Let me clarify some of other people's comments so you get a better idea of this place; - food: great, as a vegan/vegetarian there are lots of options, the bad thing is that it's a bit repetitive every day - snacks: snacks are available but it's just pizza (not that delicious) some fries and you can make your own hamburgers, that's it, this is what I least liked. - bar: people seem to complain about the watered down drinks, but it was fine with me. Great service and delicious cocktails! - room: I stayed on the 2nd floor and had no issues with hot water (some people who stayed on the 3rd floor did have issues though). The room has a nice balcony, is very spacious and the AC did work perfectly. - location: superb! In front of the hotel there's even a supermarket if you need anything, safe area. - staff: amazing and helpful! - beach: amazing, clean, just a few vendors but they're lovely and not pushy at all. Be careful if you swim in the ocean as the waves are pretty dangerous!

Everything was perfect, just would've been nice to have more variety in food. Out of the five days I stayed here, 2 days the food was exceptional, the other days it was, alright.. There should be more variety in snacks definitely, at least different styles of pizza.

The staff was exceptional, they were very courteous and professional, and the food was amazing! The fact that the ocean and pool are almost adjacent is ideal. I had a wonderful time, and I am planning my next vacation now at your fabulous resort!

The fact that I only stayed four days with Viva while I had stayed 7 days at Kite Beach, which I enjoyed, but it was night and day in comparison to Viva, so now I know what professionalism stands for and what luxury and excellence mean in regards to doing it right and getting it right.

The location was lovely. The grounds were clean and spacious. The proximity to the beach was fab. Staff were friendly and helpful. The rooms were of a good size. Contra to reviews that I had read prior to going that gave the food bad reviews, we were very pleasantly surprised that the food was very nice in general. Yes when u have a buffet set up there will be some food standing and if at a hotel for over a week can become very “ samey” , and somethings were. Little strange, however we found that the food was very good with a large selection, I am a fussy eater and could always find plenty to eat. Also the restaurants u can book in advance were very good and enjoyed them. Would have no problem with staying here again. X

Some things in the room could do with freshening up, but not a great problem. The main thing is that it is clean and it was x

You should vary more the menu for all the food.

I have visited many resorts and I can say that Viva Tangerine has been my best culinary experience, in terms of variety, quality, service and hygiene. The rooms that were initially assigned to us were a disaster, they are neglected, they had no water, the beds were weak and more. The manager Kelvin was very kind and offered us two other rooms with ocean views and offered us a reservation at one of the a la carte restaurants. all the staff are very helpful and fun. My daughters had fun playing Dominoes, Uno and other board games available.

The garden view rooms. They are run down, outdated; feel like a motel room.

the staff in charge of entertainment was amazing, and the overall staff was super friendly, really felt homey. the food and drinks are fair. but the highlight is definitely the entertainment staff!

The beach was almost everyday closed, police would not allow people to go in the water, hence all the water sport features of the hotel were not useable. They offer kayaks, windsurd, stand up paddle, etc, but you can’t even get in the water unless you get a private kitesurf instructor.

The hotel seems to be close to the main street and I thought it would be noisy; I did not expect the quiet peaceful stay we had; the food was amazing, and the STAFF omg - sooo FRIENDLY...so far the nicer in all the hotels we been to in DR. I'm a native from Puerto Plata and have been to many hotels in Puerto Plata and Punta Cana but I have to say that the staff here were the best by far. oh and let me not forget the "quiet party" and the amazing performance by the entertainers, great activities by the pool as well as the Michael Jackson show!

The one thing I didnt like was the team who were selling the timeshares. It felt a little be too much to be by the pool around the clock and right outside the restaurant with the buffet constantly asking to do a meet with them; I also did not like the vendors by the beach were allowed to go right into the place where we were resting. My teenagers daughters avoided the beach because of the excessive requests from vendors trying to sell; this is NOT okay.

The staff were great. My room was clean and had a front view to the beach.

It was hard to get food with dietary restrictions. I paid extra for the ocean view room but didn’t realize that meant I’d never be able to sleep. The theatre was on my floor. I was above the restaurant and right in front of me was constant entertainment outside. There should be a disclaimer when booking those rooms.

We had a great time. The room was comfortable and clean. The staff was nice. The location is amazing. The food was not good.

Enjoyed the flexibility for the kids to roam around and enjoy the location including the availability of food. The boys are 15 and love to eat randomly.

I was disappointed the resort tried to change the price of the booking price I secured on two separate occasions. I have yet to see the final bill/charges.