Wonderful, very clean hotel, located a short walk from the ferry and many wonderful restaurants! Our double room on the 4th floor had a wall of windows/sliding glass doors to our balcony, with an awesome view of the ocean and boats. Amazingly quiet inside the room even though the hotel is right on the main road. The simple but very clean room was large with lots of storage space for belongings. Bathroom area was beautiful, clean and roomy with nice fluffy towels. Beds were pristine, comfortable and pillows fluffy. AC worked hard and managed to keep the room cool. Liked that we had a mini fridge and coffee maker, also cold/hot water cooler in the lobby plus 2 free bottles of water per day. Bilingual reception staff were all very nice and helpful. Golf cart rental business right beside the hote. Breakfast in the air conditioned rooftop meeting room was very good (not included in our room rate but decently priced and no need to walk a ways to the restaurants serving breakfast). The waitress was very sweet and could speak a little English. Beautiful view of the ocean and downtown through a wall of windows while eating. Also on the rooftop was a small but nice, air conditioned workout room. The charming but small pool area near the lobby looked nice but we did not use it. Nice but small elevator so no climbing stairs was a plus. We arrived earlier than 3:00, prepared to leave our luggage there and go get lunch but our room was ready and they happily let us check in early! Pretty much loved everything at this hotel!

Water pressure in the shower was not good, as is typical for most hotels here on the island. Not enough free plugs, glad we brought a power strip and extension cord for the plug under the night stand table top. Couldn't figure out how to get TV stations on the TV, only subscription channels, but we had a laptop to stream movies. Not a deal breaker for any of these issues, we would definitely stay here again!

Right by the ferry dock, so easy to get to with our luggage. It was about a 5-10 min walk to most of the bars, restaurants, and beaches. The staff was friendly and the facility was a bit dated but super clean. The pool deck never gets direct sunlight but that kept the pool nice and cold for after you’ve been out in the heat all day. I also like that they had a refillable water station so we never had to buy bottled, we just brought our bottles from home.

Accessible from the ferry dock, however that also means it’s on a really busy road with lots of solicitors. Every time you leave someone will be asking you to buy things. Theres also a lot of loud traffic on the street, but with the AC on at night it wasn’t a problem

Adults only. No screaming, crying children in the hallways or pools. Good value in its class. Friendly, helpful staff. Good location close to ferry, restaurants.

Very close to main road. Late night and early morning traffic noise can be a minor issue.

The property was great. Very accommodating. Nice little pool. Beach towels. Late check out. They will take care of your bags if you are leaving the island later. Jonathon and Eva were great as well as all of the staff, very friendly.

Unfortunately the maid service was late for me, at least 2 days. I was on the top floor. The staff was lovely, and gave me the items I required, coffee, towels and so on, but they came between 5-6 and that is when I usually come home from the beach.

Excellent experience. The staff was so efficient and kind, the room was spacious and clean, the hotel has a pool and the location is really convenient. The WIFI IS GREAT, that is something REALLY hard to find, I was able to work remotely without any problem from the room, it doesn't have a desk though.

They don't offer breakfast nor have any restaurant or bar in the building to have one.

A gem right by the ferry terminal! Bahia Chac Chi on Isla Mujeres is a delightful small hotel that stands out for its friendly staff and impeccably clean rooms. My recommendation: Definitely opt for the room with a Bay View. This upgrade is particularly worthwhile here, as the alternative view is not quite as impressive. Although we only spent one night here, in hindsight, we regret not having stayed for our entire Mexico vacation. The location is excellent, and there's a relaxed atmosphere throughout. Many amenities, including restaurants, bars, and the beach, are conveniently within walking distance. A place that is perfect for relaxation and enjoyment.

One notable downside worth mentioning is the extremely firm pillows.

Very helpful staff, especially Jonathon who goes above and beyond. Clean facility and I liked the decor in the room. Walking distance to ferry, restaurants and playa norte. They offered an affordable snorkeling trip. I felt safe and the room had an additional chain lock on the door.

Room was facing the main road and you can hear the street traffic. However, after a while it became background noise. At times there was an odor from the bathroom.

So, I would call this a boutique hotel. Very cute, clean, and modern. It's been 32 years since I've been on the island and I don't remember much. It was only a day trip then. That being said, I did my research and relied on what others said where to stay, etc. Initially, I was going solo, but then my boyfriend ended up being able to make it last minute, so that was good. The location is good. Hotel is in the perfect location if you want to be able to walk to the city center, Ferry Port, and the north beach(Playa Norte). North Beach is a 12 min walk. Easy. The hotel offers breakfast, which was very good. Prices are US prices, but that wasn't a problem. View was amazing out the rooftop restaurant. Nothing fancy but clean, AC, and the server played nice music. Very relaxing! I wish I got her name! They have a small cozy bar that offers 2 for 1 beer from 4 to 5. We did not patronize the bar because we wanted to walk the city center and tour the island. We were able to get beach/pool towels daily. They had a small pool inside a courtyard like area. Very cozy and quaint. We did not have time to use it, and we wanted to sit at the beach. If you want to rent a moped or golf cart, there is a rental place only two doors down from the hotel, and it was easy to rent. They accepted cash only-USD or pesos. It was $125 for a 24hr rental for golf cart. Make sure to bring you driver's license from wherever you live if getting either. We had a balcony on street/ocean side and I loved it. It was a little loud but that didn't bother us. If you're wanting something quieter then look on the north west side or go south. We had an issue with our AC but they fixed it immediately. Water pressure a little low but I didn't expect it to be normal. All in all it was great! I would definitely stay again. I wanted to add more pics to this review but couldn't.

Not sure. I came with no expectations.

Loved that this hotel was so close to ferry port, downtown, Playa Norte and so many restaurants. The entire staff was great but we dealt mostly with Jonathan and he was exceptional. He was personable, professional and really cared that we had a great customer experience.

AC wasn't the best. It was hard to cool the room. The shower's water pressure was on the low side.

The hotel room was spacious and we had a great view of the beautiful bay. The receptionist was extremely helpful, providing us with a map of the island and tips for beaches and sunset location. We only had one night but wish we could have stayed longer. The bed was super comfy and the room had everything we needed. And a great location, very close to Hidalgo street which is full of bars and restaurants. Also just 8 minutes away from Playa Centro and Norte - the latter with crystal-clear water.