The staff so good all them no complaints out there way always taxis at night can be a wait a problem. I stayed at seda block it park was as good i stayed holiday in yours a far better hotel but be honest I had lot inhohsd meals tvefe with a guest sorry but you inform ears are third need better but rest of tbe hotel was grst

Taxis could be better at times not great. The information food not great really for tge standard of hotel like breakfast so good other good was great but in room pool same is okay not stand out holiday inn indoor so better but your hotel beats it every other way

Loved the allergen information at the buffet. Travelling with a child with allergies in the Philippines is already stressful as it is and having the information there without having to ask for it really helped.

The booking team was quite difficult to work with. I requested a microwave or to be able to use a microwave to sterilise our baby's bottles. After so many phone calls and messages to the booking staff we were firmly told no and started looking for other accommodation options. We got offered an upgraded toom for another $500 extra before we got told they actually have a steriliser available for us to use free of charge. If we got told this at the beginning, a lot of stress and frustration could have been avoided.

Great stay. The room was great. Staff was amazing! Everyone was just amazing. The front desk staff was naturally conversational, making for a great start to our stay at the hotel. Highly recommended for everyone who wants to visit Cebu.

Food catered more to international guests than local guests or did I just not see that much of Filipino breakfast selection? It was back in January and before Sinulog Festival so I guess there were more international tourists than local. I hope that in the future, as more local guests visit, they will offer a wider selection of Filipino dishes for breakfast, lunch, and dinner.

Really classy accommodation for reasonable price, staff are very professional, rooftop pool with excellent views. But the best part for me is the breakfasts. So much choice it is incredible, including my favourite as an Englishman - bread and butter pudding. Well placed near Parkmall which has lots of good restaurants. Room really comfortable and comes with massive bed and shower temperature and pressure so good we didn't actually ever use full power.

The only small thing that becomes a burden is everytime you enter the hotel you have to put your bags through a scanner. I understand that is for our safety though. Also poolside/hotel food/drinks prices are a bit silly expensive, as is the case with all hotels of this class.

This hotel is a very comfortable place. You have the pool area, gym and business center in case you want to work/study. It’s easy to get to the airport and Mactan especially Shangri-La with nice beaches. The room is big, clean and I slept well. Internet works well.

The menu in the pool bar and sky bar can be improved with more non alcoholic options, sandwiches etc. It’s expensive to eat in the hotel. The pool are is small considering the fact 600 ppl stay in the hotel. A grab trip to Ayala mall business park and IT park is around 300 pesos for a single trip. So if you are in the malls everyday that will cost you some money.

Superb location - 20 min to airport. 15 min to seaport for island hopping. Staff are very friendly.

Rooms are a bit dated. Included Breakfast buffet, but food selection was average

Bai hotel is my favorite place to stay every my vacation in Philippines visiting my family. The place was seems safe and convenient for the shopping mall. The staffs are polite and very accommodating and with smiles. The rooms are good and bed are comfy. Foods is the best too I love buffet there are different varieties that we can choose my favorite dishes. And one more i forgot to say is very close from the Airport 20min drive from airport to Bai hotel. Thank you and see you next time. Ruby

No complain

Our stay in Bai hotel marked the end of our trip to Cebu .. And this hotel is exceptional per se. The front desk ,the staff .. they welcomed us with a smile .After check out , A staff helped us in arranging airport transfer ( Sir fred(?) and Jason) as we were desperate on hailing 2 taxis( we were a group of 7) . They were alert in whatever assistance they could provide. We were more than grateful. The rooms were well decorated and very clean , cozy and comfortable. The breakfast buffet offered lot to choose from . And the pool ! ... located at the 21st floor with pretty relax and chill areas and with the nicest view of Cebu! Too bad we didnt explore further coz we are too tired already . Next time maybe; Can't wait to go back!

There was an incident in the buffet area where there was a half naked man who has urinated in a corner of the breakfast area. I dont take it against the hotel but they could have blocked him from entering the crowded room and prevent such disgusting sight.

A luxurious blessing in disguise: I mistakenly took an old convention center to be the venue of a natcon, and booked a good hotel nearest it. Short story- venue was in a diff location, further inside the city center. Turned out that “mistake” will give us a luxurious respite, we didn’t think we needed. From the beddings 🥰, room😍 and amenities, buffet breakfast 😋 — all ⭐️⭐️⭐️⭐️⭐️ They were very patient to assist in my internet connection needS too! Their Executive Lounge was just perfectly conducive for meetings not only inperson but online! bai Hotel Cebu went above and beyond! Salamat kaayo! Highly recommended! ❤️

None, everything was superb!!

Luxurious hotel (as per local standard). Definitely the best I have stayed at in Philippines. Clean, super nice staff, th pools at 21 floor are great, the breakfast is just mind-blowing - have not seen such a buffet ever. Short walk to the mall. 20 min. to Cebu airport.

It is not a nice neighbourhood as such - very industrial. If you are planning to be walking around - you may be disappointed. Just take a taxi/grab if you want to get anywhere. The only exceptnio is the mall which is a 10 min. walk.