Beautiful property, loved how there was space and not over crowded. Taco bar was excellent. Beach was beautiful! Gorgeous property. Loved the ability to walk on the path through other properties.

Limited food options. Only 1 lunch option open - buffet or dinner only one restaurant open. Disappointed as the point is to try multiple places. We wanted options at our resort rather than having to go to the family resorts. Night entertainment started too late. Recommend at least a 9pm start time. Recommend more craft cocktail drinks as a 5 star resort. Menus with pictures included for the craft drinks. No bar at the beach or service at the beach.

The resort is beautiful, huge, and well kept. Rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors. Food was very good at all restaurants and buffet. Lots to do when considering you have access to all the amenities offered through the 5 other Barcelo resorts. Beach was big and well groomed. Not much to complain about.

Upgrading to Premium level services really isn't worth it. The premium lobby lounge looks nice like everything else, but there's nothing really happening in there. Other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc.) that far exceed what is offered here.

Everything was great! Food is awesome, all the hotel is clean, will come back again!

As a Mexican guest I believe the staff preferred to attend Americans, I think you should speak to your people and make them realize that’s racism, when they notice you are leaving also a good tip they completely change and begin to be more helpful.

The pools, the size of the room, the buffet and cleanliness of the rooms, bar service and entertainment. Excellent facility and recommend this resort!

Wifi was 3G which was too slow especially in the evenings, could not swim at the beach because of the seaweed in the water. We understand that it is a serious problem this year during the rainy season (Apr to Oct).

The hotel was excellent. Very relaxed and peaceful. Extremely clean. The food and drinks were great. I love the Miramar buffet area with many choices of meat, seafood, pasta, vegan, desserts, etc. The Sapporo Restaurant is one of my favorites. Employees are very attentive to cater to you. I had so much fun at the music and pool bar so did the beach.

The walking to the room was endless- so far away, but it was worth it due to the Oceanview. I couldn't have dinner at the Brazilian restaurant. It was all booked already for the whole week when I check in. I was disappointed on that.

The property is built for a large number of people, as it also hosts conferences. There is a lot of space everywhere and it never feels crowded. In one week you can barely try everything in a giant buffet. As if that wasn't great, you can easily book a dinner in four restaurants (more in adjacent properties), which are also excellent. Good quality drinks are available everywhere, including two pool bars. Live performances are offered daily.

If you like to swim in the ocean, the waves are lower than elsewhere. But this may not be the best place due to shallow water, some rocks and seaweed.

The ambiance

The entertainment….There could be more variety and more genres of music could have been incorporated…..Entertainment was definitely too low key….I also found the nightly entertainment boring…..More could have been done for an adult only resort.

The property was beautiful and clean. The super sized king bed and pillows were AMAZING! The beach was pristine and kept up daily.

I didn’t like the fact that you have to pay for room service if you aren’t “premium” level.

The hotel is beautiful and the pools and beach are amazing and well maintained

Beware of extra charges. Their prices are in USD but wouldn’t let us pay in USD with a Mexican Amex card, they used their own conversion rate to MXN, which ended up being more expensive than if we’d paid in USD.

The gorgeous pool, lack of children, SUPER friendly staff. Buffet choices were also great- vegetarian fare was easy to come by. Outdoor lounge area attached to our room was lovely. Weather was perfect. Hydrospa was very enjoyable. Falconer on beach to ward off smaller birds.

Humid- ants in room that got into our luggage and were present the entire stay. Shower slow to drain with really poor ventilation overall. Lack of shuttle to get out to other portions of town- we were effectively "stuck" at the resort. Hired private driver for the day for $300 to take us to Tulum.