The location was nice and the Resort was very well maintained - very refreshing and a smiling warm staff. The food is ok, not very great.

The sea at the beach is cold as it's where the river with the snow water meets the sea, so not very warm water temperature. We had booked a Bungalow, but they gave us a normal room, so that was a bit disappointing.

We were half board and the buffet provided a huge choice of food for both breakfast and dinner. Very good. What wasn’t so good was the one night we booked the ‘Italian’ restaurant. Very, very disappointing and not worth paying for. We should have walked out when the waitress informed us there would be an extended wait for any meat or fish dishes because it was ‘all frozen’. Stupidly we stayed and ended up waiting about an hour for our steaks, which definitely weren’t worth the wait. They arrived a few minutes apart and with the wrong sauce for my wife’s. The potato croquettes looked and tasted like Captain Birdseye’s. So, all in all pretty awful food and service. A complete waste of money. We should have stuck with the buffet.

See above.

1.The generous upgrade we got 2. Excellent meals 3. The staff approach and kindness 4. Fair prices for the extras 5. Extended facility 6. Clean and friendly beach

1. The sign "only for only inclusive" relevant at Dinner should be removed at Breakfast from the drinks dispenser. 2. More shades should be in the pool area. 3. A free power socket should be on both sides of the bed. 4. Bath is not properly closed and a lot of water spilled out. 5. A safety handle near the bath is needed for elders. 6. Guests should be informed about the option of purchase low price bus tickets at the gift shop. 7. The pool table was out of order at all time.

In general, the hotel was nice and friendly

In general, the hotel was nice and friendly staff but the most terrible experience was with Spa center. I decided to book manicure service and it was the terrible service I ever received. I hated the whole process and the quality was super bad. I dont suggest to visit SPA or at least manicure. Very bad result which made me super sad as the price was higher than in any other salons.

Great was food, beach, accomodoation, greenary inside hotel's areal

Animation program is weak, swimming pools are closed from 17:50, toboggans are open only after 14:30(15:00), the neighboring hotel has very loud animation programs both during the day and in the evening, mosquitoes in the room

I liked the facilities, the staff is so friendly and every evening there is a new event organized! Thanks to his location, it is so peaceful and definitely perfect!

You should give more lactose and gluten free options, talking about dessert and paying more attention because when I ordered the breakfast pocket because we reached the airport at 3am, once I opened it I discovered there was no gluten and lactose products inside even if I underlined several times while ordering it.

All staff was really welcoming and polite. High variety of food in breakfast and even choice of local foods which we enjoyed. All breakfasts we had outside, so we could also enjoy the garden view. Excellent view from our room as it was overseeing same garden and could see beach in a distance. We had some additional requests as we were traveling with 1 year old kid and hotel staff had no issues fulfilling them. Plenty of room at the pool area. For our surprise also water aerobics was free of charge. Parking area only for hotel guests, so there was no issue with parking spaces. We liked also location of hotel, as we were planning to travel by car, so everything was quite close by. Beach is nearby hotel, so you have no issues going there. We went to other areas in Heraklion, and it is a clearly issue in other places. Also beach is quite wide and with soft sand at hotel area, compared to other places were beach is very narrow and in some places covered in rocks and see urchins. Although other reviews mention factory nearby, you don't see it from hotel and if you go to the beach it is somewhere in the distance, so it doesn't affect you at all.

At room reservation it said coffee/tea maker - there was no such service in room, only electric kettle. I expected that if there is electric kettle then at least there will be some tea available, but there was nothing. Air conditioner didn't work properly. I requested 1 double bed - got 2 single beds. YoutTube didn't work properly on TV. If you go for lunch in hotel and order coffee, they have to bring it all the way from the bar, although coffee makers are just there (used during breakfast), but switched off.

very complex, nice facility, nice pool and beach, friendly staff.

some how their breakfast buffet „tomatoes and cucumbers are not tasty „ maybe they frozen them over.

Breakfast and all other meals were prepared and cooked to meet the highest demands of an experienced customer. Room was cleaned every day with care.

The location could be better, because of a nearby sea-facing factory

the reception area, the bar area and the swimming pool remain a bit old

rooms, corridors and elevators too old for 5 stars