The whole resort is on a high comfort standard. You will love the stunning sunrise and sunset while strolling around or having a morning run on the softest sand beach I know. Yes you can see both! Not the only reason why the hotel beach my favorit, the other is their comfy sun lounger and super service, beginning from delicous barbecue, pizza, crepe to very nice cocktails. Loving their main bar with excellent cocktails and nightly entertainment. Everyday in the morning you can see their workers cleaning up the beach, pool, outside facilities even the windows are cleaned up everyday. Conclusio it's worth its money. PS: you can book their restaurants for lunch or dinner too. I recommend in advance or the very nice front manager will help you.

I really missed a gym but I heard from the manager that they will build one in near future.

upgrade to a family room with pool was a pleasant surprise private pools were a great idea beach was ok restaurant booking problems were immediately resolved by F&B manager Konstantinos

drinks were too sweet and not up to standard tennis court and rackets etc need an urgent upgrade booking at the restaurants was very surprising as we were told that these were fully booked but in fact they were half empty when we checked...

Clean, friendly staff and spacious resort.

The resort’s a la carte restaurants were disappointing. Not much options on the menu and quality of food not great. Ironically the hotel’s main buffet restaurant had a large selection of tasty food morning, day and night. Also despite advertising lots of onsite activities, there wasn’t actually much happening. This may be due to the time we came as it was nearing end of season.

The hotel was beautiful and very clean. All the staff were lovely! My partner and I would like to give a special shout out to the bar staff near reception and the bar staff on the beach. They really warm and personable which always adds to the experience. They also know how to mix a good cocktail! There was always something to do at the hotel and the different food to choose from. We were quite spoilt for choice! Our personal highlights were the BBQ corner, the waffle station and the Taverna. On the warmer days of our stay, we were able to catch some sun on the beach and enjoy the view of the sea. The room was beautiful. It was cleaned daily and the mini bar was always restocked. The evenings were action packed - our room had a balcony so we would sit outside and enjoy the music playing downstairs. We also noticed that there were also activities for children running simultaneously so I would recommend Mitsis to all my friends and family with small children. All in all, it was a great stay and we would definitely come back!

Unfortunately, the hotel does not have a gym which was quite disappointing. They had a designated area by the tennis courts for free weights sessions in small groups. The hotel was also quite far from town and the buses do not come frequently. We ended up getting a cab which was a little pricey.

Friendly people and some staff people are amazing. Shoutout to Cristos, Kleana, Rosa, Katarina, Fabiola for their good mood and vibes during our stay! The hotel care well for the customers well being and if any issues it will be adressed ASAP by them. Highlight of the highlights for me is the breakfast that has FRESH orange juice and this is already bringing the rating up as it is often just a chemical mix. Variety of snacks and food available at anytime always served with a smile! Thank you Rinela staff!

I found dangerous that a life guard spent more time on his phone and tchit tchat than keeping an eye on the swimming pool and doing his job.... Secondly, one on the male animator (Water Polo activity) was good in walking like a bad boy, and doing his best to look good but never saw him doing the activity he was entitled to and when asking he always had a "good" excuse The Beach could have been cleaner , at least around the beach volley field, definitely some work to put there...

Great location, close to the beach, wonderful pool beds and pools. There was a good layout of the property so we easily found our way around while exploring.

The air conditioning could have been better. We had trouble turning the temperature down. Lots of children, maybe think of an adults only area?

The staff are polite and attentive, although service could be very slow on occasion. The food is hit or miss depending on which main restaurant that you dine at, but the Beach BBQ and Waffle and Crepe stations are incredible. There is no shortage of food options and we did not need to leave the resort for the majority of our stay. All inclusive is worth it but be sure to book main restaurants online in advance. The location is on the beach and main pool over looks the coast. Great location and views, and a 15 minute bus journey from Heraklion Airport.

Unfortunately we paid for a sea view, but were given a partial sea view. The food in the main restaurant was not upto par with the standards of the 4 other key restaurants. You are also only able to dine at each of the main restaurants once in a week, including the brunch.

Incredible holidays! Very beautiful hotel and beach. The food is great and staff very friendly. The location is perfect and very easy to get to from the airport.

Very minor complaint but the drinks have very few options that are non alcoholic without sugar (only Pepsi max and water). Would be great to have some sugar free sodas too. The other thing is that when I arrived all restaurant were already booked out for the duration of my stay. The buffet is great but I feel it’s unfair if you can’t explore other options you technically pay for. Overall a great holiday though!

Our stay at this hotel was truly relaxing, largely due to the incredibly friendly and attentive staff. They went above and beyond to ensure that our experience was memorable. The presence of a nutritionist on-site was a fantastic touch, as she helped accommodate dietary restrictions, and the waitstaff were all well-informed about food intolerances. The availability of à la carte dining options, a beautiful beach area, and various dining facilities added to the overall enjoyment. Additionally, the hotel’s proximity to Heraklion Airport made our arrival and departure incredibly convenient.

However, there were a few downsides. Making reservations for the à la carte restaurants proved to be quite challenging, and communication with the reception staff was sometimes difficult. Despite multiple requests, cancellations were not processed, and doing so online wasn’t an option either. Moreover, the city center is not within walking distance, so having a car is necessary if you wish to explore the area further.

Amazing hotel! And what makes it so amazing is the people who work there. I travel a lot and a lot of hotels don’t have a heart but this one full filled with love to the guests. I have noticed that everybody tried so hard to do their job and they did it not because they must but because they love what they do. Reception guys everyone is great and helpful, i had to deal with different shifts. The Manager Olga will sort out all of your requests in seconds, helps to find the best solution even for not happy guests , oh i have seen them walking away happy).Concierge -Viola, Guest Relations -Zilia as well always there to help. Funny, professional, kind, polite, friendly people with big hearts. I cant remember all the names of the people whom i met or had to communicate with otherwise i would name absolutely everyone for an outstanding service. The workers of the bars, restaurants, beach club, housekeeping, luggage guys, gardener’s etc are all great!!!! Theres a very smiley bar attendant at the beach bar who was even icing my Proseco glasses ☝🏻😁 I have seen few reviews people complaining on the food or something else. But again the question is are you coming to enjoy yourself or to find whats wrong? They have always something for everyone there in the kitchen. The food is simple but tasty ! The main restaurant even opened till 4:00 in the morning which is amazing. They have good quality drinks and Italian Proseco which you wont get even at some other luxury resorts of Italy or Turkey. The rooms have that nice ambience and they are stylish. I would recommend rooms with the sea view and the pool. The territory is stylish as well and green with hard working gardeners every day. As i heard theres a huge renovation is on the way for the hall and other parts of the hotel as the owners want to make this hotel even better. The beach is sandy with clear water.

Nothing to complaint about