kind and nice staff, available to satisfy any request I greatly appreciated the initiative 'no clean the room and money goes to the initiative for pediatric cardio surgery' nice position, the centre reachable by foot in 5min, train station by foot in 10min

red is the predominant color in the room, I would have preferred a more relaxing colour (blue, green)

EVERYTHING! It was outstanding. After a week of staying in tiny, disappointing hotel rooms in Normandy, at around the same price, we felt so spoilt when we arrived at The Mercure and got to our room, No 507, A Prestige Suite. It was amazing and our 14 year old loved it too. So much space, the most we’d had all week. Gorgeous, stylish decor, luxury touches, from the Nespresso machine to the bathrobes and the giant TV. Comfy beds too. Lovely, friendly reception staff and a fab atmosphere downstairs in the foyer/bar. Just wish we could have stayed for a second night. We’ll be back for sure!

Nothing. It was perfection! 🙌

it was easy to find, however parking initially was tricky we were greeted by friendly, hospitable and professional staff communication was easy as staff spoke English our room was big and beautifully decorated, with a spacious lounge area and water side views the bed was super comfortable and free refreshments were provided in the mini bar the products in the bathroom were very luxurious and smelled gorgeous the restaurant service was excellent and the food was fresh and delicious we really enjoyed our stay thanks very much

the bathroom needs more hanging facilities the shower could be improved the only English speaking channel was the news the parking is a bit pricey the toll roads cost do add up and was costly but still rated 10/10 because the overall experience was fantastic

It is a perfect hotel for staying, very helpful reception, very clean and comfortable room.

from street side it was too much noise, I cannot sleep with open window

The staff were superb. Due to the weather conditions, my grandson & I were late arriving, so we had no time for exploring. The kitchen was open until 22.00, which we just made. Service excellent. Also, coffee, tea & snacks were available throughout the day.

We did not have breakfast

The restaurant was not as roomy as we would like. It was not bad!!! It was only a little less roomy.

I liked the location. The ease of check-in and check out. The wetroom is wonderful. Toileteries excellent quality.

I guess by mistake the Airconditioner was on and the room was freezing ( it was zero outside )

Room size was good. Clean room, friendly staff. The hotel is super welcoming for dogs and they even get a free treat on arrival.

The cost/price for having your dog with you is not indicated at the time of booking and was not communicated to us at check in either. We discovered this charge only on check out. It would be better to know all the charges up front to avoid any surprises

Staff was very friendly and helpful. Good breakfast and good location.

The toilet didn’t flush from time to time.

Lovely hôtel with excellent restaurant

Parking is hard to find then the hôtel is hard to find from the parking!