In general the hotel was excellent, the rooms were beautiful, large and the staff were very accommodating. We were a large family who had booked about 7/8 rooms in total for a family wedding nearby and this hotel was in the perfect location. The bar staff were friendly whenever we wanted to pop down for a quick drink and the reception staff were always on hand to help. It took a little while to arrange small things like breakfast but in the grand scheme of things we enjoyed our stay, and would definitely stay again.

We ordered breakfast to our room one morning, and were told that it was too much to bring upstairs. That morning was the only morning we ordered breakfast, and needed it as we were all ready for a family wedding. There was no time to go down to eat and this was one of the services provided by any hotel we've ever stayed out so this comment was concerning to me. The lift was broken which we understand isn't anyone's fault but for the elderly this could have been problematic.

Stayed before and would stay again. Excellent for my needs and a short walk from shops and restaurants, very convenient. Also very good breakfast and good parking space availability are huge plus.

Small confusion at check-in, Booking.com stated I could checking until 23h but on Sundays its only until 21h. I arrived later than I planned, around 21h45, and reception was closed and none of the phone numbers (in booking.com, in the sign at the door or in the warning notice in the reception for emergency calls) was picked up when I called. Luckily the staff of the restaurant was still there and very helpful and called some number and was guided to a safety box in the front door which, through pin code, could be opened and my key card was inside. Apart from this everything worked perfectly well but was a stress on arrival that I did not need. 1 point deducted from the overall review due to nobody answering my calls to guide me to the safety box where my key was located.

Location was my primary concern for this business trip. Hotel is ideally located for what I need. Available parking facilities are also excellent. Free water bottle in room on arrival which surprisingly is not always the case in other hotels. Overall an excellent experience.

Nothing I can think of.

Very clean, comfortable, and quiet. Large room, no noise from surrounding suites. Large bathroom with strong shower. Very friendly and helpful staff. Dog bed and bowls provided, ready in the room when we arrived. Nice, quiet area with planty of shops and footpaths. Highly recommended!

Nothing

The room was very spacious. And the staff had arranged a bed, and food bowls for our dog which really pleased us! Parking was easily available on the street and the underground station was also quite close.

Breakfast was a bit pricey but it was very good.

The location was very good for my purposes. There is a brilliant restaurant in the same building.

The hair dryer wasn't working.

This property is located in a great place for transport links into Hamburg. It is very clean and the staff are very friendly. I would highly recommend this hotel.

Nothing

The atmosphere was relaxed and the staff were friendly and the rooms were a very good size and nice new bathroom.

The carpet is rather ugly! But I guess that’s a matter of opinion.

Excellent internal space, care for the well-being of guests, good and useful products. Beautiful spot. Attentive and friendly staff.

The sofa bed was not comfortable.

Exceptional experience ! Claudia provided the warmest welcome. The hotel and our room were so charming and so cocooning. Everything was exceptionally cleaned and cared for. Dinner at the Villaggio was delicious - the carparchio, the tagliatelle with truffle (!) and our very attentive server shared delightful stories of the joys of Hamburg. Descrito

Only one thing - not being able to extend our stay. We will not make that same mistake next time … in just a few months