Highly recommend booking this hotel as their guest service is so good and it is the perfect hotel for a restful layover at the airport. The beds are so soft and the suite is perfect for a family of 2 adults, 2 kids. A big shout out to guest experience manager Wang Yang. We always stay at this property as we travel from Guangzhou to Southeast Asia and Wang Yang always takes care of us with such personalized service. He arranges the shuttle bus for us (at Gate 46 of Floor 3 of T2 Departures), upgrades our room, and is attentive to every need. We have been coming to this hotel for 5 years now and he is always there to serve us - even at the middle of the night. Wang Yang has been the difference between a good, normal stay and one that often gets perks and surprises. Thank you sir

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Pullman and its neighbourgh Novotel are the two hotels that are closest to the terminals. T1 is within 3 minutes walk, but for T2 one needs to take either a hotel shuttle bus (runs from T2 every 30 min) or a free T1-T2 shuttle bus and then walk from T1. The bus driver helped with the luggage, which was nice. The hotel itself is large, modern and well equipped. The only serious issue to report was the problem with heating. If it were not for the heating, the hotel would get 9 our of 10.

The heating plainly did not work. We have put it on maximum heat, and the temperatue in the room was still around 20C. The fancoil was at maximum power, but it was pumping chill air and not warm air. It was too late at night to investigate the cause of the problem or to move rooms.

The reception staff very kindly, without request by myself, upgraded me by 2 tiers so that I had a King Deluxe suite which included bedroom, bathroom and reception room. This was particularly valuable and appreciated by me, because I had been provided with an airline transit hotel, however, the expectation was that I keep my door unlocked so that another traveller could occupy my room?! (China Southern). To have the Pullman, whom I booked in with independently, not only restore sensibility and order, but also make me feel special and valued, was in stark contrast to my experience via the airline.

Nothing (other than remembering that English is not a first language in China (I would be intimidated at the thought of trying to learn Mandarin / Cantonese) complex questions are not easily responded to with precision / full comprehension).

I am delighted to share my outstanding experience at your hotel. Pullman Guangzhou Baiyun Airport is truly a remarkable choice for travelers, especially for those visiting the Canton Fair. The hotel’s seamless connection to the airport and its convenient services, such as the free shuttle bus to the Canton Fair and its role as an official registration agency, make it an exceptional hub for business travelers and guests seeking both comfort and efficiency. I would like to extend my deepest gratitude and appreciation to Elva, whose exceptional service stood out during my stay. Her professionalism, attention to detail, and friendly demeanor went above and beyond in ensuring a smooth and enjoyable experience. She exemplifies the high standards of hospitality and makes guests feel genuinely welcomed and valued. The entire team at Pullman Guangzhou Baiyun Airport deserves recognition for their dedication and commitment to excellence. Your efforts in providing outstanding service create a memorable experience for all visitors. Thank you for maintaining such high standards, and I look forward to returning in the future.

I would like to express my gratitude for the exceptional experience I had during my stay at this hotel. The services were outstanding, and the property features two wings: the old and the new. I highly recommend staying in the new wing, which offers a higher level of comfort and modern design. A special mention goes to Elva, who demonstrated great hospitality and professionalism. She was extremely kind and helpful to me and my family, ensuring a smooth and efficient experience during both check-in and check-out. Her friendly attitude made our stay even more enjoyable. Thank you to the entire team, and I wish you continued success and excellence!

One concern I had during my stay was the heat in the room. The air conditioning was insufficient due to direct sunlight, and the windows lacked proper insulation to block the heat. I hope this can be addressed for a better experience in the future.

Pre-covid I stayed at this hotel regularly. It was nice to be back and see that it is still nice place. The staff are generally kind & helpful, hotel has a pretty good location & the shuttle bus is convenient.

When there was only terminal 1 this hotel had an extremely convenient location. With the opening of terminal 2 & soon also terminal 3 you have to take the shuttle bus. This was well organised, but less convenient after a long tiring day. None of the restaurant staff behind the bar/near the coffee machines spoke English and were not very eager to help.

The hotel is located very close to the airport and is a natural choice for a transit traveler. It fully fits into a definition of a five-star hotel: comfortable, clean, helpful staff, good breakfast etc.

Apparently, there is a hotel shuttle to/from terminal 2. Upon booking, it would be good to have explicitly articulated instructions for arriving guests going to the hotel where to find the shuttle departure point and times at the airport (for departure from the hotel it is easy to receive all need info at the reception). As I was not aware of this option, had to walk some 1 km in the middle of the night from the airport to the hotel on very hot summer weather.

The staff were amazing, they were really helpful. The pool was excellent. This location is amazing for a brief respite from the airport. Food from the restaurant was delicious and reasonably priced. I highly recommend it. We had a 13 hr layover at the airport, during the day. Starting at 8am. We were able to check in early and use all the facilities during the day. We checked out before staying the night but my children and I all had a nap on the beds and a swim in the pool. It was well worth the money.

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The room was particularly spacious and the cleaning staff were friendly and obliging. This hotel is perfect for airport transfers, made even easier by the hotel shuttle bus to both terminals - and by extension the city metro system. Oh, and the hotel restaurants are excellent, especially the breakfast buffet, which offers an almost unbelievable range of food choices both Chinese and foreign.

This was our first stay in the Executive wing, and although it is superbly well appointed and comfortable we felt slightly 'disconnected' from the main body of the hotel. This is not a criticism - after all many people would actually prefer that exclusive feeling.

The Hotel King Executive suite was amazing. The suite had high quality fixtures and fittings. The stand out was definitely the Bathroom. The Bed was so big and comfortable there was three different size pillows with the long flat bottom with a round top being the best pillow I have ever slept on Breakfast was of high quality

Communication was hard being from a English Background