Excellent hotel overall. Rooms are well equipped, beds are good and bathrooms are also good. I'm on the tall side, so standing in a bath is not an ideal shower experience, but I'm just nit-picking here. Somehow I didn't get the Chromecast to work, but maybe I'm just getting old. Wifi is good, and you have a place to put your laptop and work for an hour or two. If you plan on doing more work at the hotel, better go downstairs to the business area. The hotel is located close to a tram station, which takes you to the city center in 10-15 mins. In my case, I needed to be at the Koelnmesse, but most public transport goes that direction anyway. During off-hours, an Uber shouldn't cost much more than €10-15 to get around the city either.

I filtered for hotels with a parking facility, which this hotel has, and it's very safe and guarded, which is nice. However, it is at a premium which I only found out *after* making my booking. Bit surprising, especially given the large number of parking spots available. Prices are always high during large events, but this was just a bit annoying.

Quite central (easily reachable by public transport). Modern looking hotel. Rooms were well equiped and very comfortable, we had a good night sleep. Reception area of the hotel was very inviting. All staff was amazing from check-in, to giving us transport recommendations. The small store inside the hotel came in very handy for buying drinks.

Some gaps in cleanning: one room had biscuit pieces left from previous guests. Toilet had some areas not properly cleaned. The kettle for tea/coffee was dirty. There was plenty of white limescale hardened inside. When making tea the water was changing color. Would be handy to have in the bathroom some ear cleaning cotton buds, body cream.

Modern 4-stars hotel with 3 types of rooms, lobby bar, restaurant, snacks at reception and great, vast and very tasty breakfast choices for everyone - made fresh on the spot. Tidy rooms, excellent, friendly service, close proximity of tram station. Silent, safe neighbourhood - you can really rest after busy day (granted your neighbours aren't too noisy, as mine were :/)

Not many places to eat outside of the hotel, rather far from the centre of town, but tram stations nearby.

Very decent hotel very close to a tram line which can take you across the river very quickly and is easily reachable from a lot of main areas. I could argue that it was quite expensive, but during Gamescom I guess it is difficult to expect cheaper even when booking several months in advance. Room was clean, bed was comfy, electrical outlets were in good locations and the layout of light switches was very useful. AC/ventilation controls were simple and the AC reacted quickly although it felt like it made the air in the room very humid which reflected in the bedsheets being somewhat moist and cold.

The speed of WiFi was extremely slow, to the point of it being completely unusable to even just check emails. In this day and age, wifi at a decent speed (15 Mbit/s minimum to handle a basic video call) should be standard. Hotel room didn't have a safe or clothing iron. The checkin process through the self-service check in machines is terribly slow as it requests a lot of personal data to complete the process. This is especially true if your booking is made via booking.com as then you are assigned a random email address which gets passed to the hotel which you need to retype (and of course the keyboard layout is QWERTZ as it is in Germany).

The hotel seemed really new, the installations at the lobby and restaurant are really nice, the room was also nice, big and clean. There was plenty of space for the luggage and the closet was nice, there was also plenty of sockets, making it very comfortable. The bed was not the most comfortable but was ok. The bathroom was also big and clean. There is a tram station close to the hotel to get to the city center.

The glass from the shower was too small and it was not possible to take a shower and not make a mess. For a 4-stars hotel, we were expecting some good quality soaps and lotion in the bathroom but we found none, instead there was just a dispenser with generic shower gel.

Very comfortable bed. I slept very well. Nice room with the opportunity to relax in a comfortable chair. Opportunity to make coffee or tea in the room.

The bathroom is very comfortable and clean. The shower is in a bathtub and it not such easy to enter the rim, if you are a little bit handicapped. For me this was not an issue but in case e.g. older guests should ask for this, if it might be an issue for them.

The room was the standard clean and comfortable room that I would expect from Best Western. I took advantage of the express (terminal) check-in and check-out and this worked without issue. I can't comment on the staff, as I didn't not have any contact with them. The location is close to a U-Bahn station and is reasonably well connected to the rest of the city, despite obviously being a little removed from the center.

There was no safe in the room.

I had a pretty long stay here and had multiple encounters with staff, housekeeping and restaurant staff. All of them are amazing, helpful, polite and professional. The room was very clean, it was probably the cleanest hotel I have stayed and I’m very pleased. Bed was always spotless and clean. I love that they refill the minibar in my room everyday and provide free drinking water in the room. Breakfast was amazing too, great variety of food and quite tasty.

The location is a bit far from city Center, and it takes at least 15 minutes walk to nearest supermarket. The shampoo/ bath gel/ conditional/ amenity kit in the toilet were not refilled after use. Though the front desk staff were happy to give me new ones, but it was a hassle.

Helpful and friendly staff. 10 minutes walk to a subway stop or supermarket. Nice park just down the road. Nice restaurant and bar. Very clean and modern. Everything looked new. Good gym open until 11pm which is handy. Midday checkout always welcome! One of the staff managed to get me an iron and ironing board so I could iron some clothes in my room. Very helpful.

Could have done with a safe and a fridge in the room but other than that I was very happy.

The room was lovely, and so were my housemates. I did not experience any unpleasant incidents either during the day or the night. The room temperature was perfect, everything worked, I did not have to fiddle with anything. The restaurant was lovely. Breakfast is expensive, but BECAUSE I only have porridge, fruit, muesli and coffee for breakfast. I, however, liked the restaurant and enjoyed dinner. The food was nice. The place was hospitable and pleasant to stay. I felt secure and content, and enjoyed my stay.

A simpler breakfast option would be lovely.