We stayed at Phaea Palace during the last part of our honeymoon, and while the hotel is beautiful and has some great things going for it, we left with mixed feelings—mainly because for the price we paid, we expected a much better overall experience. The room was nice, but honestly, we’ve stayed in better rooms for less (like Domus Noruz in Chania, for example). The private bathtub was completely closed off inside the bathroom, which made it hard to enjoy—it felt like we were stuck in a box, with no view or ambiance. The balcony and private pool area the is great—large and perfect for relaxing—however it lacked privacy, since people from other rooms and those walking by could see us pretty easily. The hotel itself is gorgeous, no doubt, but the rooms feel a bit dated when compared to some of the other places we stayed during this trip. On the bright side, the beach area is also beautiful and well-kept. The staff were all friendly, but our check-in experience wasn’t great. We weren’t walked through any of the hotel’s offerings—they just told us to download an app to find everything ourselves, which felt a bit impersonal, especially for a high-end stay. There are lots of services available (massages, treatments, etc.), but everything is very expensive. We had imagined this would be the most special and luxurious hotel of our honeymoon—we saved up to spend our last few nights here—but instead, it felt like we were in a place where everything came at an extra (and high) cost. So in short: if you have a flexible budget and don’t mind paying extra for every little thing, this might be a good fit. But if you’re like us—looking for something truly memorable and worth the investment—I’d recommend looking elsewhere.

An absolutely amazing hotel of which I cannot say enough good things about. It's not the cheapest hotel but you really do get what you pay for in terms of quality. The hotel was not snobby or pretentious, in fact, the staff are some of the friendliest people that I have ever met and we had an absolutely wonderful stay. The multiple on-site restaurants are all really high quality and service was impeccable. We will be definitely be returning.

I cannot think of anything that we did not like about this hotel. I am sure there may be things that are not to everyone's liking, but for us it was as close to perfect as we could get

Beautiful location and friendly staff.

We booked a room with sea view but got a room that looked at the back of another building (got another room after we complained). Hotel hosted an incentive trip for a company who played games at the hotel facilities, were loud and partied all night. I don't think that these type of guests belong into any place that considers themselves part of the Luxury Collection. Actually this experience made it quite an ordinary place for a couple of days.

We’ve just returned from Blue Palace Elounda and would definitely recommend. As a family of 4 with two young children (1 + 3), finding a hotel that is luxurious for the adults, but a child friendly environment isn’t always the easiest. The staff were very attentive and brilliant with the kids which makes a big difference! To name a few - Niki, Vaso, Maria and Joanna (who run the restaurants) and Maria (who runs the kids club). We visited Maria on two of the days with the little ones and they loved her - she's super warm and loving to the children and they just loved having the play area and toys around! Location was great - the small village Plaka was walkable for local restaurants and the restaurants onsite at hotel served great food. Hotel is nicely decorated, it’s just the bathrooms in the rooms that could do with a bit of modernising, but I heard that that’s in the plan soon. Overall, great hotel. Thank you for making our stay so enjoyable!

The only negative I would say is we didn’t end up dining at The Blue Door, which we’d heard was the best restaurant at the hotel. You have to book restaurants in advance - we’d done so and booked The Blue Door 2 nights in a row but our reservation was cancelled due to bad weather on each of those nights. On our final night we went to book but were offered times that wouldn’t work for the children so had to decline. My only comment would be in situations such as this, the concierge should prioritise customers that have been cancelled on and given opportunity to book before taking others bookings.

Everything was good, location was perfect, the staff were incredibly friendly, welcoming and helpful. The staff and layout of the hotel made us feel like we were staying in a small boutique hotel rather than a resort. The food was unbelievably good and there was plenty of space/privacy on the beach and around the swimming pool (even though we were there at the height of the summer season). The rooms, restaurant and common areas were tastefully decorated with a level of uniqueness that's hard to find in large resorts. We were sad to leave and will be definitely be back in future years!!

Nothing apart from sometimes you have to wait a few minutes for the cable car to take you down to the beach/pool area 🙂

Dream place. I can not find the right words. The view is unique, the hotel is one of the top with so many facilities - a few to mention: 3 swimming pools, 3 restaurants, kids ground with up to date trainers, great massage. We tried athletic massage, and it was much better than expected. The architecture is speechless. Breakfast with variation, including Cretan elements. The room is very convenient and clean with spinaloga view. Staff cleans it literally all day more than once. As for the bed, my kid could not sleep without waking up during the night. In this bed, he slept more hours than even. The staff is so polite - top of the top - which makes the accommodation even more amazing. Great HR selection 👌

Everything ! But most particularly the view on the Spinalonga island, the breakfast, the bed, the kindness of the staff.

The noise when the staff clear the tables at breakfast and noisily put the chairs back. The fact that some people “pre-book” the front row sun-beds on the beach early in the morning by putting their stuff on them and only come back in the afternoon. The individual pool in the room was pretty cold compared to the main pools of the hotel and unfortunately we therefore only used it once.

Faultless service : excellence throughout. Beautiful - breathtaking location Fabulous facilities: Gym, hammam, beach/sun beds well managed, fab boat trip Excellent breakfast cocktails

Being charged for a child bed 70 euros a night. Prices of spa treatments way too expensive Lack of tasteful musical entertainment I would have like to see more Greek touches to the entertainment: in one week I haven’t heard a single Greek music or seeing green dance We only had blasting Dj at bar and pool party

What a gorgeous property with spectacular views. The rooms were large modern and so comfortable.. we had our own private pool with views of Spinalonga island. The staff were amazing..the food was amazing and we wished we could have stayed longer than 3 nights. I highly recommend this resort

Loved the view! The breakfast was also delicious and the staff there was so incredibly accommodating and welcoming. Also, the water pressure from the shower was amazing and I loved having complementary water refreshed daily.

I didn't like our initial drive to the location because we went through the path in the mountain but that's not the resort's fault. One thing though there weren't a lot of usable outlets, especially near the nightstands would have been nice.