super nice staff at reception and house keeping. They are in general very helpful at reception, they guide you well and try to give you with what you ask for as much as they can. Great room, big and clean.

Staff at the restaurant mostly dont know English and they miss understand quite often. I asked for a Georgian beer and they just had one type that was not on the menu, I asked for the price and waiter said max 10 Lari, I ordered so many of it and at the end I had to pay 15 Lari for each Beer!! I ordered Limonite and I got one drink with some sort of herb no lemon in it. And returned it however, I had to pay for it anyway!!! And the picture of food on their menu is so different from the reality!

Great hotel with great views. Restaurant very good.

One odd thing, both time I stayed, when I checked out both times they asked me to wait whilst they checked the room. Maybe this is a Georgian thing

Nice hotel for a fairly good price

We stayed there for 2 times this week and in both rooms there were problems to find a decent temperature of air and water. For air the air conditioning remotes are locked, and with water its super easy to get burnt. Especially I would like to point out the incopetence of restaurant staff, which were rude and lacks any kind of skill to work in hospitality business. Reception girl was very nice though!

It seems to be like a new hotel and is already very well structured. The staff was very professional, not to mention how Nani helped us with the refund and took care of our early departure situation. Everything was very well organized overall. The location was very close to the beach, a shopping mall and to the city center too.

The view from the panoramic windows was towards a construction zone, however, we cannot really blame the hotel, as the entire city is in a never-ending construction phase.

Hotel location is excellent, especially if you are going to watch football or rugby in Batumi stadium. Rooms with see view are large and bright, with perfect view on newly renovated heroes square. Underground parking is also very convenient.

TV set is too small and mounted very uncomfortable manner.

I gave 10/10 review because the hotel is really trying very hard to be great, but unfortunately some staff are ruining all other staff work, i dont know her name but she checked us in she is very young ?teen working in the morning time, she was very rude, zero welcoming, i was talking to her and she suddenly picked up her phone to pick up a call???? and the way she talks to us as if like we did something very bad to her personally ? extremely disrespectful and has zero manners in terms of tourism and how to deal with such situations, please change her before lots of other people give 1/10 review because of her.

as mentioned above.

need more English TV channels

no mini bar and bathroom addons

Plenty of choice in breakfast, excellent view from room, great price performance.

Bad soundproof for rooms - both nights our neighbours from rooms next to us, had a party and we felt like we were at the party. Thank god it was until 11pm (we were with a 2 years old baby). Good coffee at breakfast only for extra money.

Very good location

They don't have antisleepary rubber in the bathroom. It is not safety to take a shower.

It's a perfect hotel for many reasons. First of all, the location is quite good, almost in the center of everything. Old town is 15 min walk away and there are very nice pubs/restaurants near by. There is even a big shopping mall very close to the hotel. Staff is very kind, they speak English fluently and almost all of the know Turkish too. We enjoyed our stay very much and would like to stay again.

Nothing.