Everything. The staff were exceptionally friendly and helpful, the room was large, comfortable, with places to sit, a big picture window with a nice view, and excellent amenities such as a coffee pod machine. The buffet breakfast was very good to, very much superior to the average hotel buffet breakfast. The hotel restaurant was also good, but quite expensive. Finally, I liked the location in a traditional part of Kyoto, and I also liked the way the hotel's construction blended into the surrounding architecture.

Nothing I can think of.

Location was terrific and facitilities were nice

The “lounge” for afternoon drinks wasn’t such a great location to relax. Too many people and too small a room. The lobby is an elegant room that would have been nice to use for a drink but the staff said this was not allowed. I would recommend allowing guests to have afternoon drinks in the lobby if they wish as that is the nicest space in the hotel.

Beautiful hotel and good facilities. Location is very close to main Kyoto attractions, and staff is very helpful and nice. Onsen was very nice, but it would be good to have someone from the staff controlling it a bit more to ensure guests follow the rules.

Twin room was quite small...almost impossible to find a place for our 2 bigger luggages. :/

Location was super, minutes walking to everything. Relatively big rooms, nice private baths downstairs. Was not impressed with the restaurant (had dinner there). Great friendly staff. Very expensive. Overall nice stay.

Beautiful, tastefully decorated, unique and very clean room. Comfortable beds and on the whole, very quiet

Check-in was a bit slow - we were asked to sit down for quite a while. Wasn’t so keen on the black colour scheme in the bathroom which made it feel quite dark in there. Would have loved a mixed sex onsen so that I could enjoy with my husband rather than us having to go to separate ones. The breakfast could have been better - we decided against having it after we had a look one morning (both of us are vegetarian) Children shouldn’t be allowed in the onsen. Especially late at night. One lady brought her toddler in who kept shouting and running around whilst she bathed, so it wasn’t so relaxing that night.

Bed Space Bath

Minor: Very small garbage can Too few electrical outlets No desk

Fantastic location. Comfortable room. Very good breakfast

Limited choice of evening meal in hotel restaurant

Everything was wonderful

Not enough Reading light near the bed

The location is very close to popular Kyoto shrines and attractions, making it a prime hotel for tourism. Staff is very friendly and professional, and the service is at a five-star level. The breakfast buffet is great, not breaking any records, but nice nonetheless. Luggage forwarding is done with ease, much smoother than some of my other stays in Japan. The public bath is a lifesaver for unwinding after a long day of walking in Kyoto.

Finding negative things about this hotel is like trying to find a needle in a haystack; there's simply very little downsides to staying here. The only complaint I have is the laundry service, it's a little overpriced for what it is.

I truly appreciate the impeccable services and meticulous designs throughout the property … from entry, attendants, concierge, lounge, happy hour, hotel decor, atrium, and room design … so quintessential of what Japan is renowned for. After a long day of exploring all the marvels at Kyoto and UNESCO heritage sites at Gion, the staff’s “welcome” puts a final touch to “home sweet home.” I enjoyed my stay immensely and wish to invite my friends/family to join me at our next visit.

Nothing notable; although, I’d desire a room to accommodate a family of 5 with young children.