The breakfast was amazing with a full menu of choices included in the breakfast included with the room. The fitness center is well equipped however some of the equipment was not working. The rooms are large with wonderful showers...no half doors here!! The restaurant that is attached to the hotel is great. Great food and great service.

My fault for not doing enough homework regarding where to stay in Crete for what we were looking to do. One of the main draws for us was Knossos. That said, we should not have stayed near Heraklion just for Knossos. If you need to stay near Heraklion, this is the Hotel for you. We would rather have been near Chania...know that now.

The staff are extremely friendly. Every part from check in, ordering from the multiple bars to organizing a late checkout was smooth and easy. The breakfast was great every day, with a lot of variety and good quality food. The private pool at our room was perfect and added a lot of comfort. The pools at the hotel were very clean, the water a good temperature and with plenty of sunbeds.

The room next to us were quite loud for 1 or 2 nights at 1am in the morning which disturbed our sleep, but overall it was very comfortable and not too loud.

The staff was very helpful and kind. We had a problem with air condition but very nice man who take care of technical things in the hotel, helped us immediately. Breakfest are very good with many different kind of food. It was clean. It was a nice stay and I can definitely recommend this place.

The hotel staff were amazing, the gentlemen at the reception was really the highlight of our stay here at Petousis Hotel; he went above and beyond to make our stay fantastic and gave a VIP treatment for myself and my gf. The room were really clean, really spacious, and had great amendities in our suite. Water pressure was perfect.

A lovely hotel. We would say it's a perfect size, with a lovely pool. We were super happy to get an upgraded room, it was so great that we decided to extend our stay by an extra night. All of the staff were really helpful and kind. We would definitely stay here again.

The buffet dinner and breakfast did not have allergen information or labels as to what each item was. The red cord in the shower for disabled people to use in an emergency was tied up.

The hotel is well located, close to the city, airport and the main historical sights where you can get either by bus (the bus stop is right at the corner) or by taxi (that does not cost much due to a rather close distance). The beach is a 5 min walk, although do not expect much - it is rather dirty. The food at the restaurant was good, there were enough options to choose from. The staff was nice and attentive. The live music during the evenings was good; the musicians created a nice atmosphere.

The building we stayed in seems to have been recently renovated; however, the renovation was really basic. The rooms need more serious refurbishment (the bathroom items looked rather poor and were partially broken/scratched, for instance; the sofa had a bad smell and was not comfortable - you simply fell down while sitting; too little space for drying clothes - a beach towel does not fit on the drier since it is too short)

Petousis Hotel & Suites was a lovely place to stay for our trip in early September. Great and spacious rooms, newly renovated, clean rooms and bathrooms, decent variety and selection for breakfast and dinner, clean pool and not overly crowded, and fun little town /location to explore at night.

Beach nearby wasn't anything special. It was close to an industrial plant, so we actually travelled to other beaches by day with our car. The hotel's restaurant also had an african grey (pet bird) that they need to take better care of (more water changes and cage/food bowl cleaning) - it was a bit disappointing to see his living conditions as he was such a sweetheart. And the dinner could be a bit fresher towards the end of service.

Honestly, I cannot all I loved into one box. Firstly, I loved that everywhere I went in the hotel, everyone had a smile on their face. From the receptionist, John/Elena or Nikoletta, to Irini and Theo constantly going the extra mile for me. I had a suite & the pool was always clean. The room was large & comfortable, it had a beautiful view. I loved how I could use the pool at anytime of the day. Ovi and Jannis were so helpful with the continental breakfast each morning, they went above and beyond! The drinks were amazing, I couldn’t stop with cocktails & Gyros lol. I cannot express how kind the staff were. They were so patient and helpful when finding out where to explore. It really made my stay in this hotel wonderful. I will definitely be coming back. The Petousis Restaurant was amazing, SO MUCH variety. I also learned some greek!😭

More variety with buffet breakfast & repaint room walls. Asides from this, 10/10.

Breakfast is good but not really 4-star quality. Room clean and spacious, comfortable beds. Friendly staff - possible to get lunch packet if you cannot be for breakfast. Good pools, internet access without problems.

Breakfast: coffee could have been much better than instant coffee. Same with juices. The fridge in the room was not really keeping things cool.

The room was huge, everything was super clean and cozy. The breakfast was really great. There are 2 pools and they are both great. And the best surprise was the jacuzzi. Highly recommended !!

The location is outside Heraklion- so if you are planning to go out a little bit from the hotel to travel you probably will need car