The property is beautiful. It’s nicely designed and has spacious rooms. The multiple docks on the water make it so fun and relaxing. The food was healthy and delicious. The staff were friendly and accommodating (for example, one morning the prepared breakfast to go, and, the day we left, they gave us early breakfast).

The wifi didn’t work in our first room. They changed our room, and then the wifi didn’t work in the entire hotel. We imagine it wasn’t the hotel’s fault, but it made working (we are part-time nomads) impossible. The hotel is far from transportation to tourist attractions and a bit inaccessible. Because we didn’t drive here, it took creativity (and Spanish speaking) to find affordable ways to move around the area.

From the moment I arrived, every single person working at the property was incredibly kind, welcoming, and helpful. Their hospitality truly made me feel at home. The view of the lake is absolutely breathtaking — waking up to that peaceful scenery was one of the highlights of my trip. What truly made my stay extra special were the lovely pets around: I forgot the name of the sweet little cat, but she totally stole my heart, and Lola, the adorable dog, was always there for some cuddles and joy. This place is more than just a stay — it’s an experience filled with warmth, charm, and genuine care. I totally recommend it and would come back in a heartbeat!

The hotel is in a beautiful and peaceful setting on the lake. We loved the complimentary coffee available all day on the wood-burning stove, and we enjoyed sitting outside in many of the common areas to read, relax, and take in the scenery. The dinner included in the room rate was very good as well. Our room was clean, comfortable, had a hot shower, and the air conditioner worked well. We didn't use the kayaks and paddle boards, but they were available for guests.

The rooms are not sound-proofed at all. We could hear everything from the other guests that sat outside and were very loud at night. The hotel needs to enforce quiet time since so many guests are getting up at 3am to do sunrise tours at Tikal. Bring earplugs if you have a room with windows facing the lake. The pool needs some care as it looked like a stagnant mosquito-breeding ground and did not look usable at all.

Amazing place .. from the moment you get there you realise it’s a special place. We had a room for 3 that overlooked the lake.. literally steps away. The lake is beautiful and serene and there was nothing more lovely than sitting at the end of the dock watching the sun rise with Lola, the resident black lab. You can take the kayaks out or swim in the lake. There are plenty of hammocks dotted around to enjoy the tranquility and drink a cold bottle of Gallo, the local beer. It’s half board and the food is great. It’s definitely a little piece of paradise. We combined 2 nights here before staying in Tikal park and it worked really well.

Nothing!

An excellent place to stay! to staff is very friendly and hospitable. the lake facilities are fun and very welcoming. The food prepared in the kitchen is good, but the breakfast and dinner served are of fixed menus, which might not fit everybody. they did allow us to change a bit of the menu for the kids, so that solved the problem with my very-picky-eating children :)

The rooms are a bit basic (although not very different from most other places we stayed in Guatemala), but all in all very functional, clean and accommodating.

A stunning lakeside retreat nestled among the trees, this hotel perfectly balances luxury and relaxation. Our deluxe room was spacious, spotless, and featured super-comfy beds, a large private balcony, and an outdoor shower and bath. The beautifully designed grounds create a peaceful atmosphere, and the lake is perfect for swimming. The food was plentiful and delicious, and Eduardo and his team provided attentive yet unobtrusive service. Booking tours through the hotel was seamless. Highly recommend!

Nothing

It is a luxury eco retreat rather than the backpacker's crash pad I expected. Gorgeous modern rooms right on the vast veranda overlooking the lake. The photos don't do it justice. The staff is fabulous. Set meals are good; vegetarian friendly. The hotel handled my ground transportation and tour of Tikal. Very pleased with our guide.

Not in El Remante. Once you're here, you stay. The hotel's driver slept through our 5:15 am Christmas morning ride to the airport and picked us up 30 minutes late -- other staff members had to phone him to wake him up.

Really tranquil spot in El Remate. Very well constructed and designed with health and leisure in mind. Staffs were very nice. Had a family room which was large with nice features. We were dropped off by a shuttle in El Remate by the main road; about a 2 mile walk to the hotel or you could likely take a tuk tuk.

Dinner was included but we really didn’t like the food- very plain “banquet” style food. We ordered lunch from the menu and was much better food. The patio of our family room was level with the sidewalk, so our patio with a jet tub and seating area was as not at all private. Couldn’t really enjoy it like you would think; would’ve been better on the 2nd story.

All the food from the restaurant was delicious! The rooms were spacious. The property had many different spaces for relaxing and lounging. We loved the coffee on the patio every morning and the staff was outstanding! We hired Luis for guiding us in Tikal and he was a superb birder! My husband is a birder and he was the perfect match for us! We hired him to guide us on 2 additional trips while we were there. So glad the hotel connected us with him. Thanks so much!

My only complaint (it’s just personal) is the beds were too firm. The bedding extra were lovely, just too firm for my back

1. The location right on the lake, with clean water and excellent swimming. We swam every day of our stay. 2. The Adirondack-in-the-Tropics great camp feel, especially the gorgeous dining hall, the little library and the open air lounges. 3. The delicious meals served on the half-board rate, breakfast and dinner. A tremendous value for money. 4. The easy driving to Tikal and Yaxha parks, and the free overnight parking.

The howler monkeys could be loud and startling. But the jungle is their home.