Our accommodations were beautiful, and we stayed in a king suite. Reasonably priced. It was close to Roger's Place, where we attended a concert.

Upon checking in. A friend had come along with us but was staying in another room with a friend (Name under booking) that was yet to arrive. He was going to visit our room briefly until the friend arrived and the room became available. One staff member was fixated on our friend and kept asking questions about him. I did my best to explain our situation, but staff members insisted we purchased another room. Before the situation can escalate, another staff member intervened and allowed us to check in without issue.

The staff were amazing and very helpful in all aspects of the transaction.

Their hallways are ice cold. And I know with it being a jacuzzi suite it's difficult to get everything clean but there was mold around the back half of the jacuzzi tub granted its slightly difficult to get in those spots. Also found someone's vaping device between the bed and night stand. Which leads me to think the rooms are being rush cleaned which brings up a health concern. We also feel that breakfast should be on until 11am as it gets extremely busy and not a lot of space or time to enjoy a proper breakfast. Perhaps more waffle makers. And larger food warmers for eggs and such. As the wait for food refills takes a while.

breakfast was good and the weekend options were even better. Location to venue Rogers was great. Parking rate was the best in the area and was a factor in choosing the hotel. Staff at the front were friendly and helpful.

the bathtub didn't drain well and with two people taking a shower it really took a while. I am sure it is just blocked and needs to be cleaned out. We let the front desk know on our departure. Overall the room was clean and spacious.

This hotel has the best buffet breakfast I have ever seen. Amazing. The rooms were clean and the staff were helpful. Very convenient location one block south of Jasper Avenue.

More chairs in the lobby would have been nice. It was difficult to adjust the heating unit to get just a little bit of heat instead of full on.

I was greeted with a polite and smiling desk receptionist. Had excellent manners. When I had requested more sugar and coffee, the desk receptionist filled my request promptly. When I went to check out, the morning receptionist was smiling and making sure that everything was good, and if I needed help with anything else before I left.

I did notice that there was some jam that was washed off, but still somewhat sticky.

I am a regular user of this hotel. It is very convenient for me. When I book I always ask for an early check-in if possible, and they have always accommodated that. In my last two visits however, email responses to this were met with a response that early check ins would necessitate an additional fee. I asked if they really wanted to do that to a regular client. Management somewhere was doing their job because they nixed that and moved me up to the Presidential Suite for my latest stay as a courtesy. Good job whoever was overseeing that. You kept a loyal client.

The location was excellent as we were flying from the airport the next morning. The free shuttle was very much appreciated. We were very comfortable in our room and the buffet breakfast was more than we expected. We arrived much later than expected but the lady on reception was kind and helpful.

Did not stay long enough to notice any downsides.

They have good security at night time, doesn't let anyone stay in the parking lots. Safe hotel, but dirty pool. Hot tub wasn't always hot all the time we had to call for them to make it hot. I found a bug in the cold water pool

I didn't like that room service would take long in this small building. The room service would clear the floor fix thr bed. But just leave the garbage leave the dressers messy, like yeah I know it's my job but I paid to stay here lol. Long room service take for ever lol

Exceptionally friendly and accommodating staff. Comfy bed and room. Solid hot tub, if a small pool. Delicious breakfast included with the price. And a reasonable price at that.

Netflix and YouTube apps on TV service didn't work. Not a deal-breaker, though. I have both apps on my phone, and with wifi, I could watch them on there anyways. While it would have been nice to cast to the TV, that's nothing that would keep me from coming back again. Still highly recommended

Wonderful staff, abundant hot breakfast, swimming pool , hot tub and sauna. Room was large, beds firm and HBO on the tv! Parking lot is well lit, covered by security cameras and has security guard.

First room had a malfunctioning bathroom fan, but after asking we were moved to a larger room.