Good Spread of delicious food . Chef and serving staff extremely courteous. We were personally served by Mr Umar - veteran steward for 35 years at this Hotel . All other staff Mr Gajender also very polite , smiling and caring . Had the opportunity to meet Mr Rajesh Miller - GM -, a very pleasant person who is regularlly on round supervising the operations . Best Wishes

The Shopping Arcade should be inside . It will make the lively hood of the shops much better like old times as these days its looks neglected and less customers

Lovely room, grounds beautiful and well kept, main pool at spa lovely, great breakfast (with marked allergy information for gluten free), next to new metro station for easy access to Taj and fort (fort has a busy road to cross, we followed a confident local family across)

We got room service the first night as arrived tired, We are used to curries from home, The hotel's butter chicken was disappointing in flavour, the chicken also felt lower down the quality scale than we were expecting, it is the only meat dish we ate in two weeks in India, so this may be how chicken come in India. The rest of the room service food was excellent.

Our stay was truly delightful. The staff were incredibly responsive and always went the extra mile. We were particularly impressed by their willingness to help us get ready for our early morning trip to the Taj Mahal, even assisting with saree draping at 5 AM! The room was clean and well-maintained, with a variety of shampoo options to suit different preferences. The breakfast spread was diverse and included delicious vegan choices. We also enjoyed relaxing by the nice swimming pool. As a special touch, the hotel surprised us with an eggless chocolate birthday cake, which was a lovely gesture. Overall, we had a fantastic experience and would highly recommend this hotel.

Beautiful hotel, had the best stay here while visiting Agra. Food was incredible, not only the breakfast but all meals (we ate lunch and dinner here one day too!) Staff were superb, especially Vikrant at breakfast who was amazing and took his time to explain all the different traditional indiain breakfast options. He made our stay very special! Ajay was also amazing, he cleaned and looked after our room! Cannot fault this hotel. They collected us from the train station. Organised transport to the Taj Mahal and Agra Fort for us. The food was fantastic and the staff were amazing. To top it off they gave us a small cake in our room to celebrate our honeymoon, an incredibly thoughtful touch!

Nothing! You need to stay here if you are visiting Agra!

Comfortable rooms and beds. We managed to get interconnecting rooms which was helpful for looking after children. ITC were able to provide two cots which was great. Lovely breakfast selection - caters for all needs. And nice atmosphere when just hanging around the hotel. Nice grounds and swimming pools. Very convenient for getting to and from the Taj Mahal - a short 10 minute drive.

There wasn’t lift access to the rooms and some areas which makes it tough to get around with a buggy.

We loved the room. It has a nice style. Staff is extraordinary friendly. We were feeling very welcome. The garden is very nice and we could see a glimpse of the taj mahal from the observation deck. After checkout we wanted to go to taj mahal and leave our bags behind. Unfortunately they wouldn't let me put the laptop bag in the luggage storage, which was a bit inconvenient. Luckily I had a friend with a car where I could put my laptop bag in before I took the tuktuk to taj mahal. 10/10

I took this hotel just for the two pool areas, but I also ended up enjoying the whole property with all the gardens and the fountains. It is quite close to taj mahal, and not too far from Agra fort so the city tour was hassle free. The breakfast buffet is also something to look forward to, if you stay in this place.

Some areas of the hotel does not have elevators, so I had difficulty using my kid's stroller

Large room, very clean. Excellent breakfast included with many different cuisines. Lovely gardens including two swimming pools.

The staff were oversolicitous. It was hard to move without someone opening a door or greeting you which was a little overpowering. The location was nothing special - driving is required to reach the Taj and the Taj is only visible from the hotel observatory.

The hotel is conveniently located. Reasonably priced. No unnecessary showmanship, such as garlanding guests and throwing some petals around and then charging a highly inflated price.

The room location. Not much of a garden view as described. I would have preferred a coffee table and two chairs next to the windows rather than have a floor mattress, which is hardly used by anyone. And in order to close the windows shade, one has to walk over the mattress to reach the shades.

Hotel is pretty good, fine decorated and luxury. Great placement, I'd say one of the best hotels in Agra. We really enjoyed the service and even got a B-Day cake! Especially I wanna say Thank You to Sandeep (from security at the main entrance to the hotel).He was really cute and kind! Also it's a great plus the hotel has a really good restauraunt (Peshawri). Hotel works for every cent! I was excited to be there!