Upon arrival we were told that the room wasn't ready yet and it was going to take another two hours after which we were offered a discount as well as free drinks and breakfast the following morning. Once we got back from our stroll in the center, the room still wasn't ready after which we were offered more free drinks and they were very apologetic and accommodating. The room itself is very spacious and clean, the bed is extremely comfortable and the rain shower is just amazing. All in all they were the absolute nicest offering us free drinks, breakfast, parking and a discount only because the room took a few extra hours to prepare. Thank you for everything!

Nothing.

The cleanliness of the rooms were superb throughout the whole stay, nothing was missed. The staff are super kind and have your best interest in mind. The rooms are stunning and the photos do not do it justice, the location is well situated at an 18 minute drive from old town cologne or a 5 mins walk to the leydendecker st station. The bar is 24/7 and the staff will serve drinks at all hours for a very reasonable price

The only thing I didn't like was that the mini fridge and the coffee machine share the same plug socket, so you choose between. Likely to be personal to my experience but the room that we had, had a lamp on the right hand side of the bed that was damaged and needed to be propped up against the headboard.

Amazing hotel with the friendliest staff you’ll ever get! They helped us with our questions and were super helpful! I will definitely stay in this hotel again! Some little things like a tv remote that broke or some stains on the curtains but nothing that bothered us too much. If you find yourself needing a beautiful hotel for a good price, do consider this! Also definitely get the breakfast! It was amazing! (I attached a photo!)

I loved the vibe, the facilities, the atmosphere, the staff, the parking, the location.

Loud neighbors. Strange smell inside the room. We were sent an email saying that if we didn’t check in by a specific time then the reservation would be canceled however when we arrived the room was not ready and we had to wait about 20 more minutes. The staff was so kind and offered multiple beverages while we waited.

The staff were very welcoming, they offered free hot drinks and pick & mix for the duration of the stay which was a nice touch. It was a very modern hotel and offers something different and unique in comparison to other hotels! It was only a short walk to the underground train station and the local shops and supermarkets. It also had a bus stop right outside the hotel which made it easier when coming from the airport as we got dropped right outside.

Everything was wonderful. The bartender and desk agents were both delightful and informative. The facilities were very nice and the rooms were excellent. We very much enjoyed our one night here at Black Hotels Koln.

Honestly nothing. Everything at the hotel was very well appointed and the snack served with our beer from the bar was a very nice addition.

Spectacular, very impressive, invoked a location from a book I'm writing. Clean, cool layout, all expected amenities, quiet (both hallway and other rooms), lovely false patio that let in a delightful breeze. Beds were comfortable, rug was soft. Breakfast was well worth the price, gorgeously presented. S

Honestly, the only thing that would have been nice would have been nightstand-adjacent USB charging ports.

During our stay, the property exuded sheer luxury. The staff went above and beyond, ensuring our comfort and promptly addressing all our queries. The bedrooms were absolutely phenomenal, an exquisite sight!

Overall, our experience was flawless. However, if I were to suggest an improvement, having a bottle opener in the bedroom would be greatly appreciated, especially for accessing beverages from the mini-bar.

The room was very comfortable, quiet and spacious.The hotels unique theme and design is well implemented with attention to detail. The staff were very friendly and attentive. Very convenient location with tram and train connections to get to the inner city within walking distance.

Cool design, quiet and spacious room. Staff were so friendly and helpful - Sophie and Tim went beyond to make us feel welcome! The breakfast is outstanding- they make a platter as in the photos shown. Good location of hotel, restaurants and supermarkets nearby.

All was good