Loved the one bedroom suite even though the rooms were small it was nice to have a separate room for our son. Very comfy beds and spotless bathroom! Staff were so lovely and helpful! Building is beautiful too. Location is fabulous just next to the champs Elysees but as the Olympics were on, a little harder to get over the other side of the bridge to the Eiffel Tower.

Rooms were so small it was difficult to open our suitcases up so had to be strategic about the logistics. Shower water pressure is not good, very weak - I had to wash my hair under the tap.

Beautiful apartment in the heart of Paris, has a patio

Staff should consider using elevator more rational. Guests had to wait for the elevator for so long. I had to come up and down several times to find it and discussion with the cleaning staff about holding it was quite not polite towards guests. Also this time it was a trick with booking. I'm sure I chose a different hotel, but somehow my confirmation came with this option. Since price was almost the same and it was not refuduble (I booked last moment) we agreed to stay in this option. However area was quite different from my choice. Really small reception zone downstairs.

The hotel is a street off the main Champs Elysees and near the Arc de Triomphe end. This meant that we were really central with most things only a short distance away. The metro was easily accessible as well when we wanted to go further afield. A very nice, comfortable hotel and worked very well for us as a family of 4. When next in Paris, we will be more than happy to stay here again. We ended up staying an extra night as well owing to a cancelled flight and the thought to change hotels did not even occur to us. Thank you!

Mixed feelings about this hotel. They have us an earlier check in at 1pm instead of 3 which was really appreciated. Location is right off the champs elysees, Executive suite size was ok for the 4 of us. Clean, good amenities replenished daily, good bed linens/pillows, great sized bathroom. Staff is courteous and helpful. Bakery and monoprix 4 min walk.

Wifi doesn’t work at all. We asked many times but nothing changed, bathroom sink didn’t drain. Almost no light in bathroom. Room is also dark at night with very dimmed light. Lobby is non existent and area needs a fresh paint to remove the existing green/blue color.

Great location and easy access to the metro. We traveled with our parents, who are in their late 60's, along with our 5 and 8yo daughters, and everyone was easily able to walk back and forth to the metro with no issue. Our 2 bedroom apartment was immaculately cleaned and was the perfect size for the 6 of us. We had comfortable beds and pillows, and the shower pressure felt perfect after a long day of walking around Paris. Around the corner there is a restaurant called the "Bistrot Bassano", which had delicious Greek cuisine. We experienced professional, friendly service from the hotel staff and would highly recommend Suites & Hôtel Helzear Champs-Elysées!

We loved the location.... short walk down to the river and Eiffel Tower and supermarkets nearby. The staff were so friendly and welcoming...always checking if we were happy....The room was small though perfect for a family of four. The beds were lovely and comfortable.

Only minor thing...there wasnt a dishbrush /cloth to wash dishes...we would have been happy to wash these rather than leave these for the cleaners. A slightly bigger rubbish bin.

Four-star hotel with seven-star services from Farid. The hotel has an excellent location and decent room sizes for central Paris. We enjoyed two nights of a traditional Parisian stay at this elegant hotel with excellent care and attention to detail. Friendly and dedicated staff who work as if they are the owners of the hotel. I read some negative reviews about the hotel and was surprised by how opposite our experience was. Two examples, a review mentioned that the elevator could only fit one person however we found it fit 4 adults. Another said that the AC was poor, we found the AC set at 18C and had to adjust it as we were freezing. Thank you to everyone at Helzear.

Nothing

Extremely comfortable bed and sofa bed, good blackout curtains, brilliant central location for tourism, clean, very quiet with no traffic noise.

Shower pressure was poor, fan in bathroom did little or nothing to clear steam, WiFi kept dropping out so was inconvenient to use. No seal on shower screen so floor got wet. Kitchen wasn't really equipped for making a meal for three people.

Very clean and warm. There was a small kitchenette and complimentary coffee and tea. Excellent location.

I must admit I expected more for the money I was paying. I have stayed in other hotels in the vicinity that are much cheaper and apart from the kitchenette, this hotel does not have any added value when compared to them.

The room that we were given was extremely good for the value. The size of the room was much bigger than anticipated, given that we had chosen the cheapest one. We also had a surprise balcony with a little table outdoors that we were not expecting and it totally blew us away. 10/10 recommend and will go again.

We were in 5th floor New York room (I think) and our key kept not working on the door right outside of our immediate room door. We had to ask the concierge to let us into that door every night with the master key. Please check that the locks on your rooms are functional please.