The hotel and the pool is exceptionally clean. The restaurant/bar area is also spotless. Staff are amazing and really made us feel welcome.

I honestly didn't dislike this hotel what so ever but if I could move it to another location, I definitely would. Nothing around it whatsoever. You could walk 20 minutes in each direction and only see a supermarket witch ofcourse isn't great in 40 degrees heat.

Very nice facilities, perfect room, perfect beds, great food, very very polite and helpful staff.

Our room was near a busy road, on top of the restaurant and just under the planes preparing to land, not a great mix for sleeping.

We live in the UK but my husband is from Crete and we visit every summer. We have stayed at Ideal for the last four years. We’ve previously stayed in more expensive hotels but actually prefer it at Ideal. The staff are extremely friendly and helpful, the cleaners are friendly and change the bed linen every two days and clean regularly. The hotel has an excellent taverna attached serving traditional Greek food, and stone baked pizzas and more. The hotel is close to shops, restaurants, the beach, a pharmacy and a doctors surgery. Also a short walk from more sea front cars and restaurants in Gournes. Highly recommend!

Fantastic spot to stay! Jorge and his staff were exceptional and very attentive each day! The cleaning staff were on point! Overall a fab place to stay!

Fluffier pillows would be a great addition.

Lovely complex with great Taverna attached

This is not a beachfront property and it may be 100metres to the beach as crow flies bit more like 1000 metres and difficult to get to

Restaurant was excellent. Staff were very accommodating nothing was too much trouble. Apartment was kept very clean.

The flight path for aircraft coming in to land at Herakilion was close but you did get used to that after a couple of days...

We had been here only for 5 days but it felt like we were at home! Very nice and lovely staff members, that helped us during our stay! We have a One year old baby and they were understanding of her needs as well..very clean and the food Is delicious! They even have an italian pizzaiolo!!! we would come back soon🥰

Charming, clean, wonderful surroundings, beautiful gardens. Every interaction is personal and lovely. We arrived late and it was a windy day, when the sea was not suitable for swimming. Maria invited us to use the pool even though it was already post pool hours, and delayed the pool treatment so we could have a swim after our arrival. The rooms are very clean. We were in the half-basement, which was not as nice as top floors, but even these rooms were nice enough, looking out into the gardens.

The beds are quite hard, which may be a problem for some. The air in the rooms gets stuffy when they are closed up, so you need to air them out after arrival.

Lovely hotel and apartment, restaurant exceptional and the staff and owners couldn't have been nicer

Mattresses were a bit hard

Very pleasant and clean swimming pool. Taverna inside the hotel very good. Parking available (very few spots however). Very welcoming and helpful staff.

Poor maintenance of the room (broken door and handle). Poor cleaning of the floor (dust and dead insects in the corners and under the mattresses).