PROS : Check-in process: fast; no hassles-Anwar at the reception was very courteous and pleasant, taking note on arrival of my aged parents and their comfort . The attitude of the reception staff ( Anwar and Prastuti) ,set the tone for the rest of the stay when you have a pleasant encounter from the beginning . Location-close proximity to U.S Consulate ; Once again reception staff were endearing enough to help get my aged parents and myself to and from the consulate on time .The Driver Shabbir , was well versed with "wait times" and took time to advise us regarding the same and how we could contact him if we faced any trouble. Breakfast spread had a good balance of Continental and Indian dishes Breakfast staff : Maria is bubbly , helpful and resourceful -very gracious of her to help us find the closest Church for New Years mass . 24x7 hot water in the room.House keeping very helpful and thoughtful-first time all 3 occupants were acknowledged and amenities placed for all 3 occupants . Booked the Deluxe King room , happily got upgraded - spacious enough for 3 occupants and an extra cot. Very nice lounge ,waiting area

CONS: Location- quite far from the airport Room service -not many options in “ small bites category”and quite expensive

Every morning I had delicious scrambled eggs served by the friendly and efficient staff of Kakali, Rajesh, Sresta, Rohit, Farha, Pinki, and Karan the very effective and helpful manager. The setting of the restaurant was elegant and relaxing. The chef and servers were always very helpful in addressing any of my special dietary needs which usually came up during the evening meals. The front desk and courtesy desk of Nuckle, Ahmed, Abhi, Dolly Saw, Tiyasha, Subhmoy, and Raids were always friendly, kind, and helpful.

I wish the cloth napkins were 40% larger but the staff always made me feel like family.

There is nothing to fault upon! The hotel is classy and very clean with the most friendly staff who have gone over and beyond to assist my family and I. Smooth checkin, great breakfast and dinner buffet, they assist with transport and even helped us wear a saree and kindly kept our baggage after checkout! Thank you so much sheraton for your exceptional service - i will surely be back again

After a few initial hiccups, I must say that the staff action thereafter more than made up for it. A special shoutout to the Front Office Manager, Vishal Malik and Housekeeping manager, Rambabu who really went out of their way to address any concerns and made my stay as comfortable as possible. The rooms were big, confortable and clean. The head chef, Benjamin was superb. He specially catered a lovely delicious meal for me at their restaurant , Zega. For a solo woman traveller, I was made to feel at ease and at home. I also highly appreciated the free drop and pick up hotel taxi service to and from the office whilst I was there for the 3 days. I highly recommend the hotel for any business traveller. I will be back!

Location is close to US consulate. The hotel was kind enough to provide a complimentary drop to the consulate.

They need to get a pillow expert to check and advise about the type of pillows in the room. Even after getting pillow changed we could not sleep well and only managed to sleep post removing pillows and sleeping flat.

The location was great . The staff was excellent , the people who need special mention are Sagar in housekeeping ,Sachin in the restaurant and the Chef Benjamin . The breakfast as well as the dinner spread was excellent . The rooms were clean and was spacious .

Location was fantastic and facilities for the price point was excellent. Want to call out Sachin from the breakfast service department who was excellent during our stay and went over and above to keep my family and me comfortable during our stay

The staff was very welcoming and helpful. The food spread was awesome. The location of the property was ideal.

Some of the stuff as daily essentials needed to be asked like water bottles. This can be improved.

Just one suggestion , when we have to select the rooms online please put pics of only the room interiors under individual room category . Mixing of pics of other facilities along with pics of interiors can confuse people like me .

Excellent, fresh, hot all time with excellent service... All the staff and team were constantly asking regarding the satisfaction of food... Supplied many of the items directly to the table.. all the staff were friendly and kind.