My mother and I spent two wonderful days in this exceptionally nice and beautiful hotel. We were immediately upgraded to a big heritage room that was tastefully decorated and full of charm with the most elegant lighting. The breakfast had pleasant surprises like smoked salmon slices, pork salami and a variety of dishes that could be ordered. The in-house restaurants also serve very tasty food, including one of the best tenderloin burgers in South India, which I ate at Pepper. There is a great collection of coffee table books that you can borrow and sit in the common areas and watch the ships sail by. The outdoor spaces are even more beautiful and romantic at night. There are also lovely cultural performances. The best part was how the staff took care of me. Special thanks to Jasmine, Cindrella and Angel, as well as members of the management such as Amol and Jihan.

Breakfast was very good and provided lot of choices. The dinner choices were also good at Pepper restaurant. Elizabeth was awesome! She had tremendous knowledge of the Kochi area and its history and gave us a great boat tour in the evening!

I had booked a heritage room overlooking water view. There was a private event on the last night that had very loud music past 11 PM at night and that made every difficult to sleep. I complained about it the hotel was able to compensate for part of the room rent. Taj should appropriately manage such events to avoid bothering guests who pay lot of money to stay at the property.

Taj Malabar sets the bar for customer experience. From pre-arrival, through our stay and facilitating our onward journey Taj, with the conscientious leadership of Elizabeth, tailored and personalised our experience. Our preferences were discussed, the welcome felt personal authentic, our room included a small anniversary cake, the meals were exceptional and the grounds gracious and atmospheric, whilst nestled in a working port. We enjoyed complimentary high tea, cultural entertainment and a boat trip around the port, supported by a commentary of the history of Cochin. During our time we also went Muttoncherry to see the oldest synagogue and do a little shopping, had lunch at the famous seagull restaurant and visited Fort Cochi. We had access to the hotel car and a driver, for a fee who made sure we got to the right places and we also had a lift to the backwaters for the next part of our holiday, a rice boat cruise on the backwaters Thank you Team Taj for an unforgettable experience.

Oh my gooodness, where do I begin. From their beautfiul oasis of a property with every facility you could need my sister and I had an amazing staycation at the Taj Malabar. We were only there for one night, but the staff made us feel so very welcome - and I mean every single staff member we encoutered! We had fabulous food with a made-on-request item at breakfast from Chef Sunil, great service at the restaurant from Alex and Dinesh, Latheef gave us amazing information about their garden and plants, Jasmine gave us a warm welcome and a great boat tour. There was an out of this world floral arrangement at the entrance and we were given an extensive overview of how that beauty comes together. We really enjoyed our stay overall but the staff made it extra special. The room in and of itself had a great view (501) and was impeccably decorated, with a smart TV. Super comfy bed and sheets - as with all hotels in the Taj family.

Nothing at all.

All the food we ate was excellent. The staff were always friendly and often went above and beyond to make us comfortable during our stay. The hotel has been refurbished beautifully since our last visit in 2018. We will definitely return!

When the hotel was offering an outside buffet in the evening as an alternative, the usual high level of attentive service in the main restaurant dropped off.

The location is the best part. All the staff are very friendly, complementary activities are very good

Music is loud everywhere (except the garden bgm) The restaurant has live music all the time. Which is a bit louder than the usual soothing dinner music. The live flute music in the evening boat ride was also too extra. As a traveller I live to listen to the sound of water and the birds. Please keep the music to a soothing level. This is not fun for the entire journey

Jasmine who coordinated our checking in was exception with her amazing customer service and friendliness. She messaged us before we arrived and even had arranged a surprise birthday cake and chocolates for my wife's 50th birthday. Food at the hotel was very good. Enjoyed the free sunset cruise and high tea. Highly recommend this hotel. All the staff was very pleasant and helpful. Great value for money. Definitely go back

The property itself was absolutely stunning and the rooms were immaculate. More than anything the customer service in this hotel was by far the best I’ve ever received in any hotel.

The location is situated quite privately which is not the best but it was also one of the reason why it was a nice experience as it was a very calm and relaxing resort

Quiet and cosy place to stay. The staff are very accommodating to our requests. They even made us a pack breakfast as we needed to catch an early flight.

Could do with someone with a very good local knowledge to provide tourists information but I should not complain as they do try to provide a good enough information.

I loved the serene atmosphere, the exceptional hospitality, and the attention to every detail that made my stay unforgettable

While I enjoyed the comfort and hospitality, I wish there were more activities and facilities for children. A kids’ playroom or fun zone would be a wonderful addition to make the stay more enjoyable for families.