The breakfast was amazing, really had ga ood breakfast, varieties of food, clean, staff was very kind and friendly, orders like Puri, coffee, Dhosa, came very fast, overall value for the money we paid

everything, overall hotel ambiance, food delicious, cleanliness, staff are kind and helpful

Centrally located, right in the heart of GN Chetty Road, with multiple restaurants and shopping areas close by. The hotel is in the midst of renovation. Rooms are city-sized rooms (meaning smaller) but beautifully designed with impeccable detailing. Service was the highlight of this hotel. Exquisite hospitality. Morning buffet was scrumptious and worth it! Spa experience was amazing. Please ask for Ganesh!

Rooms were on the smaller side for the Deluxe King Superior. WiFi can be jumpy. Recommend hotel carry a few hotspots for loan for business travelers, who work from the rooms. Please have conditioners in the shower. Madras water needs conditioners.

I recently had the pleasure of staying with my mother at Accord Metropolitan, and I must say, it was an absolutely delightful experience. From the moment we arrived, the hospitality and warmth of the staff made our stay truly memorable. A special mention to Chef Nataraj, whose culinary expertise left us in awe. Every meal was a masterpiece, crafted with precision and flavor that made dining at the hotel a highlight of our stay. His dedication to providing an exceptional gastronomic experience truly stood out. At the front desk, Aarthi was a beacon of professionalism and warmth. She ensured a seamless check-in and was always available to assist with any requests, making sure our stay was comfortable and hassle-free. Her friendly demeanor and attention to detail set the perfect tone for our visit. Archana from Room Service deserves high praise for her prompt and courteous service. She ensured that our room was always in perfect condition, and any special requests were met with efficiency and a smile. Her commitment to guest satisfaction truly made a difference. The restaurant manager Gurunathan and the staff Trisha, Bikash, too, were incredible—attentive, polite, and always ready to go the extra mile to provide an unforgettable dining experience. Their hospitality and service were impeccable, adding to the overall charm of the hotel. I highly recommend Accord Metropolitan to anyone looking for a luxurious and welcoming stay. The dedication and warmth of the team, especially Chef Nataraj, Aarthi, Archana, Gurunathan and the entire restaurant staff, made our visit truly special. We look forward to returning soon!

Central location, right on GN Chetty Road. Great staff (especially overnight duty manager, Sabarish), great restaurant staff (Ruben and team); terrific breakfast buffet; terrific calamari at the Zodiac. Good happy hour deals. Great spa with Ganesh, massage therapist. Beautifully renovated rooms with stunning design details. Bathroom was lovely as well.

Rooms were smaller for the superior room that I had. For similar price point, I had bigger rooms in Bombay and Delhi. Conditioner please for the bathroom supplies. Amul lactose free milk options for guests with lactose intolerance.

The outstanding staff members Sohini n Teresa need to be awarded n acknowledged for their natural, caring n genuine concern for the comfort n enjoyable stay of guests. They went above n beyond to make sure our dissatisfaction in certain areas were rectified n we were comfortable. Hats off also to the 3 managers as well as all the attentive front desk staff. Kimi from the spa was also great at what she does. The hotel could do with a review at the restaurant where breakfast was served. They were understaffed, n not to mention waiting in a que to be seated, resulting in us waiting between 30 to 40 minutes for simple coffee or tea n when it did eventually arrive was cold. We actually walked out on an occasion when it took so long n had to go to the room for coffee....really unacceptable. Due to the many issues with not only beverages but the food as well, we were sent a bowl of fruit....we just had fruit for breakfast , really inconsiderate. We sent it back n was replaced by plate of deserts n chocolate.....I'm diabetic. But the positive was the manager n chef kindly obliging to make chicken dishes, that was not on the buffet, for us which was delicious n much appreciated Really disappointed with this so called 5* establishment.

The property was well maintained and the room was top notch and exceeded expectations. Accepted my special request and fulfilled them on-time. The staff from the doorstep, reception check-in area and laundry at the property were courteous. Special mention to staffs named Sivashanmugam, Riyaz and Barani did their job very well.

The staff at the brick oven didn’t respond promptly due to large number of guests at a given time. My opinion is to increase staff members during peak times as I believe this would resolve this small issue. Nothing much to complain about property or staff in particular.

Front desk were cordial and courteous. Staffs were nice.

Manager at the front sabarish was not nice. When checking out, requested a weigh scale. He responded that he gave away the one to a customer and can't wake him up at 11pm . I suggested him that he shouldn't give the last one to have customer keep it in room and inconvenience others like me who need it at check out . A good manager would say "Yes sir note your suggestion and consider it.". That would have been end of story. He is been arguing with me and trying to justify his action is right. My humble opinion that people like him have no business interacting with customers. This type of attitude will cause commotions.

The breakfast was fantastic with lots of options. More impressive was the restaurant staff attending to the guests. I stayed for nine nights and without fail they impressed me all days. So much so, we returned back for lunch and dinner some of the days. The various cusuines served at Bricks Oven were up to mark and delicious. Especially, the Rajastan Food Fare. The housekeeping was so prompt in keeping the rooms clean. One of the days, we turned on the 'DND' Do Not Disturb sign and they took the trouble to call me to check as to when they could enter to clean. The hotel staff at the reception was so welcoming. They were so prompt in carrying the heavy shopping bags and sending it to our rooms promptly without getting confused. Especially, on the last day of my stay when we were packing our stuff, they helped out with many things. Eg. weighing scale for the bags, scissor, carton box,etc. Excellent management and it is a great teamwork. All staff were aligned in the customer service goals. Kudos!!

Spa..

It was super clean and the hot shower was a bliss given the fact that we reached there early in the morning at 1 am, we had a great sleep on their comfy bed. Staff were polite and respectful. Geetha who attends the frontline at the door was so hard working and modelled high work ethics, running up and down like a bee. She welcomed us with smile that’d showed her passion in her work. Prashad was kind enough to help us with all our needs. Keep up the great work guys.

Everything, the buffet was a mix of all type of food.

The breakfast spread was very good. The staff are very helpful. The housekeeping is top notch. Incase, you miss the housekeeping schedule due to some engagement, they will ensure that they will constantly follow up and get the room done. Armugam was the housekeeping incharge in the 9th floor and he did a fabulous job. It is located centrally and is easy access to many of the prime spots in chennai. The refurbished rooms are to top standards. By the way we met the celebrity chef Venkat who is working here. He was humble and stroke up a conversation. Shall return to stay here on my next visit to Chennai. Shall certainly recommend to family and friends. The roof top restaurant too is good.

Not a complaint, only one card is given for access. It is an RFID fitted card hence they may be rationing it. All across we get multiple cards.