We had a great 2 nights here Room was amazing watching nature from our hot tub You are limited to the hotel restaurant and the food was great but the staff were so so friendly and helpful they always remembered your name and what drink you liked The main waiter was especially helpful and great fun We had been in Flores previously so this was a place for us to relax The monkey island trip was really amazing don’t miss it All staff remember your name and are so friendly and helpful

Cold water shower as we couldn’t get the hot water to work Loud Christmas songs in the restaurant but especially around the pool when all you want to do when relaxing is listen to nature as this is a peaceful place apart from the songs on a loop

The staff are the biggest asset to this hotel. Effortlessly welcoming, helpful and attentive. Can't do enough for you but in a relaxed manner. The hotel has the most beautiful natural setting which is so very unique and relaxing. We loved the museum and taking a bike and kayak around the grounds. The pool is beautiful and often empty. Proximity to Tikal and Yaxha in addition to the airport is a bonus. The food was great if not a little limited if you have any restrictions.. see below.

In our accommodation number 7 i felt we lacked privacy with proximity to the pool and being overlooked from the boathouse. When we stayed there, there were groundsmen working in front of our windows so felt the need to keep blinds closed. The jacuzzi deck would benefit from an additional blind or a better screening option from the pool. Overall, the accommodation was of a very high standard but there were a couple of issues. The toilet seat was ill fitted, the shower blind was broken and showing signs of mould. This is disappointing given the cost and standard of the property. The food is great, and the staff are attentive but had some issues being gluten intolerant. Not all staff are aware what this means and how to help you order. Would be great to have gluten free pasta options too.

Beautiful setting on undeveloped lake surrounded by jungle. Super comfortable cabins with amazing verandah with hot tub and private view of lake. Great bathroom with huge shower. Complimentary water and coffee in room. Comfortable loungers around infinity pool. Lovely bar and restaurant area. Good choice of traditional and international food available most of the day. Complimentary Kayaks and bicycles and boat trip to Monkey Island.

Background music relaxing but something with a more local/latin American vibe would be better. The good quality toiletries appreciated but no excuse for miniatures and the resulting plastic waste. Restaurant bar prices in the high side.

Beautiful hotel with an Amazonian feel to it , situated in a huge property off of Flores - 15 min away from the little downtown Flores island area. Hotel charges $20s each way to get to the town and same for airport transfers. Everyone in the hotel was very welcoming and kind , the waiters are the ones that make your stay even 20 times better - they take the time to learn your name and where you come from. The boat ride to the spider monkey island in the hotel was such a great add on experience to our stay. Also the Tikal tour guides the hotel gets for you are very knowledgeable and friendly ( Donald and Marvin were great ) . The food in the hotel is also delicious, i would recommend eating inside the hotel better than outside . The rooms are like described , very spacious , clean and comfortable- the jacuzzi was great after being out all day. Would definitely stay here again !

No complains

Our family of 3 stayed for 1 night in a room with 2 double beds with a jacuzzi on the patio. The hotel was amazing! The room was beautiful, right on the lake, spacious, super clean and tidy, peaceful. They even had L'Occitane bath products. The staff were so helpful and welcoming. I emailed them prior to our stay, and they always replied promptly and answered all of my questions. They had umbrellas that we could borrow, they stored our luggage for us, and the welcome hibiscus drink was so refreshing. We did the monkey island tour which was fun to tour around the lake and visit the monkeys. We visited their private museum full of artifacts. My husband and son borrowed their bicycles and explored a bit. We enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views. The main reason we stayed in Flores area was to visit Tikal and Yaxha. I only wish we could've stayed longer to enjoy the property more. I highly recommend staying at Las Lagunas (more than 1 night).

nothing, everything was great

Location was great. Rooms excellent. The environment fantastic. The service was very good at the restaurant and by the pool

The only thing I did not like were the prices of services at the spa and laundry. $5 USD to wash a single pair of underwear. $120 for a massage less than 1 hour. I usually partake of these services but not this time. The pricing was disproportionately high given the relative cost of labor and other services. That was disappointing.

We stayed 2 fabulous nights in Las Lagunas boutique near Flores. Wow !!! One of the best hotels we'be been in!!! It starts with a very relaxing atmosphere and astonishing view of the laguna and continues with a high level service from the Lobiest (Cesar & Carlos) and the main highlight, Elemer the waiter, who not only hosted us fantastically but also saved us one day in our trip itenarary... The hotel restaurant is very good - tasty breakfast (included) and dinners. The amazing view to the lake fron both the restaurant and the room, the boat trip to the monkey island, the Kayak rawing on the lake and the original Maya Museum are all included. The rooms are physically loclated on the water and the Jacuzzi with the view to the lake is just astonishing. What a hotel!!! Highly recommended!

For us it was pert, but the hotel is 15 from Flores. Of course you can take a taxi (150 Qzl).

Everything! This is my fourth time staying here. From the moment you walk in until the moment you leave, you are treated as a celebrity. It was nice seeing my old friends Elmer and Alex still there. I remember them from my first trip years so. The grounds are so beautiful, the rooms are amazing, and the food is great! The monkey island trips are the best. If you do any excursions away from the hotel into the Maya areas, they will help coordinate them for you! Almost forgot to mention that they have the most incredible ancient Maya art collection in their museum on site! It’s amazing! Thank you again! Can’t wait to go back! 😁

Having to leave… lol

This is a truly exceptional place. It sets a standard for others to follow. We were there to visit Tikal and so glad we had booked for 3 nights. The rooms are huge and like being on a boat, without the seasickness, as all you can see is water. Each evening we sat in the jacuzzi watching the birds flying over the lake. Just blissful. The restaurant is excellent, both in terms of food and service - thank you to all the staff. Reception staff are all brilliant, instantly responding to any request. The museum is stunning, it has superb artefacts, beautifully displayed. We loved the boat trip. The airport pick-up/return and driver to Tikal were arranged by the hotel and were excellent.

Flores Island - don't bother, there's nothing there that you can't get at the hotel. Maybe they need a couple more sunbeds. The room only had one comfortable chair, there is plenty of room for a second one. The standard breakfast is a bit mean - in this category of hotel I don't expect fruit and bacon to be extras. But this place is so wonderful that I'm searching to think of anything that was less than perfect.

The hotel mixed luxury and jungle life perfectly. The hotel is well designed with lagoon front villas, overlooking amazing views. The staff was incredibly nice and very kind. The food was also great! A little bit pricey but worth every penny.

That I had to leave that amazing place. If I ever go back, it will only be to return to Las Lagunas boutique hotel. Simply amazing.