Loved the pool deck. Easy access to the beach was also a plus. The staff were very helpful and for us who have limited ability with the Spanish language it was so nice to find there were staff we could converse with and be understood. The maintenance staff were readily available and were able to resolve issues immediately.

It would have been more comfortable to have a chair in the room in addition to the settee. In the fact that we were there over Carnaval, it would have been wonderful to have been able to enjoy the fireworks from the pool deck. As a financial endeavour you could make it an event with cocktails and appetizers.

It was the day before the eclipse. Mazatlan was flooded with visitors. The ones that had planned this special trip to see the total eclipse in advance and the short notice travelers, like us, that decided to pay triple but not miss the planetary event. The booking system for hotels and rentals was collapsing. The apartment that we had booked a couple of weeks ago was cancelled with a message (not officially on the app) and we found out just before arriving at night into the city. We sat at a coffee shop and frantically looked for any room available for the night. I wasn't so worried because we had the rental car, at least we were not going to sleep on the beach! But my husband cannot survive a night in the car due to a bad back. He was really concerned. When we found a room in this hotel, we thought we had lucked out. But when we arrived we learned that the booking system has been mistakenly offering rooms that were not available. More than ten people arrived here and there to find out they didn't have a room. A bug in the system. In our case it was late at night and when we arrived, the manager saw our situation and he really went out of his way to give us a solution. He let us stayed in one of the very nice couches in the lounge with the possibility of getting a room if there was a no-show. The cut off time for this is 1am. So we temporarily laid down in a comfy corner and luckily enough, the receptionist woke up us at 1:05 am with the good news that a room was available. I cannot thank enough Alberto, the manager and the staff. Real hospitality people. Needless to say if you browse the pictures, the hotel is super nice, the pool on the terrace amazing and made a great spot to watch the eclipse and the location is the best you can get in Mazatlan. Their excellent breakfast is the cherry on top. Don't miss this place.

Our favourite place during our Mexico trip! We arrived at the hotel and were told that our reservation through Booking.com had not made it onto their system despite us having a confirmation email and the booking showing in the app. Jose was a star, ensuring we had a room. It was perfect. A great size, clean, sea view. I had the best nights sleep and a hot powerful shower. The breakfast buffet was also delightful. It had every option you could possibly wish for with a chefs station where you could request, eggs, omelettes etc. The team really could not do enough to help us. I’d 100% recommend and wish we were staying here for the remainder of our trip.

That booking.com had not passed on our reservation to the hotel. This created stress that we did not need.

The front desk staff was amazing. Rooms were very clean but no fridge. Security people were very good and helped in parking my trailer.

The restaurant staff were very rude. The hostess waved their arms and said they don't understand English. Then we asked if they could put the world series on the tv. They said no. We went to the front desk and they took care of it immediately. Then we sat down and were the only table occupied. And were ignored by the waiter for 15 minutes. We finally just left.

I loved the staff, amenities and location. The hotel has a nice rooftop gym and pool. It's also located in a Plaza that has everything from markets, restaurants, nail salons and more.

Unfortunately, there wasn't a microwave or refrigerator. It's ok for a night, but pretty inconvenient if you're staying for multiple days. However, they do have a coffee maker.

We were on the 9th floor. At night the sound of the pool waterfall kept us from having a good sleep. It would be nice to have another chair to sit on in the room, as there is only one place to sit and as a couple one of us always had to lay/sit on the bed if spending any time in the room.

Excellent location in north Mazatlan. The staff were very attentive, taking care of mechanical issues immediately. The room was quiet, very clean, waterfall shower, beautiful view, pretty yet minimal decor. It’s in a shopping mall with a cafe downstairs, grocery store, and icecream. Yummy breakfast buffet in the hotel.

It’s a new hotel, and yet one of the light switches blew a fuse. Also the safe didn’t work (they did replace it for us).

Everything was great! The beds are very comfy, the rooftop has great views of the city. And the service is awesome... Alberto was super helpful and very attentive to all of our needs and questions we had. I would highly recommend staying here! P.S. the breakfast buffet is really tasty and top quality!

Everything was good!

In the pool warm water will be better. Thank you

Only they not flexible on changing the Breakfast day that you offer to my son.

The Staff at the Restaurant were great!

The toilet was squeezed into a small room, and I am a small person and had trouble to get in.. close the door and again to open the door... not enough room.