Ms Viola in the reception made our first day perfect. We appreciate for her help during the first day. Breakfast was ok and satisfied (but not perfect). Price for BB is very good. Mr Ömer in the reception was also very helpful whenever we asked any question or request, he did his best for our comfortable in the hotel. We are also thankful to him. The cost for uber to go to airport from the hotel was 28 euro and took 15 min.

the location of hotel is not ok. It is far from the nearest tram station (U4, like 750 m). Moreover, it takes at least 35-40 min to reach to Neumark (from the hotel). We were be able to walk but older people can have difficulties to use the public transportation. The size of the room is extremely small. If you want to stay 3 persons in a room (we were husband-wife-daughter), it is too difficult to walk inside room. we want to change the room but there was no available room and we were told that most of the rooms has the same size.

We arrived at 11:00 pm and the staff named Cater was very accommodating and helpful. We were tired from our trip to Milan and because of the traffic, Cater welcomed us with a smile. Friendly staff, clean facilities, breakfast was good and organized. What I like most especially our kids was the pancake that can be mad by a machine and you just simply press it then voila warm pancakes available in a minute.

Nothing for me but when my husband used the bathroom sink to shave the water doesn't go down. He called for someone to fix it and it was good but the next day it was still the same. Otherwise, still the hotel did a good job. For a place to stay for 2 nights it's highly recommended.

01.Firstly I want to thank the staff. for making our trip easier and more memorable one.. From the check-in on the first day till the last day of our stay. The front desk was spot on with their work and helped us when we needed it. especially Cater and Chemer. I hope I got the names correctly. 02.And the breakfast. We definitely enjoyed it as And thumbs up to the kitchen staff, too. Everyone was kind and helpful. 03. All together, our visit was fine, and we will definitely see you soon again.

01. Wish they could place a mini fridge in the room.

Breakfast are good , staff are friendly and accommodating.regularly cleaned our room and polite when they talked to you.Ahmed on the reception was very friendly and respectful as well as the kitchen staff who runs the breakfast and the housekeeping are very good as well in this hotel.There is a McDonald's nearby and petrol station with shops , Aldi is 10 mins walk -cheaper to get some snacks/drinks.Train 4 (10mins walk)and bus sb25 and 260 (6mins )close to hotel.

We find the 2 staff who are on shift the night we checked in not very welcoming and when we asks for some information gives you an attitude of cant be bothered to speak to us🙄 but the rest of the staff on that hotel are friendly and accommodating.There is no microwave that could use for heating food , as there is no restaurant on site .

Everything was great, cosy atmosphere, polite staff, delicious breakfast, the coffee is a bonus- espreso, not typical for hotels. The rooms are spacious, well designed, the beds comfortable and very fell furnished. The hotel is clean and tidy. Special thanks to the housekeeping department. We had everything in need, even an iron and ironing board. All problems were solved immediately. Thanks to the whole staff.

The location is not very good and the public transport in Cologne as a whole has been awful which make the journey to different parts of the city quite an adventure and it is really time consuming.

The staff was excellent! Check in was all set and Simonwas very pleasant and made us feel very welcome after over 36 hours of airports, planes, and many delays and flight switching! The room was clean and so comfortable, the housekeeping was so organized and friendly. Even with language barriers! Especially efficient, clean and kind were the servers for breakfast! They were so professional and pleasant. Smiles each morning! I truly was impressed, top notch employees!

Nothing

All staff were incredibly nice and super helpful. We felt very welcome and would recommend this hotel to family and friends living in or planning to visit Cologne.

Housekeeping services could be improved by the staff knocking on the door first before opening the door to see if anyone was still inside getting dressed. A notice about window inspection would have also been appreciated and the sofa bed was uncomfortable to sleep in, an extra mattress on top would've made sleeping much better.

Stayed there as a base for the euros. Staff were friendly. Absolutely no issues with hotel. Breakfast was good. Plentiful and there was no rush to throw us out when the time slot passed. Would defo stay again.

Location to get into and out of the city is a trek by foot. Train or taxi required. No slight on the hotel however. We knew where it was.

Nice breakfast and good connection to city center just a few blocks walking distance from tram station

Paying for parking this far out of the city and next to free parking at McDonald’s is just weird. Especially as the car is on a non barred terrain with no extra security. Next day it was full of cars and I doubt that everyone paid as nobody seem to check with registration or license plate.

The hotel is close to the Palladium. A perfect walking distance but also very easy to reach by car. The beds are very comfortable. Many parking spaces. A McDonalds is located right beside the hotel. Very friendly staff.

The elevator is pretty slow and the vending machines only work with specific coins. The duvet for a double bed is pretty small for two people using it. The door for the bathroom swings open to be also the door to the toilet. Its a small hazard to crush the fingers when opening the door, so one needs to be careful.