We liked the room, clean and nice, there was also a mini coffee machine. The food was delicious. The hotel was at a very good location, just 5 minutes walk from the beach. And the bus to Heraklion stops just outside the hotel. The staff is very nice, makes you feel special.

Our room was on the second floor and we didn't really like the view - the roofs of the nearby houses ruined everything. So we felt like we shouldn't have paid extra 200 eu for the room with a sea view.

The private pool (although to be shared with the adjacent room) was the best feature. Food was nice and abundant. The staff was nice.

I just wish there was a better vent or a window, other than the room entrance.

It's amazing staff, especially Sula at reception. She is what Alexander House Hotel is all about- warm, kind, friendly, hospitable, generous and full of Love. We will always remember you and keep you in our prayers. Never goodbye, see you later. De Baz, Vossos and Kolo families 😘🙏

All the steps and no elevadar! But the friendly staff was worth the pain.

Loved the location, so close to the sea. The hotel was delightfully friendly, staff very efficient. The meals were very varied and delicious.

I really couldn’t fault the hotel, everything was geared up to giving guests a positive experience.

AMAZING WONDERFUL STAFF 😍 everyone is super nice make u feel at home since the start! great location super close to the beach 3 minute walk, the facilities are great there is everything that you might need inside the village, the food is really nice the drinks too, also there mini market very close to the location was really useful if you need to buy something

The customer service was absolutely amazing! When I arrived, it turns out I got an upgrade to a suite with my own private pool - which was quite nice. And I cannot say enough about how kind, hospitable, and charming the staff was! Everyone I met made me feel like a million bucks and I could not recommend this place more.

The WiFi in some areas was spotty and sometimes unusable. Since I was traveling for work, this was an issue sometimes but usually, it just meant I needed to stop and just go spend some time outside by the beautiful pool.

Staff worked tirelessly to ensure our holiday was as good as it could be.

Pool is too small

The staff and convienance.

The food wasn't the best though, sorry.

Service staff was super friendly Got an unexpected upgrade on the room to a renovated one Location is good

The buffet and food selection could be improved

Good breakfast but no Orange juice . The staff was really Nice . An AC wich coule be better

All people put at 7 am their towels around the swiming pool , before the breakfast even if it is forbidden …