautiful property, very clean and the staff was very friendly . What I was most impressed about was how accommodating the restaurants were with our gluten allergies. Everywhere we went, they had plenty of options as well as specific gluten free foods that could be ordered like pancakes, pizza and pasta. It may take a while to get the food to you but it was worth it and we were so appreciative! They also had the best overall food of any all inclusive I have ever been to, even the buffet was excellent.

I wish the evening entertainment was a bit more frequent and lively.

We LOVE Royal Haciendas! This was our 6th trip. It's SO family friendly, the staff is INCREDIBLE! The pools are awesome - we were sad to see the beach being eroded by the water/climate change. But we had a WONDERFUL time as usual!! Thank you!

There was only a few waiters that were not enjoyable. Most of the staff is happy and very lovely but there was one grumpy waiter in the buffet and there was a waiter at the pool who kept forgetting our order.

Excellent villa units, super clean and perfect for a family…

The limited options for dining and kids activities… but what is provided was excellent except the beach area…

I'm usually a little skeptical with All inclusive and tend to not use big hotels. This place is one of the few places I'd actually go back to. The staff were great the facilties were great and food was also fantastic. Yes the buffet is pretty standard as are most places. The Mexican nights were the best. Their pizza bar was bang on. The little bar that done Tostadas were the best I've had. Prawns were 👌🏼👌🏼. They also held bbqs most days with a changing menu. The stars of the show were the two bookable restaurants that were included with the all inclusive. Kinoko and Las Murales. The food at these two places were fantastic, the Fillet i had at Las Murales was probably one of the best I've had. Not to mention the activities they had daily keeping both kids and adults entertained, whether it was water polo, basketball, volleyball or other water activities. As well as beach volley ball.

Most people in the reviews will say about the seaweed, that can't really be helped as its a naturally occurring thing this time of year however they were in top of it and there was barely on the beach at all. All in all i have no negative remarks.

Beautiful hotel with everything you need for a family stay. Two pools with easy beach access, great casual dining, and two fine dining restaurants (reservations required)—Los Murales was a standout. The beachside cabana breakfast had a bit of everything (excellent food), and Saul truly went above and beyond. He has excellent people skills, was always smiling, and made our mornings feel special every day. In the evening, Pablo made our pizzeria experience just as memorable. The hotel is clean, welcoming, and the staff is fantastic.

The beach area was somewhat limited and often had seaweed, branches, and other debris, which affected the experience. We only had about two days of clear beach during our nine-day stay. Unfortunately, the kayaks were unavailable throughout our visit due to maintenance. The staff appeared to be working on installing a system to manage the sargassum more effectively.

Clean Good pools

Ok food Waiters were really rude in general. I think they hate people with all inclusive because they receive less tips. Very unusual for Mexico. All the rest of the staff was nice

Good value for money. Good food. Liked their fresh juice bar.

Outdated facilities. However, clean accommodation and welcoming staff.

We would definitely recommend this hotel. The customer service was excellent and the facilities were great. Food was really good too with a different themed night for dinner every night e.g. BBQ night, Mexcian night, Asian night. The pools were fantastic with a 25m length pool for adults plus a mini water park for kids plus two larger pools for both kids and adults. The beach was nice with food and drinks served to your sun lounger. Our 2.5 year old toddler loved the Kids Club events in the evening. Plus it's a nice space for a little bit of time out of the sun if you need it!

Tips were expected every time we went to the restaurant. Being British and having paid for the all inclusive rate, we were not expecting this so by half way through the holiday, we realised that leaving a tip every time was what we should do so we did!

Liked - place is spotless and very well maintained, staff constantly cleaning the grounds throughout our stay. - Staff are all great - really friendly and welcoming - Food overall great, particularly the breakfast - You could get loungers at any time of the day - Habachi grill was great fun with the kids - our chef was amazing! - The view from our room (E333) was incredible, we could watch the sunrise every morning - Rooms are huge, little dated but we enjoyed the space - Beach is small but well maintained with powdery sand Disliked - the hotel had lots of time shares and those guests get preferential treatment - e.g. booking the a la carte restaurants before hotel guests meaning that even when we called up at exactly 8am to book the latest availability all of the good times were already taken. We were also offered to join a sales presentation and advised that they could help us get restaurant bookings and deals on trips if we went, we declined as we weren’t interested in time share. But I don’t think hotel guests shouldn’t have to do anything to be able to get support like this. It wasn’t a hard sell but we weren’t big fans of this aspect. - kids weren’t allowed to sit at the swim up bar, which was annoying as ours like to join in with the fun. They were also quite strict on kids playing whilst on each others shoulders etc which as the pools had tonnes of space seemed unnecessary.

Overall, we really enjoyed it. We only stayed two nights to round out our two-week trip, and we hadn't stayed at an all-inclusive hotel on this trip until then. It has everything a large resort should offer: large pools (including one with a semi-Olympic lane), activities for children and adults, several restaurants and bars, and plenty of food and drink. We didn't even get to see everything, as we only stayed two nights. The room had more amenities than we expected, including a kitchenette with a microwave, coffeemaker, sink, and several sets of plates and glasses (I was curious why anyone would want to use this at an all-inclusive resort). For lunch, the large buffet restaurant was closed, so we used the pool bars, which have a wide variety of snacks and main courses. Unlike a buffet, you have to wait a while for the food to arrive. We visited the hotel in July, which isn't peak season for the Riviera Maya, but I can imagine that during the peak season of December and January, the wait might be annoying for some. However, the buffet should be open during these months in the main restaurant. For dinner, we managed to get reservations at the "reservations required" restaurants both nights we stayed. These restaurants ask you to dress up a bit and pretend you're not at an all-you-can-eat resort (although you can order the entire menu). It adds a touch of sophistication and allows you to avoid the buffet lines. We really enjoyed both, the Asian Kinoco and the international Los Murales. We didn't have the chance to have dinner at the main buffet restaurant. I would return to this resort.

The wait time could be a little shorter when ordering food or drinks at the pool bars. It doesn't detract from the experience. During peak season, it can be worse, but I imagine they should have more staff.