Infrastructure and location as well as wild animals

The access to the Platinun beach is a mess. Most people come and go and do think they own the spot they have chosen. They leave their towels on the spot, and come back any time thinking they own the spots. I have been physically and verbally hurt by a couple who pretended that they owned THAT spot. Sad. The Management of the hotel must explain travelers and residents that those sports are free access to platinum members and no spot can be pre/booked!!!

From early checking to check out, everything was great. I ended up getting a upgrade to the platinum suite for no extra cost, which was a very sweet deal considering I had to change hotels on my trip. The buffet food was great, lots of different varieties to choose from. The bars provided real alcoholic beverages. Every staff member was courteous and helpful. The hotel facilities are great, just sitting around doing nothing is still doing something. I will be back.

The hotel is quite large as it really is two hotels in one. Getting from the main lobby to your room is quite a long walk and waiting on the golf carts can take up to 30 minutes.

the entrance is just like in a dream, this beautiful alley surrounded by plants, statues and wild life. great hotel, beach is like in a movie, pools are awesome, A la carte restaurant excellent, nights shows extremely good and professional. the outdoor is very clean and very well maintained.

the rooms need updated BADLY, the TV's are like 20 years old ( we don't watch TV on vacation but for the one who does be aware!), the fridge didn't work ( we didn't bother telling the front desk), The AC wouldn't shut off. The furniture are very old ,dirty and damaged by the time. The 2 buffets at the main budlings looks terrible like a "canteen", the food was pretty good in the buffets but really the rooms and furniture were horrible, ashamed for such a beautiful hotel. the kids room is not good at all, and you cant access it whenever you like, you have to be there in certain hours.

A great hotel overall.

Main thing we disliked significantly was that by the time we checked in, all restaurants were fully booked for the 4 nights we stayed! We had to eat at the buffets all the time.

The resort was absolutely beautiful, so many pools to choose to swim in and the shows/activities were super fun! The room was a great size with a lot of space ans housekeeping came at the same time everyday so we knew when to make sure to be out of the room. The employees were very friendly and helpful at all times.

The wifi and internet connection was awful. I made sure to get the international package on my phone before I left, and the connection was still annoying to deal with. The buffet food was not to our liking. We ended up eating a lot of fried food because the variety of things was just not great. A lot of food tasted watered down and some of the juices, specifically the orange and pineapple juice, had a weird taste.

Lots of great stuff at this resort, we found the food always very good (unless you went to the buffet a little too late), the drinks tasty, the beach beautiful, and while beach chairs ran out quickly, there was always pool chairs. The staff were nice and we enjoyed hanging out in the sports bar at night or sitting in the courtyard. It's a huge resort but honestly I enjoyed walking, it helps break up the day and it never felt super overcrowded. I'm a vegetarian and I always had enough to eat, but it would be nice if the hamburger station had a veggie burger. The room was good, air-con worked well and it was always clean when we got back. Overall not a lot of complaints, just one, those dang coatis!

The coatis!!! On day one you're like "aww, they're cute", day two you're like "okay please leave me alone" and by day 3 you're like "Eff off!!!!". They broke into our room twice, even though we had the doors closed and we were on the 3rd floor. You couldn't set your drink down for a second or it would come to steal it. You couldn't pack a banana in your backpack for the beach or they would drag your entire bag into the forest, we saw it happen. There were times when I couldn't relax because they were hopping onto my lounger trying to get stuff. I honestly don't know if I'd return to this resort because they just suck. I really wouldn't get a swim up room because you can't even use it since if the door is unlocked the coatis can get in, it defeats the purpose.

The grounds / landscaping was gorgeous. I also liked the main square and the bungalows over the pools near the entrance. The bungalows were a great place to have coffee in the morning or cocktails in the evening. I also really liked the swimming pools - the water temperature was perfect. Everyone was super nice and friendly and there were plenty of activities that you could take advantage of. Our room / bathroom was spacious and clean. The view of the ocean from the beach was gorgeous.

The only thing I wouldn't rate as 10/10 is the food. It was good and perfectly adequate, but I didn't think it was exceptional. Though do understand how hard it is to feed so many people all day every day. The food at the Chill Out restaurant was quite good, but was not included in the all-inclusive package.

Loved the resort! The food was really tasty and had a good variety of dishes, I stayed for 5 nights and booked 4 nights for the speciality restaurants, I booked on the app and managed to get exactly what I wanted, if you book in advance it’s quite easy. The staff are really friendly and hardworking, the resort is huge and takes a lot of hard work to keep it up to standard . The entertainment was great as well, always things going on for all ages! I loved the wildlife at the resort, the monkeys, the coatis and the deers, just having the animals roaming naturally around is amazing! I would definitely go back

The pillows are very high, would be nice to have the option of lower pillows

Food at the restaurants was very good. The food variety was also very good. Pretty big beach with enough beach chairs. There are tour firm booths on the hotel territory that can help arrange fun activities outside the hotel.

The rooms felt a bit dated. Coati might bother you, if you spend a lot of time in the swimming pool. The buffet food quality can be a bit lackluster.

the amount of activities, the staff was excellent, the accommodations were comfortable and very clean. Towels were always fresh. Refreshments for the guests were abundant.

Some facilities were in a little ran down. Some of the excursions were unnecessary, like the jewelry store excursion. Also, the long wait times for trams. Folks with health issues or leg problems have a hard time getting around.