One of the staff helped me with a big problem. I needed to make an important phone call, but I was unable, because I was in a foreign country and my cell-phone plan didn't include calls made from South Korea. One of your staff lent me his phone, so I could make the important phone call. I would like to thank this person again for helping me out. Please appreciate this person's kindness. I don't know his name, but if you look into the matter, I'm sure you will be able to find out who he is. I wish this person all the best with his career and with his life. Sincerely, (Donald) Lloyd Barclay

Everything was perfect!

The hotelul is awesme. the location is 5 min away from the subway to the airport, in the middle of many cafes and restaurants and shops. The room is huge, check-in very quick, non stop reception, quiet area to sleep. The price very low for a good night sleep before early departure

Needed a day room whilst waiting for a late flight, and wanted a cheap option. It’s not the Ritz but it’s perfectly comfortable, clean and conveniently located.

This hotel is 10 minutes by taxi or 20 minutes by rail/walking from Incheon-Seoul Terminal 2. The cost was less than $2 USD to take the 'All-Stop' train from Terminal 2 to the hotel ....and less than $10 USD for the taxi to return to Terminal 2 the next morning. This hotel was an excellent choice for cleanliness, facilities and proximity to the Incheon Airport.

Can't think of anything. It delivered what it advertised. The desk clerk went beyond his duty to make sure that we were looked after.

The staff was very good. They were always helpful in answering my questions. One day it rained and I was hesitant about going out until I went to the lobby and saw the umbrellas. You could just take one and bring it back. One day I was going out, and just in case they gave me a card with the address of the hotel. It came in very handy because I did at one point become lost.

The beds were hard. I like a top sheet.

Good location, close to metro and airport. Plenty of cafes and restaurants nearby. The staff member kindly gave us umbrellas for our walk to the metro station when checking out.

Convenient travel distance from Incheon International airport, friendly hotel staff , check in eay , the shops and restaurants around the hotel

No shuttle bus , no bathrobe,no clothes hungers

Friendly and helpful staff. It's good value for the price. Location is great, just 10 minutes away from Incheon Airport, very convenient to spend the night nearby the airport before a morning flight.

Some rooms stink like cigarettes. I guess there isn't a no-smoking regulation in this hotel.

Perfect for when you need to spend a night near Incheon airport before or after a flight. Would stay again.

Cleanliness could be improved

The staff were nice. They spoke English which helped us a lot. The room was clean and spacious.

The ac was warm