Excellent location; great restaurant, including breakfast, appreciate dog friendly policy.

In less than 24 hrs of my stay I was asked 3 (!) times to fill in my address-?? - last time during the checkout (when the car was loaded and my daughter and dogs were in waiting) even though all my details, including credit card’s had been noted the day before at check in. Also, didn’t like the poor accessibility and a bit dusty corridors of the building where our room was located. Next time I’ll ask for a room in the main building, like during my previous stay

1. We booked two rooms. One of the rooms was forgotten in the booking process, but they gave us what was available, which was a huge suite with an amazing window and private entrance. 2. I left my wallet in the safe, and they found it, I came back to get it and they gave us the wallet in a sealed bag, you can tell their handling of items is very secure. 3. Breakfast was huge and they make the finest and thinnest omelettes that I didn't know were possible. 4. Shuttle bus right in front of hotel, so unbelievably convenient. 5. Family loved it and kept saying this was the best place out of our entire Germany roadtrip.

nothing, it was perfect

The facilities were quite good, and my wife was very impressed with the sauna and wellness area. The were courteous and helpful, and made efforts to accommodate our requests. Breakfast was very good, and we appreciated the variety, and the attention of the servers to keeping things restocked, even in busy periods.

The fitness area was disappointing, particularly in comparison to the rest of the wellness area. We were also surprised about the "energy surcharge" that was added on top of the booking price. It was waived by the front desk staff when we complained, but it shouldn't have been there in the first place. If you need to raise room rates, raise them, and don't hide extra charges.

Perfect to combine the cultural and historical tour of Kassel with a bit of a spa. The spa is quite great, especially the panoramic sauna. My masseuse made me fall asleep, predictably.

Quite understandable, but you need to book your treatments well in advance. Parking is paid - again, understood. The price is lower than for outsiders though.

Very helpful and professional personnel. Everything was in order, despite the many customers. The restaurant food was delicious, the cook has good understanding of nuanced tastes (though should go easier on the salt). Clean, comfortable room and clean hotel generally. Close to Wilhelmshöhe and grounds.

The desk filled too much space for the room size - if one sits at desk, the other has to climb over the bed to get to the other side. Perhaps a smaller, narrower, or possibly corner desk/ better use of furnishings in relationship to room size?

The location is great, near Hercules Kassel. When you walk out from the hotel, you will have a wonderful walking area. Opposite Schloss Kassel. Before Chek in time, I wrote a few emails about questions and stay. Reception answered quickly. Staff are friendly and helpful.

Location. Pool and garden.

No air conditioning in our room. Didn't like the extra charge for "inflation and energy costs". Only hotel I've stayed in that charges this. Why not incorporate it in the room charge and you'd know where you were?

Great staff members! We forgot our mobile phone in the room and we did not notice until we arrived home, we called front office, they told us they already found it and try to send it to us. We got it after one day from DHL, and well packed. Many thanks to helping us. The locations, facilities, restaurant and biergarten are all great, it was very comfortable to stay.

The location was really nice. Staff was helpful. We got a complimentary upgrade to a room with a balcony which had a super view of the city.

Our room smelled like curry and we couldn't get rid of the smell even though we opened the door/window.

great view of palace and Bergpark Wilhelmhohe, really good breakfast and its service staffs, comfy room

car park access only from front door so if park behind the hotel will need a bit long walk.